US Airways Interview Questions & Reviews

Interview Details You will be asked to describe in your own words, what do you think makes a great flight attendant? You'll have 60 seconds to answer. You'll need to state your name, where you're from, and answer the question. THIS is when you're being judged the most. They (the recruiters) are scrutinizing your appearance, your stance, your diction, how well you speak, all of it. Give your best impression, and make it a lasting one. My advice, is do what I did. Pretend that the recruiters aren't there. And ONLY scan the room and look at your peers (the other candidates). Pretend you're on the plane giving instructions, or some big presentation. Smile when you speak, speak clearly and at a steady pace. And wish everyone there, good luck. Doing so, will show you as being humble.

Next is the narrowbody aircraft mockup. They have you sit in the jumpseat, fasten the seatbelt and shoulder harness and grab equipment from the overhead bin. You will be required to reach in the bin (way back against the fuselage) pick it up and lift if out (which might weigh about 15-20 pounds) and lift and put it back in the bin. You will also be required to take off your shoes. Ladies AND gentlemen. So wear clean socks. :o)

Afterwards, the one-on-one/ face-to-face interviews will commence. They will ask conventional scenario questions that pertain to customer service experience you may have, and if you have prior airline experience, feel free to relate some of it. But don't relish too much on your prior airline experience, they welcome the experience, but don't make it seem that you're so set in your past flight attendant life, that you wouldn't be a good fit in your potential new flight attendant life at US Airways. My best advice is to search within this site for the questions, or run a search online for "STAR Interview Questions" so you can prep for it. (STAR "Situation, Task, Action and Results")

Sometime in the day usually around 12 noon, lunch will served. You'll have 30 minutes to eat. Although the telephone recruiter may have said (and the email) "Bring a book as there will be some downtime in the day" by all means, DO NOT BRING A BOOK. That's a test, in which you will fail. The lunch break is for eating, but more so for socializing. Get to know the other candidates. PLEASE PLEASE socialize. You are being watched, trust me. Dont make it a habit of staying in the same seat you were, when you first got there. Play musical chairs, every chance you get, move around, change your seat, sit with another group of people and chit-chat with them. Then switch again, move and sit in another part of the room. And make sure, the recruiters know and see that you've move. Ask a question when they come back in the room. THEY LOVE QUESTIONS, so ask, ask, ask away. That's a way to let them know you're eager to learn and are truly interested. *FORMER/CURRENT F/A's* this goes for you too. Ask questions, if you already know the answer. Play the fool so-to-speak, and humble yourself. DO NOT come as a know it all.

Once lunch is over, they come back with a list. Usually a Human Resource Rep comes in, and says when your name is called, you are moving toward the next step in the interview process. Which is code for, "the shuttle van is here to take you back to the airport" This is the round folks are cut. The object is not to have your name called at that time. Once all the names are called, and they are gone. The HR Reps says you all have made the first round, and the next round is a group activity. IF you've gotten here, then they really liked you. BUT that does not mean you are 100% safe. I can't stress enough to participate, participate, PARTICIPATE. And socialize, socialize, socialize. There isnt a right or wrong thing to do or say in the activity, they just want to see team work, give and take, a leader and follower, but they DO NOT WANT A BOSSY LEADER or a LAZY FOLLOWER. All of you in the group, should participate and show eagerness and willingness to achieve what the activity asks of.

Frankly, if you get cut at this round, then you deserve to be sent to the airport and home. After the activity, we all discuss it and our thought process. After that, the recruiters leave the room and deliberate again. IF the HR Rep comes back in the room with a paper and your name is called, its bye bye time. Two people were called again, for lack of participation and the other was being over-bearing possibly. Afterwards, they ask the remaining candidates to collect their belongings and go to the wide-body aircraft mock-up, and after an discussion of the widebody, its revealed that you've pass all rounds and will receive a written conditional job off. (Despite they said in the beginning that you would know their decision within 48 hours. but thats for those who didnt make it)

After the joyish tears, you sign paperwork, take your ID picture, and get finger printed. And you're on your way to the skies.

Negotiation Details – I accepted the terms of employment.

Interview Details Applied online. Was given a phone interview a couple weeks later. Phone interview caught me by surprise, but was able to answer the questions about customer service and my experiences fairly well and was invited to a group interview in PHX.

I had done as much homework as I could for the in-person interview. Dressing professional is a must. They will dismiss you if you aren't dressed professional or don't fit in your clothes. All the applicants arrived the morning of the interview at PHX airport and were shuttled to the US Airways training facility. The shuttle van took about a dozen people at a time, and I'd say there were about 50 people total. Once you reach the training facility, you check in, show your ID, and get a name tag. From that moment, some of the interviewers are there to greet you and you must be on your game. Smile, be friendly, ask questions.

The first portion included sitting in a jumpseat to see if you can physically fit. One by one, everyone did that and then proceeded to do a reach/height test by grabbing a piece of equipment in a mock aircraft overhead bin (without shoes). I can tell you that at least one person was eliminated because they couldn't fit in the jumpseat. Following these two sections, the entire group was now split into two groups. At this point, the real interview starts.

One of the managers gives a brief presentation on the company and position. It's important to listen and ask questions at the end. I took notes at this part. Concluding the presentation is when all the applicants stand in front of the room (with the interviewers all in the back taking notes) one by one and give a one minute self introduction and list three qualities that make an outstanding flight attendant. I felt that this portion of the interview was key. Have only THREE qualities prepared and practice a minute-long speech! Too many people were only naming one or two qualities, or five or six. Many people also fumbled with their words, didn't speak confidently, or didn't elaborate on their choices. This is your first real impression to the panel.

