TeleTech Customer Service Representative Interview Questions

Updated 8 Sep 2014
Updated 8 Sep 2014
82 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Springfield, MO (US)
Anonymous Interview Candidate in Springfield, MO (US)
Application Details

I applied online. The process took 2 daysinterviewed at TeleTech in August 2014.

Interview Details

Online app and assessments, then automated phone interview, then human phone interview. Next step is filling out my preemployment paperwork and accepting the job offer in person. Extremely easy process. The questions for the automated interview were given ahead of time, and the human phone interview covered similar questions.

Interview Questions
  • What can you tell me about SIM cards, Bluetooth, wifi, and two other things. Not challenging, just unexpected.   Answer Question
Negotiation Details
No, preset amount.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for TeleTech

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Englewood, CO (US)
    Anonymous Interview Candidate in Englewood, CO (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech.

    Interview Details

    Its a group interview over the phone with about 3-4 team leads and anywhere to 20-30 other people if they don't drop the call. They split you in groups and give you situation and basically ask how would you handle it. After that one person from each group gives their group to everyone on the line. It's a simple process just make sure you contribute to the discussion because they are listening.

    Interview Questions
    • None everything is done as a group so if you can't think of the right words to say 9 times out of 10 someone else will and just add on to it   Answer Question
    Negotiation Details
    After the interview you receive an invitation to register for training and the job pretty much takes off from there
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Melbourne, FL (US)
    Anonymous Interview Candidate in Melbourne, FL (US)
    Application Details

    I applied through a staffing agency. The process took 7 weeksinterviewed at TeleTech in July 2014.

    Interview Details

    You are emailed an application, you fill it out and they send you several job assessment tests, if you pass then you are scheduled for a drug test, then you are called and scheduled for a job tour, and scheduled for training.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at TeleTech in June 2014.

    Interview Details

    Scheduled for an interview that day. Online registration then after that wait for your name to be called for your initial assessment, i didn't make it to the next step because when the HR asked me what position did i apply i said CSR-NON voice, then the HR said they don't haven non voice account fo CSR,i was like ooh really?in my head.then why did the HR who conducted a phone interview didn't tell me that. i should've just find another company.I really hate when they just want people to come in to their recruitment office, what a waste of time.

    No Offer
    Negative Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, MO (US)
    Anonymous Interview Candidate in Springfield, MO (US)
    Application Details

    I applied online. The process took 2 daysinterviewed at TeleTech in May 2014.

    Interview Details

    Had to fill out an online assessment that took about one hour. Pretty typical and easy. Went in for a job fair interview. The person giving the interview was very kind and knowledgeable about the job. I was hired on the spot and sent for my drug test. I start tomorrow.

    Interview Questions
    • How to make a customer happy when what they want conflicts with company policy.   Answer Question
    Negotiation Details
    No negotiation. Starting pay 9.50 an hour. 600 sign on bonus.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Belfast, Northern Ireland (UK)
    Anonymous Interview Candidate in Belfast, Northern Ireland (UK)
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in February 2014.

    Interview Details

    First contact through email, I was asked why I intended to apply for the job and I was given a brief description of the job and the salary

    Interview Questions
    • Usual STAR questions, interview was very friendly with two person. It didn't last more than 30 minutes. They were really easy going and I found the whole process really easy. No hard or unexpected questions, just a regular customer service interview.   Answer Question
    Reasons for Declining

    I got an higher offer from another employer. I was really sorry I had to decline their offer. It felt like a good company to work in.

    Declined Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at TeleTech in January 2014.

    Interview Details

    I walked-in at TeleTech-Ayala recruitment hub. First process is initial int. with HR, then series of assessments(basic comp.knowledge, internet, english comm.,etc), call simulation. After the call simulation, I was informed that I passed and they are endorsing me for TSR position

    Interview Questions
    • Regarding the Call Simulation. Why did I offer what I offered to the customer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in October 2013.

    Interview Details

    everything is done over the phone or internet

    Negotiation Details
    You get to work from the comfort of your home
    Accepted Offer
    Negative Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    Anonymous Interview Candidate in Charlotte, NC (US)
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in September 2013.

    Interview Details

    There are two phone interviews after initial online assessment. On the 2nd interview they offer you a training opportunity. Once in training you have about three weeks to manage all the system required for the position. This a contract company so position is not secure.

    Interview Questions
    Negotiation Details
    Signed a disclosure statement that said you cannot receive unemployment. Also the policy regarding separation from employment for either employee or employer can happen without notice.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at TeleTech in September 2013.

    Interview Details

    the interview process was easy. It was done over the phone

    Interview Questions
    • Give an example of when you had to deal with a difficult client   Answer Question
    Negotiation Details
    no negotiation phase. The pay scale was already set per position
    Accepted Offer
    Neutral Experience
    Average Interview

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