YMCA Member Service Representative Interview Questions & Reviews

Updated Jul 22, 2014
Updated Jul 22, 2014
15 interviews

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Member Service Representative Interview

Anonymous Employee
Anonymous Employee
Application Details

I interviewed online - interviewed at YMCA.

Interview Details

Pretty basic. You need to know about the company, be ready to talk about why you want to work there and what you can contribute. Know their environment. Be ready to speak about your past experience and your resume and what is on it. Be an outgoing individual, you will be the face of the business and they need to see that you are a relatable person and someone who they would enjoy having around.

Interview Questions
  • Name a weakness or how would you handle a difficult customer   View Answer
Declined Offer

Other Interview Reviews for YMCA

  1.  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I had one interview with the membership director as well as an additional staff person. At the time it was a pretty easy and smooth process. There is new management now so it might be different. I walked in to drop off my resume and was scheduled for an interview about a month or two later.

    Interview Questions
    • I was asked if I knew what the duties entailed. At the time I didn't and was told that I should know this information whenever I apply for a job/have an interview.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Member Services Representative Interview

    Anonymous Interview Candidate  in  Los Angeles, CA (US)
    Anonymous Interview Candidate in Los Angeles, CA (US)
    Application Details

    I interviewed online. The process took 2+ weeks - interviewed at YMCA.

    Interview Details

    I submitted my resume through the association's website and was called in for an interview about a week later. I was interviewed by a panel of 3 staff members - one was the department director. The interview lasted about 30 minutes mostly with questions about my prior employment and why I was applying at the YMCA.

    Interview Questions
    • One question/answer they seemed very interested in was if I had ever been a Y member before. I had learned to swim as a child at a Y and there was a lot of talk about that. Also, they asked if money was important to me. I found it odd at the time but possibly they were asking since they had not had staff raises in several years.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Member Services Representative Interview

    Anonymous Interview Candidate  in  Atlanta, GA (US)
    Anonymous Interview Candidate in Atlanta, GA (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at YMCA in February 2013.

    Interview Details

    After completing an online application I was called in to interview with the director of Member Services. She was very ice and seemed quite pleasant. She asked me the basic interview questions, however focusing on customer service. Asked about my experience and why I would like to be apart of the YMCA team. Also made it very clear that they aimed to provide the very best customer service and experience. I was showed around a bit and was told I would hear back soon. I was then called in again to meet with one of the member services managers who was not as pleasant as the lady I'd met with before. She seemed like she didn't like her job but it paid the bills. She reiterated the focus on customer service and told me "you don't get paid a lot so you have to like what you do". This was awkward but we soon finished. I was then sent an email shortly after that meeting offering me the position and I went in to fill out paperwork and started working the following week.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1+ week - interviewed at YMCA.

    Interview Details

    The hiring process is all done online. Then you get called in for interviews and shadowing shifts.

    Interview Questions
    • They want to see originality. Make sure you answer honestly. YMCA isn't trying to hire robots.   Answer Question
    Accepted Offer
  6.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  Brooklyn, NY (US)
    Anonymous Interview Candidate in Brooklyn, NY (US)
    Application Details

    I interviewed online. The process took 1+ week - interviewed at YMCA in December 2013.

    Interview Details

    I sent in my resume, and received a call within a few days. There was a lot of snow, but hiring manager was reasonable an allowed me to reschedule interview. I came in sat in an interview with 2 people (person i spoke with and the director) and they asked quite a few questions, describe yourself in a nutshell, what do you think you can bring to the team

    Interview Questions
    • If you were alone (no supervisors around), there's people calling on the phone a long line forming and a difficult customer at the front of the line what would you do?   View Answer
    Negotiation Details
    No negotiation, I expected minimum wage and got significantly higher (i didn't complain)
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Member Services Representative Interview

    Anonymous Interview Candidate  in  Webster, TX (US)
    Anonymous Interview Candidate in Webster, TX (US)
    Application Details

    I interviewed online. The process took 3 days - interviewed at YMCA in August 2013.

    Interview Details

    Submitted resume to Membership Director via email and was contacted the next day. Went through a phone interview with Membership Director and then an in-person interview with the Membership Director & Healthy Living Coordinator (at the same time) the following day. Was hired the next day pending drug & background test.

    Interview Questions
    • A member wants to try a class but has heard that it's hard. Assuming you have never taken the class, how would you respond to the member?   View Answer
    Negotiation Details
    No negotiation. Was offered the maximum pay for the position I applied for and was asked if I was okay with that.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Member Service Representative Interview

    Anonymous Employee  in  Orlando, FL (US)
    Anonymous Employee in Orlando, FL (US)
    Application Details

    I interviewed online. The process took 12 months - interviewed at YMCA in September 2011.

    Interview Details

    Applied in August of 2011 for a couple of positions within the YMCA, Was called for an Interviewed in September 2011 and had good reviews and was told that I would be called with the details of the interview. The hiring manager called and revealed that she did not offer me the position because a position I was more qualified was coming available and would keep in contact. We kept in contact weekly for the next several months and the position never became available. Around May 2012 I was contacted again by the same hiring manager and offered an interview at another YMCA in town, interviewed there and did not receive the job. Fast forward to January 2013, I was contacted once again by the same manager for another job that I was "very qualified for" I went to interview at the downtown office, took a tour, met the majority of the higher management team, filled out a application in person and from that moment never had another follow-up call or anything again.

    Interview Questions
    • All questions were very generic such as describe yourself, how can you help the company, what are your thoughts on wellness   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  Burnsville, MN (US)
    Anonymous Interview Candidate in Burnsville, MN (US)
    Application Details

    I interviewed in-person - interviewed at YMCA in April 2011.

    Interview Details

    Apply online and follow-up directly with the branch that you would like to work at. Make sure to include any and all experience whether it is paid employment or volunteer. Include a cover letter and let them know how the Y would benefit from having you on staff. Always make sure that you include references and contact information.

    Interview Questions
    • The interview process seemed to go very well - they really do try to make you as comfortable as possible and understand that you are nervous.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Member Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through other source. The process took 3 weeks - interviewed at YMCA in September 2012.

    Interview Details

    Submitted cover letter and resume via snail mail and was called in for an interview about 2 weeks later. The interview was with the department head and the supervisor. We briefly reviewed my work history but it was very informal. I was honestly nervous at first but I relaxed a lot upon realizing how down to earth and nice these people were. The interview concluded with a quick tour of the facility. I was called about a week later and offered the position. Before starting I did have to come in a few times to fill out paperwork, sign an employment offer, and do a drug test.

    Interview Questions
    • How do you deal with pressure? How would you deal with an irritated member?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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