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Enterprise Rent-A-Car Management Intern Interview Question

I interviewed in Roseville, MN and was asked:
"Would you be okay hearing no from seven out of ten customer?"
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Part of a Management Intern Interview Review - one of 1,442 Enterprise Rent-A-Car Interview Reviews

Answers & Comments

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I said No, thinking that i should never be "okay" with it. He got upset and said that three out of ten is actually a lot. He thought he was a pretty important guy.
- Interview Candidate on Feb 08, 2011
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Didn't get this question, but I agree with the interviewer. Regardless what company you work for, the three customers that said yes could actually turn into repeat business or reccommend the company to others. On the surface 7/10 is bad, this is a trick question.
- Anonymous on Feb 16, 2011
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This isn't a trick question the goal is to get a yes even if it's 8/10 or 9/10 what you don't want is 10/10 that when its a no go.
- anonymous on Mar 30, 2011
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3/10 can be translated into 30% market share which is rather satisfactory. Even 10% market share can be considered massive. For instance, within the Vehicle manufacturing industry, Toyota achieved a 9.2% market share in 2010 i.e. 0.92/10.
- Periklis Papanikolaou on Nov 06, 2011

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