After everyone had their turn, we went on to a small group exercise. At this point, we were divided into groups of four and given a plane crash scenario to which we had to work as a team to come up with our best answers. This exercise is also very critical, not so much for getting the right or wrong answers, but working as a team. There will be at least one recruiter watching each group, so make sure to be vocal and work as a TEAM. After this exercise concluded, we were fed lunch for about 1/2 hour.

Following lunch, an HR rep came in and read off a list of names that would be "taking the next step in the process" which was code for "going home". My heart was pounding at this time, but luckily, my name was not called and I moved on to the second half of the day, which was the 1 on 1 interviews. At this time, from my group, there were eight of us left, and then eight more from the other group joined us. We were all happy and all congratulated each other for the progress thus far.

The 1 on 1 interviews were actually more relaxed than I had expected. The key is answering questions using the STAR method and citing specific examples from past experiences. We were all in the same room at the same time so make sure to focus and have examples from previous jobs to reflect upon. After everyone was done, the head manager came in and asked us to do one last exercise. If you make it this far, you'll know what it is...

All in all, the interview was conducted very well. The recruiters/interviewers were all current flight attendants for US and most had 25+ years with the company! Everyone was nice and they welcomed all of us new hires to the family. I am a male, and have work experience as a gate agent and flight attendant. This is a highly competitive job. Do your research and make sure to follow directions at the interview. The company wants outgoing, friendly, reliable employees.

Interview Details The "interview" that I was invited to attend was with 70 other people (mostly older group). We were immediately asked to sit in jump seat and open/ lift/ close overhead compartment. We then "mingled" for little over an hour in a very small, hot, room with the other candidates. The recruiters (approximately 25) stood around the room (with clipboards) against the walls watching. None of the recruiters mixed among us....it was very awkward. We were asked to sit and were shown a company presentation. Next each person stood, gave name, where lived and what qualities most important for FA---in no more than 60 seconds. Most everyone was dressed appropriately (women: dark suit/pants or skirt---men: dark suit) The recruiters stepped out for 15 minutes after names A-L. Then again after M-Z...but no cuts were made. Next we were placed in groups of 6 and given the "if the plane crashes" group consensus project. We were given lunch while the recruiters were out for 1 1/2 hours. When they came back in, instead of just calling names of the 5-6 that moved on to the one on one interview, they made a huge, silly deal of calling each name as if they were going to take you to the one on one, but instead asked if you were "having a good time", "learning alot" (?) while they escorted you to the door. It appeared only looking for mufti-lingual. Only 6 people were actually interviewed out of the 70, those were candidates with multiple languages. At this point, with US Airways, even if you are an excellent candidate, I believe they have their numbers and really aren't interested. Very long way to go and lot of preparation for no one to ask a single question and you're never asked for resume.

Interview Details I attended the US Airways Flight Attendant Recruitment offering on May 8 2013 in Charlotte NC. If their is one thing to know is that US Airways absolutely does discriminated against the 35 and older group. We were all let go. Believe me, no sour grapes here. I am more than qualified and none of us were granted a F2F or even asked for our resume. Shame on all the phony recruiters in the group. So proud to be a FA, that's why their recruiting. Their is a reason for everything. Think: TAKEOVER!!!

Interview Details Had an over the phone interview. I was asked about 6 questions about previous work history.

Interview Details First phase is a phone interview discussing general questions about Yield Management and the Airline Industry.
Second phase is an on site visit including lunch with an analyst and interviews with two managers. They also administer a math test. The interviews delve deeper into knowledge of Revenue Management techniques and how you assess valuation and probability in air pricing.

Negotiation Details – After a few an offer is usually sent out at the salary you provided.

Interview Details Very straight forward. Very relaxed. Be honest if you don't know about aircraft.m I didn't know anything, but I had enthusiasm. They want spunk. Show how hard you are willing to work (and don't be desperate).

Ask lots of questions about how the airline runs. Look excited. Be excited.

Negotiation Details – No negotiation.

Interview Details I had 2 phone interviews after applied online. The first round was pretty basic, like why interested in the company/position, knowledge of airline industry. The second round was discussing about the revenue management project, like parameters to be considered.

Interview Details applied online. received a phone interview in less than 24 hours after i completed the online application. phone interview lasted roughly 45 minutes. at that time i was invited for a second interview in phoenix, arizona, and yes the company paid for the flight to the interview. i was told that i needed a valid passport, my license, birth certificate, social security card, 10 years of employment and 5 years of residence. Attire for the interview was business casual, weight requirement (you have to fit comfortably in the jump seat) height (without heels, you have to be able to reach in the overhead compartment and remove safety kit, then successfully put it back). we were then asked to stand up and tell the group who we were and what made a good flight attendant in 1 minute. from there we were called in for one on one interviews in the same room as 6 other interviews being conducted at the same time. once the interviews were completed lunch was then served. after lunch the first elimination came which dismissed all persons 35 and older, those who did not fit in the jump seats, tattoos showing, those not in proper business attire, those who stayed to themselves and did not speak to anyone else in the group, those who inquired on vacation and days off were the first dismissed. 20 minutes later the 2nd dismissal began. which included those of us in the 30 to 35 yr old range, no panty hose, hair touching our collars and who were not in black and white attire or wearing pearls. also any heels 3 1/2 inches are higher are a no no,

i have been offered a position with another airline of which i took everything i learned from usairways and did things differently the second time. to successfully get hired with US Airways, ladies where black skirts with matching jacket, skirt needs to be 1 inch below your knee, white collard dress shirt, hair pinned or in a professional ponytail, one pair of earrings with tasteful simple necklace. natural make-up (mascara, blush and lipstick are a must) talk to everyone in your room, no matter where they are from, guy or girl, make sure you are friendly. speak clearly avoid uhm and stay within your minute description. 3 inch heels closed toe with skin tone pantyhose or black.