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Canadian Tire Systems Analyst Interview Question

I interviewed in Toronto, ON (Canada) and was asked:
"They'll ask standard technology questions. They'll ask how you would deal with a difficult person who insists on having an answer at that very moment on the phone. In this situation, you don't know the answer and you are on a rotational schedule and none of your colleagues know the answer too."
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Answer

Part of a Systems Analyst Interview Review - one of 60 Canadian Tire Interview Reviews

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You can ask the client to be placed on hold so you can get the assistance he/she needs since you could not give it at that very moment, then try to page your superior or any 2nd level support on pagers.

- Interview Candidate on Dec 07, 2012

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