Sutherland Global Services Interview Questions

Updated 14 Apr 2015
Updated 14 Apr 2015
160 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Research Analyst Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a dayinterviewed at Sutherland Global Services (Mumbai).

    Interview

    Technical test was conducted before the interview...medium to tough difficulty level of questions covering valuation, M&A, etc...in the interview hte questions were based on concepts of finance, not too hard, some application based questions

    Interview Questions

  2.  

    Consultant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 5 daysinterviewed at Sutherland Global Services (Chennai) in March 2015.

    Interview

    First we was asked to write the passages on a topic. If we clear that we were moved onto Online Apps with Chat Assessment. We were known with the results over the phone the next day and we attended the HR Interview and Typing Test. After we Clear the Test we were asked to take SBA Test and After Getting through it, we were asked to join for the position.

    Interview Questions

  3.  

    Senior Customer Support Executive Interview

    Declined Offer
    Positive Experience
    Easy Interview
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Sutherland Global Services (Hyderābād) in March 2015.

    Interview

    It consisted of three rounds. JAM, Personal Interview and Operations round. They were particularly looking for people with good fluency and confidence. Operations round was about 30 mins, asked various questions on the job profile and why I was interested and my strengths.

    Interview Questions

    • Why do you want to shift your career stream? What is your interest in this particular field?   1 Answer
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  5.  

    Tech Support Interview

    Declined Offer
    Neutral Experience
    Average Interview
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at Sutherland Global Services (Hyderābād) in February 2015.

    Interview

    it was a walkin the process took a day first round was jam it was quite easy after that a telephonic round this is the important round you have o clear this round for sure we nee to talk with a forigen person and next was the written test it consists of aptitude you can easily clear it and hr was easy

    Interview Questions

    • for voice process we will be having a written test which consists of aptitude reasoning   Answer Question
  6. Helpful (1)  

    Consultant Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2 weeksinterviewed at Sutherland Global Services (Chennai) in January 2015.

    Interview

    At the first point of interview, they check whether you are able to perform in Voice or Non-voice. These are the rounds that will be conducted for every candidate.

    For voice:
          Telephonic Interview.
          Voice & Accent.
          HR Screening.
          Online Technical Test.
          Typing Test.
          Operations HR.

    For non-voice:
          Passage Writing.
          HR Screening.
          Chat Assessment.
          Online Technical Test
          Typing Test.
          Operations HR.

    Interview Questions

    • Previous Work Experience.
      Roles & Responsibilities in the previous company.
      Basic technical questions.
       
      Answer Question
  7.  

    Senior Analyst Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at Sutherland Global Services.

    Interview

    One technical interview, one telephonic HR interview, concept testing finance and accounts, nearly one hour, questions regarding FCF, FCFE, accounting entries.
    Rest all was fine. Not very difficult to crack an interview.

  8.  

    Technical Support Manager Interview

    Declined Offer
    Neutral Experience
    Easy Interview
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter – interviewed at Sutherland Global Services in December 2014.

    Interview

    Interview Questions - Describe about yourself, Question based upon your cv, few technical questions, age, family background, ID proof,house, contract,
    2 Rounds. 2nd round isn't much & more of a repeat (3 questions only asked).

    As for company details - you have to ask them, what it's all about, system, etc. They won't speak unless a candidate ask these questions.

    Wait time is too much even if you are only candidate facing the interview there.

    Interview Questions

    • Technical questions depends on the profile just to verify he/she has knowledge of computers in troubleshooting.

      Unexpected Question - Family Background - I've faced plenty of interviews but never came across a company whose in interested in your family background rather knowledge, nature of job & company itself. This is only 1st interview, I've faced asking in so much detail about family background, house, age, etc. I felt like they want to determine the salary based on family background rather than the knowledge of job itself as they were only interested in this. It felt as though a person came for matrimonial rather for a job though. Highly Amusing. Not only that, the salary got fixed depending on whether your house is permanent or not. If It's permanent, then they reduce the salary right away which recruitment had mentioned it was more than that.

      It appeared as though they discriminate the candidate on family background basis which a very backward thinking in my opinion though.

      Normally, if a company wants to verify the family background, etc - there is already a system in India to verify in terms of PAN, Voter's ID & Aadhaar now. They have no rights to ask these personal questions as it has nothing to do with the job at all. In the end, the words have no meaning from the candidate since they already can verify through a system itself such as PAN ID, etc.

      Talk about invasion of privacy of a person.
       
      Answer Question
    • Contract - This question during the 1st round itself - Are willing to work for 1 year?. I did say yes regardless of it. However, I was told by the recruitment consultant, there was no contract bound to begin with. Looks like they were testing candidates since they leave a lot sooner these stages.   Answer Question

    Reasons for Declining

    I never said no rather they concluded as a no from my end since I was requesting to work in morning hours shift then later on, so I change to night shift completely, being a fresher, it's difficult to adjust in the start since it takes quite some time to understand the job, transportation,etc. Looking overall, I was requesting in humble manner since what I was comfortable to work with in the start. The person who took 1st round for me, came to me stating I already stated it was rotational shift but never mentioned timings, how does the system works unless asked during the interview. She never mentioned the timings. I still politely asked the this person, I would like to work during the morning hrs in the start since it's timings purely on night shift after 2nd round that was conducted to me. Basically, it was led to misunderstanding in the end for rotational shift provided towards their end not from me though since I was told there is morning & night shift both.
    In the end, I just asked a simply question - Am I being selected or not?.
    The answer - Because I said no, it became no ( I never said no, I was requesting them instead). If I'm correct to assume that, I was already selected but due to my request for the morning hrs or any other reason which is unknown to me, they rejected me due to this.

    Guess some companies, want candidates like AI bot saying Yes sir & no Sir. Typical company who couldn't care about their employers at all.

    I guess, there hiding certain info & lying to candidates & recruitment consultant as well which was surprising element too to me as well such contracts & salary too, it's more a testing part so it's understandable, but salary kind of bummer for a year.

    Personally, even declined, I wasn't looking for this position at all, I just wanted to try nothing more.

    Well, in the end, it worked out for the best in the end, quite a learning experience & amusing as well.

    Experience will always differ from candidate - candidate, even if you are fresher, experienced, etc. Just being yourself & face the interview.

  9.  

    Technical Support Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency – interviewed at Sutherland Global Services (Chennai) in October 2014.

    Interview

    Since it is technical process candidate should have knowledge over Networking and OS along with good communication skill, type writing and grammar are also in concern. Apart from that candidate should be capable of taking responsibility.

    Interview Questions

  10. Helpful (1)  

    Quality Engineer Interview

    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Sutherland Global Services in August 2014.

    Interview

    i attended interview in Sutherland for manual testing and it took 1 day
    there are 3 rounds 2 technical 1 hr
    i got selected on the same day itself.hr told me to release offer within a week but did not called for 1 month again they called and asked once telephonic round,had a good conversation of 35 min.they told definitely they will call,but i did not get the call

    i think they cant pay the minimum salaries

    Interview Questions

  11. Helpful (4)  

    Senior Consultant Interview

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency – interviewed at Sutherland Global Services (Cochin).

    Interview

    Hiring Process

    Hiring is genuine and there are no scams
    Background verification not fully
    No off during season time in some process
    night shift majority of time
    Need to probe before you come with a fix with your final pay

    Interview Process

    Interview process is real simple
    Interview is pretty straight forward
    Not too many questions are asked during interview

    Interview Questions

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