Southwest Airlines Interview Questions & Reviews
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Ramp Agent Interview (Positive Experience; Average Interview)
I applied online and the process took a day - interviewed at Southwest Airlines in June 2013.
Interview Details Spoke with a station representative (in my case, the station manager; others spoke with ramp supervisors) and we discussed the position and what it entails. Asked general interview questions.
Interview Question – What can you bring to our LUV family? Answer Question
Negotiation Details – none- CBA
Director Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 3 months - interviewed at Southwest Airlines.
Interview Details I was initially approached by Southwest to become an Employee through my relationship that I had working for a vendor of Southwest. When I was brought in to interview, it lasted about half a day, and included interviews with the VP for whom I would be working, the VP of the People Department, and 2 other directors in my department. All in all it was a positive experience, and very non-threatening.
One of the things that was not ever shared with me through the process, however, was the impact of not starting until after January 1. You see, things like profit sharing are awarded to those who are Employees as of December 31. I started the first week in January, and missed an entire year's worth of profit sharing (and at the time Southwest was giving double-digit profit sharing) because I was not informed or told about that caveat.
Interview Question – The most complicated question was providing an example of when I had something go horribly wrong, and what I did I do in response. Answer Question
Negotiation Details – I did not have much ability to negotiate. I was unable to get any type of pay raise with the new position and was told that my current salary was the best they could do.
Financial Analyst Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Southwest Airlines in December 2012.
Interview Details Hiring process went very fast. I was called for tefonic interview, 2 days later I was called in for in-person interview. I have beeing called in for in-person interview twice so far but did not go through :( Questions were mostly behavioral and situational, and very specific to the tasks handled a per resume.
Interview Question – What is your opinion on the latest Air Trans and SWA merger/acquisition. How would you forecast for maybe 1 year ? On what parameters ? View Answer
Customer Service Agent Interview (Positive Experience; Difficult Interview)
I applied online - interviewed at Southwest Airlines in May 2010.
Interview Details Job openings are posted around 5am & are taken down usually by 9am, when they've received the number of applicants whose resumes they can evaluate that day. When applying, if you don't answer the multiple-choice questions the way they want, you won't be considered for the position. A recruiter there actually told me to lie, just to get past the automated system's filter.
After you find an open listing, apply in time & answer the questions correctly, a recruiter will call you (within about 4-7 days) for a brief phone interview with extremely basic questions. After you pass that stage, you'll be emailed, asking that you go to the company's regional People Department for a formal interview. The People Department can be 100s of miles from the airport where you'd be working, & you (the applicant) are responsible for any costs or travel incurred because of the interview.
Next, you'll meet with a member of the People Department for a face-to-face interview. It's critical to be punctual, appear extremely upbeat, eager, & able to handle any challenges Southwest's customers could throw at you. It helps to remember the 3 values that Southwest prides themselves on: servant's heart, warrior spirit, & fun-loving attitude.
The recruiter didn't give any indication of whether or not he would recommend I be hired. I found out later that since the background check can take about 3 weeks, they don't tell you anything until they make sure you don't have a criminal past. Roughly 3 weeks after the interview, I got a call saying I was hired. They usually hire several people at once, so that they can all train together. They'll give you one or two dates to start on. I think the first one was about a week away. I said I needed to give my other job 2 weeks notice, so I took the 2nd start date that he mentioned. I was given the impression that if neither of the dates they offered worked for me, that they would retract the job offer.
After I was hired, I was told that statistically, it's easier to get accepted to Harvard University than it is to get hired by Southwest (because sooooo many people apply & don't make it).
Interview Question – Are you SURE that you've never committed a felony or misdemeanor? View Answer
Negotiation Details – No negotiation: it's a union job, so everyone has the same starting rate. Raises are by seniority, never merit-based.
Very Easy Interview
Media Specialist Interview (Positive Experience; Very Easy Interview)
I applied through a recruiter and the process took 5 days - interviewed at Southwest Airlines.
Interview Details Fair and highly professional.
Interview Question – I didn't have one Answer Question
Negotiation Details – Simple and real.
Very Difficult Interview
Aircraft Mechanic Interview (Negative Experience; Very Difficult Interview)
I applied online and the process took 2 months - interviewed at Southwest Airlines in August 2013.
Interview Details I submit my application online two months latter they call me and give me a phone interview then one week latter i went to the southwest headquarters to take a skills test after pass the test they fly me to the face to face interview , the interview was really hard because was infront 3 Sw maintenance managers and 1 HR guy
Interview Question – They ask me alot of technical cuestions about the 737 flap system and 717 landing gear Answer Question
Communications Intern Interview (Positive Experience; Average Interview)
I applied online and the process took 3 months - interviewed at Southwest Airlines in May 2012.
Interview Details The application was pretty simple. I had a phone interview which lasted no more than 15 minutes. Then I was brought for an in-person interview.
Interview Question – Which semester was your hardest semester in college and why? Answer Question
Negotiation Details – It wasn't negotiable for interns. We get paid hourly.
Customer Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in March 2010.
Interview Details applied online about 2 weeks later received an email saying respond within 48 hours for a telephone interview. After passing telephone interview you are then set up with a face to face interview, was offered job on the spot pending background and drug test. First day you are flown down to Dallas for 2 days to learn culture of southwest and orientation plus, ID pictures are taken. Fun process you will be very excited! I was at least!
Interview Question – Why do you want to work for southwest Airlines View Answer
Negotiation Details – No negotiation Reservations is apart of the IAM union your raises are negotiated already
Senior Manager Advertising Interview (Negative Experience)
I applied through an employee referral - interviewed at Southwest Airlines in July 2013.
Interview Details Interviewer had decided that I was over qualified for the position
Interview Question – Why apply for the position? Answer Question
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See What Southwest Airlines Employees Are Saying
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Pros: “The company creates shared experiences through work teams and volunteer opportunities. This enables employees to work together and get to know each other a little better. Result is…” “The company creates shared experiences through work teams and volunteer opportunities. This enables employees to work together and get to know each other a little better. Result is cooperation and general goodwill.” – Full Review