Social Security Administration Senior Case Technician Interview

Interview Details Applied for the position around the first of March. Didn't hear anything from them until they called to set the interview this week (fourth week of April). Met with the office director and one supervisor. The director asked all the questions. The supervisor took notes. The interview lasted 30 minutes. Was asked approximately 10 questions with most being situational type of questions. The director advised the interviews would be completed this week and depending on how quickly the background checks came back, would make a decision within two weeks. All people interviewing for the position are requried to submit fingerprint cards (I had mine done at the local sheriff's department) and a three page form with background information questions - criminal, service record, etc. They provided a pre-adddressed/pre-paid FedEX mailing envelope to return the completed fingerprint cards and background form.

The questions asked included:

1) Name a goal you attempted but did not achieve;
2) How would you deal with someone who is upset because benefits are denied;
3) How you would handle a decision made by your boss or supervisor that you don't agree with;
4) How do you handle/juggle multiple files when all are high priority;
5) How do you deal with policies, rules and procedures you don't agree with.

After the questions, the director asked if I had any questions. I asked for a description of the day to day work, the caseload, travel, training and benefits. They made a note of every item I asked about.

Both the office director and supervisor were pleasant and easy to talk with. The office director was hard to read, so I'm not sure what to think as far as my chances of being offered the position.