The Hartford Associate Claims Representative Interview Questions & Reviews
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Very Easy Interview
Associate Claim Representative Interview (Neutral Experience; Very Easy Interview)
I applied through college or university and the process took a day - interviewed at The Hartford in March 2013.
Interview Details Interviewed on-campus at Arizona State. Two interviews same-day, about 30-45 min each. All behavioral questions. Was really a "get to know you" type of interview. Received phone call about a week later with employment offer.
Interview Question – No technical questions. Just the generic, "tell me a time when you had to deal with an angry customer or teammate and how did you handle the scenario". Cookie-cutter questions that anyone should be able to answer. Answer Question
Negotiation Details – No negotiation.
Associate Claim Representative Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2+ weeks - interviewed at The Hartford.
Interview Details I was recommended by a current employee who passed my resume along to management, had a phone interview with HR and then a physical interview with two supervisors and then a manager.
Interview Question – What would you do if a customer was really irate
What is your biggest weakness Answer Question
Negotiation Details – Negotation in general. As my first job out of college I felt like I had no room to negotiate stuff like pay, I have since changed that aspect with open communication.
Associate Claims Representative Interview (Positive Experience; Easy Interview)
I applied online - interviewed at The Hartford in November 2013.
Interview Details I applied online and received a response within a couple of days. I first had to do a phone interview that had some pretty standard questions. A couple days later, I went in for an in- person interview. My interview was about a week and a half ago and I am currently waiting for a response.
Interview Question – The questions were pretty standard, the only one I got that I have never really had before was to explain the difference between business writing and regular writing. View Answer
Associate Claim Representative Interview (Positive Experience; Difficult Interview)
I applied through college or university and the process took 4+ weeks - interviewed at The Hartford in December 2012.
Interview Details The interview process was long. I started with an on-campus interview and after a few days a over the phone interview. About 2 weeks later I was called again to come into the office for a panel interview which lasted about 2 hours long with about 6 different senior staff.
Interview Question – The most difficult question I was asked was "In 2 years where do you see yourself" Answer Question
Associate Claims Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 6 weeks - interviewed at The Hartford in November 2012.
Interview Details I applied online and about a week later I was requested to take their online skills/personality test. It was pretty straight forward and included a call center simulation segment. A few weeks after taking this test I was emailed to set up a phone interview. The phone interview went pretty much as expected and there were no extremely difficult or unexpected questions asked.
Interview Question – Looking at your resume it seems that none of your past jobs have been related to insurance, why are you interested in pursuing a career in insurance currently? Answer Question
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