Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Interview Questions

Updated 19 Nov 2014
Updated 19 Nov 2014
196 Interview Reviews

Interview Experience

Interview Experience

76%
14%
8%

Getting an Interview

Getting an Interview

79%
7%
4%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Internship Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied to as many internships as were relevant. Got a phone call about 1 month later which led to another phone call and then they flew me to HQ in Dallas for an in person interview.

    Interview Questions
    No Offer
  2. 5 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Denver, CO (US)
    Anonymous Interview Candidate in Denver, CO (US)
    Application Details

    I applied in-person. The process took 5 weeksinterviewed at Southwest Airlines in August 2014.

    Interview Details

    Applied online and received a call about a week later for a phone interview and then a week later was invited to Denver for a F2F. It was short probably only 15 minutes or so. There is a manager in the room as well but she didn't ask any questions she was just observing. Then a week later was called back to do fingerprinting and drug testing. Yes its a casual airline but I saw people at the interview who were not looking professional, so dress nice.

    Interview Questions
    • What is one policy or procedure at your current job that you disagree with?   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  3. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Phoenix, AZ (US)
    Anonymous Interview Candidate in Phoenix, AZ (US)
    Application Details

    I applied online. The process took a dayinterviewed at Southwest Airlines.

    Interview Details

    Two group interviews. Just say you like customers. The first is in the morning at one of the local HR departments. We call this the people department. After Lunch they explain how difficult and demanding the job really is. Many will leave and those left they will pick between eight and ten to interview.

    Interview Questions
    • what would you do different as a Southwest Flight Attendant?   View Answer
    No Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Crew Tracker Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The hiring process was not good the job had already been filled when I interviewed for it. The interview was just given to me so that they could cover and say that they interviewed people.

    Interview Questions
    No Offer
  6.  

    Technical Operations Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    Had a phone interview. Asked about what my major was, why i chose southwest, what my favorite, hard and easy classes were. Asked me to explain why I enjoyed or found difficulty with those classes. He also asked to describe one of my jobs from my resume.

    Interview Questions
    No Offer
    Average Interview
  7. 1 person found this helpful  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines in July 2014.

    Interview Details

    I applied in July 2014 and received an phone call about a week in a half later. I was told the rate of pay and about the medical and dental coverage. I was asked if I was still interested and I told the recruiter about my previous job experiences. I have over 6 years of ramp experience and I previously applied before and was turned down.... This says a lot about this company if they won't hire anyone With previous airline experience. They lied to me and said the would call me back for a f2f interview and my overall experience was bad.

    Interview Questions
    No Offer
    Easy Interview
  8.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in July 2014.

    Interview Details

    After applying online I was sent an email to set up a phone interview. After speaking with a recruiter I was asked to come in for a face to face interview. This whole process took just a few weeks. I was contacted a week after my face to face interview and was told that I was selected to continue on with the application process. It was then that I told them I did not wish to continue because of the low pay.

    Interview Questions
    • They gave a scenario of an unhappy customer and asked to pretend she was the customer and how we would respond to them.   Answer Question
    Reasons for Declining

    Pay was too low and there were too many union dues associated with the job.

    Declined Offer
    Positive Experience
    Easy Interview
  9.  

    Operations Agent Interview

    Anonymous Interview Candidate in Albany, NY (US)
    Anonymous Interview Candidate in Albany, NY (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in July 2014.

    Interview Details

    Process started with a phone call from recruiter with invitation the very next day with an panel consisting of the operations supervisor, station manager and the recruiter. Interview went well, the panel were very professional and you can feel the enthusiasm that they had working for Southwest. There were no real difficult or unexpected questions during the interview. After the interview the recruiter informed me that if I received a phone call the position would be offered and if I received an email no offer. I asked the recruiter for interview feedback.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  10.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied online – interviewed at Southwest Airlines in July 2014.

    Interview Details

    Did phone interview and was invited to f2f, I think the interview went well, they said they would call me in 2-3 weeks to give me a yes or no....i wonder does it usually take this long

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I applied online. The process took 3 daysinterviewed at Southwest Airlines in July 2014.

    Interview Details

    I received a call and spoke to a recruiter we did a phone interview and was asked a few questions. I was told that I would hear back withing a week whether or not I would get another interview. 30 minutes later I received a call from the same lady requesting to schedule a 1 on 1 interview. I was elated. 2 days later I showed up at Southwest Airlines HQ and was asked to fill out some paper work soon after I was guided to my interview early! It was not bad at all. The interviewers were all nice and polite.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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