Southwest Airlines Interview Questions & Reviews

Updated Aug 24, 2014
Updated Aug 24, 2014
174 interviews

Interview Experience

Interview Experience

76%
14%
9%

Getting an Interview

Getting an Interview

78%
6%
6%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Ramp Agent Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in June 2014.

    Interview Details

    I applied online in May 2014 and received a call from a recruiter within 2 weeks. Did the telephone interview and I told them I had a morning part time job. The whole time I go through both interview processes they never said I had to quit to job. If you have another job it could possibly conflict with this one so be careful. The whole process took a month which is very fast. I accepted a part-time position but on the first day of training was offered full-time.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Senior Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 months - interviewed at Southwest Airlines in November 2011.

    Interview Details

    All the interview for outsiders goes through People Department. There were exceptions to the people whom they already know and worked together. For business jobs, interview is more focussed on culture and technical questions for technical jobs.

    Interview Questions
    • What are your achievements recently and how it apply to Southwest scenario   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Denver, CO (US)
    Anonymous Interview Candidate in Denver, CO (US)
    Application Details

    I interviewed in-person. The process took 5 weeks - interviewed at Southwest Airlines in August 2014.

    Interview Details

    Applied online and received a call about a week later for a phone interview and then a week later was invited to Denver for a F2F. It was short probably only 15 minutes or so. There is a manager in the room as well but she didn't ask any questions she was just observing. Then a week later was called back to do fingerprinting and drug testing. Yes its a casual airline but I saw people at the interview who were not looking professional, so dress nice.

    Interview Questions
    • What is one policy or procedure at your current job that you disagree with?   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Neutral Experience
    Difficult Interview
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  5.  

    Flight Attendant Interview

    Anonymous Employee  in  Phoenix, AZ (US)
    Anonymous Employee in Phoenix, AZ (US)
    Application Details

    I interviewed online. The process took a day - interviewed at Southwest Airlines.

    Interview Details

    Two group interviews. Just say you like customers. The first is in the morning at one of the local HR departments. We call this the people department. After Lunch they explain how difficult and demanding the job really is. Many will leave and those left they will pick between eight and ten to interview.

    Interview Questions
    • what would you do different as a Southwest Flight Attendant?   View Answer
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    3 different interviews.. 1 phone then if you passed that, then a group interview, then 1 on 1.. Then if hired 3 weeks in Dallas for training and don't see family till you come back

    Negotiation Details
    no negotiation...you are union and start at bottom and have no life
    Accepted Offer
  7. 1 person found this helpful  

    Ramp Agent Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Southwest Airlines in July 2014.

    Interview Details

    I applied in July 2014 and received an phone call about a week in a half later. I was told the rate of pay and about the medical and dental coverage. I was asked if I was still interested and I told the recruiter about my previous job experiences. I have over 6 years of ramp experience and I previously applied before and was turned down.... This says a lot about this company if they won't hire anyone With previous airline experience. They lied to me and said the would call me back for a f2f interview and my overall experience was bad.

    Interview Questions
    No Offer
    Easy Interview
  8. 1 person found this helpful  

    Crew Tracker Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    The hiring process was not good the job had already been filled when I interviewed for it. The interview was just given to me so that they could cover and say that they interviewed people.

    Interview Questions
    No Offer
  9.  

    Project Manager Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 1 week - interviewed at Southwest Airlines in May 2014.

    Interview Details

    One phone interview with recruiter. The recruiter was very friendly. One phone interview with hiring manager. Face to face interview at corporate headquarters with recruiter, hiring manager, and another team member. The other team member didn't look at me during the entire interview which made me feel awkward and uncomfortable. Giving a negative experience because of this interviewer (non responsive or interested).

    Interview Questions
    Reasons for Declining

    I declined because I applied for a full time position, but they only offered me contract (3 to 6 months) - same pay, but no benefits. Drive too long.

    Declined Offer
    Negative Experience
    Average Interview
  10.  

    Communications Interview

    Anonymous Employee  in  Dallas, TX (US)
    Anonymous Employee in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 3 months - interviewed at Southwest Airlines in March 2013.

    Interview Details

    Applied online, received follow-up a few weeks later asking me to send a "Why Southwest?" essay and a current resume. After that, was contacted for a phone interview and then was flown to Dallas for an in-person interview.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  11.  

    Ramp Agent Interview

    Anonymous Employee  in  Chicago, IL (US)
    Anonymous Employee in Chicago, IL (US)
    Application Details

    I interviewed online - interviewed at Southwest Airlines in July 2014.

    Interview Details

    Did phone interview and was invited to f2f, I think the interview went well, they said they would call me in 2-3 weeks to give me a yes or no....i wonder does it usually take this long

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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