TD Canada Trust Manager Customer Service Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

55%
44%

Interview Difficulty

3.7
Average

Interview Difficulty

Hard

Average

Easy

3 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Manager Customer Service Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a weekinterviewed at TD Canada Trust in August 2013.

Interview

It is usually a structured interview, but may also be a phone interview. There are usually five questions which are mostly behavioural (what you've done in the past), and some times situational,( a description of what u would do in a specific situation) For this role, questions are related to people management and customer service.

Interview Questions

  • Because td is dedicated to amazing customer service, the applicant will wanted many examples of where they went above and beyond for a client.   Answer Question

Other Interview Reviews for TD Canada Trust

  1.  

    Manager Customer Service Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 daysinterviewed at TD Canada Trust in July 2013.

    Interview

    Interview by manager and your partner Manager customer service

    Interview Questions

    • Did you do your research of our branch? What did you learn?   Answer Question
  2.  

    Manager Customer Service Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Declined Offer
    Positive Experience
    Difficult Interview
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at TD Canada Trust (Vancouver, BC (Canada)) in October 2008.

    Interview

    The position was an internal posting, I had worked for the company for 3 years wanted to try for the managerial position. I got the phone interview and in that section i was told i needed to go to the main branch for group interview in which i was interviewed by 3 HR people who asked variety of questions and they had a questioner that they were going from, they were mostly interested in my extra duties in my current position and what was setting me aside. the last interview was a few days later by the branch manager who was requesting the customer service manager. Overall everyone was very friendly and optimistic, and they said that they favor internal applicants.

    Interview Questions

    • how would you manage breaks?   1 Answer
    • what was the last time you acted as a team player?   1 Answer

    Reasons for Declining

    It was a position that was shared by the person hired and the one currently in the position but leaving for maternity leave. The posting was for a permanent position but the situation was unclear.

Work at TD Canada Trust? Share Your Experiences

TD Canada Trust

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.