Southwest Airlines Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
175 interviews

Interview Experience

Interview Experience

76%
14%
9%

Getting an Interview

Getting an Interview

78%
6%
6%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Ramp Agent Interview

    Anonymous Employee  in  Chicago, IL (US)
    Anonymous Employee in Chicago, IL (US)
    Application Details

    I interviewed online - interviewed at Southwest Airlines in July 2014.

    Interview Details

    Did phone interview and was invited to f2f, I think the interview went well, they said they would call me in 2-3 weeks to give me a yes or no....i wonder does it usually take this long

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Operations Agent Interview

    Anonymous Employee  in  Albany, NY (US)
    Anonymous Employee in Albany, NY (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Southwest Airlines in July 2014.

    Interview Details

    Process started with a phone call from recruiter with invitation the very next day with an panel consisting of the operations supervisor, station manager and the recruiter. Interview went well, the panel were very professional and you can feel the enthusiasm that they had working for Southwest. There were no real difficult or unexpected questions during the interview. After the interview the recruiter informed me that if I received a phone call the position would be offered and if I received an email no offer. I asked the recruiter for interview feedback.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Employee  in  Baltimore, MD (US)
    Anonymous Employee in Baltimore, MD (US)
    Application Details

    I interviewed online. The process took 6 months - interviewed at Southwest Airlines in June 2014.

    Interview Details

    Submitted resume online, got a call for a phone interview a few months later. Phone interview was very laid back and easy. Asked questions about my previous work experience, as well as why I left former jobs. They sent me on to the next step which was F2F interview. Southwest flies you to your interview and flies you back. Which is a plus in this industry! Interview was easy and laid back. Asked questions about why I want to be a FA, and work for Southwest, etc. Also asked to name a situation in which I had an angry customer and how did I handle it.

    Interview Questions
    • What would be the most challenging part of working as a Flight Attendant?   View Answer
    No Offer
    Negative Experience
    Easy Interview
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  5.  

    Project Manager Interview

    Anonymous Employee  in  Dallas, TX (US)
    Anonymous Employee in Dallas, TX (US)
    Application Details

    I interviewed through a recruiter. The process took 1 week - interviewed at Southwest Airlines in August 2012.

    Interview Details

    Phone interview followed by panel interview
    Panel interview is a series of "what if" questions which might or might not pertain to your experience
    The panel consists of the Team and the hiring manager

    Interview Questions
    • Name a time you had a difficult manager/project/team - explain   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Technical Operations Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Southwest Airlines.

    Interview Details

    Had a phone interview. Asked about what my major was, why i chose southwest, what my favorite, hard and easy classes were. Asked me to explain why I enjoyed or found difficulty with those classes. He also asked to describe one of my jobs from my resume.

    Interview Questions
    No Offer
    Average Interview
  7. 3 people found this helpful  

    Software Engineer Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in January 2014.

    Interview Details

    Phone screen then flown out for in person interview. No coding. When they say they will get back to you in a certain timeframe they mean it. You'll never be left wondering if you will be moving forward or not.

    Interview Questions
    • Be yourself and have fun. They want you for who you are, not necessarily your expertise. They know they can mold the right person and teach you what you don't know.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Ramp Agent Interview

    Anonymous Employee  in  Dallas, TX (US)
    Anonymous Employee in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 3 days - interviewed at Southwest Airlines in July 2014.

    Interview Details

    I received a call and spoke to a recruiter we did a phone interview and was asked a few questions. I was told that I would hear back withing a week whether or not I would get another interview. 30 minutes later I received a call from the same lady requesting to schedule a 1 on 1 interview. I was elated. 2 days later I showed up at Southwest Airlines HQ and was asked to fill out some paper work soon after I was guided to my interview early! It was not bad at all. The interviewers were all nice and polite.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  9.  

    Technical Writer/ Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in June 2013.

    Interview Details

    After submitting a resume online, a recruiter called me for a brief conversation about my college experience and why I wanted to work for Southwest. He followed up with a second phone call requesting I come in for a face-to-face interview, where the recruiter facilitated the 45-minute interview with the department head. I took an editing test (the position requires knowledge of editing marks, proofreading, and grammar) in a separate room after the interview, and heard back from the Company a month later. The process is very seamless, but few people get called back. If the phone rings from Southwest, answer it.

    Interview Questions
    • What was your most difficult college course?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Flight Attendant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 8 months - interviewed at Southwest Airlines in June 2014.

    Interview Details

    Sent in resume December 2013 and received an email stating I would receive a call with in 2 a weeks. Received the call 3weeks later and it was the actual phone interview.

    Interview Questions
    • Vague question was" Tell me about customer service. ". Caught me off guard as there was nothing specific regarding the subject . I was informed that I would receive an email if I would go on to the face to face interview.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Senior Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through a recruiter - interviewed at Southwest Airlines in August 2013.

    Interview Details

    Phone screening, face to face with team and hiring manager. Provided example of projects and role. Describe difficult situation and how I handle it. Ask how I would handle a difficult user, difficult assignment or difficult boss

    Interview Questions
    • none, asked for experience and back ground and situational questions   Answer Question
    Negotiation Details
    no negotiation, agency and I pre set the rate
    Accepted Offer
    Positive Experience
    Average Interview

See What Southwest Airlines Employees Are Saying

Ground Ops

1 person found this helpful

 Former Supervisor

Pros: “Overall a great company to work for. Founding father Herb Kellerher was an awesome visionary and well respected leader. His principles always centered around his people and SWA as a…” Full Review

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