ADT Security Services Jobs & Careers


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12 days ago

Team Manager- Technical Support

ADT Aurora, CO

Responsible for managing a team of twenty or more that provides support for customers requiring data and download changes. Responsible for ensuring… CareerBuilder


5 days ago

Installation Technician Residential / Small Business - Montreal

ADT, LLC Montreal

The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for… CareerBuilder


4 days ago

Business Account Executive

ADT, LLC Calgary

This person is the ADT brand steward, charged with telling the ADT story and clearly demonstrating that ADT is the leading electronic security… CareerBuilder


30+ days ago

Installation Technician

ADT Madison, WI

Install appropriate devices; dismantle and reconstruct equipment as required by customer and ADT, Conduct service calls and prewire residences. Work… ADT


30+ days ago

Residential Sales Rep

ADT Des Moines, IA +6 locations

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of… ADT


9 days ago

Site Security Supervisor

Security, Inc. Fort Worth, TX

Education/Experience: 5 or more years of experience in a field related to the security industry and/or business management, and responsible… Security, Inc.


5 days ago

Residential Sales Manager

ADT Brookfield, WI

The Matrix Manager is a hybrid position, with a sales compensation plan composed of a roll up of sales from positions within Residential and… ADT


30+ days ago

Residential Sales Representative

ADT Security Service, LLC. Pearland, TX +3 locations

Position Title: Sales Representative I Sell products within assigned territory, maintaining assigned sales quota and following established… ADT Security Service, LLC.


30+ days ago

Alarm Techncian

ADT Security Services Springfield, VA

The Residential Installer is responsible for installing, testing, repairing, and servicing electrical and electromechanical equipment in customer's… ADT Security Services


23 days ago

Telemarketer Full & Part-time High Compensation Opportunity

Security Services West Palm Beach, FL

Rapidly Growing & Established Organization seeking individuals for it's Telemarketing Group. Good Communication Skills Needed. Excellent Computer… Security Services


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ADT Security Services Reviews

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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
232 Ratings
  1. 2 people found this helpful  

    Taught me how to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Pleasanton, CA (US)
    Former Employee - Residential Sales Representative in Pleasanton, CA (US)

    I worked at ADT Security Services full-time (more than an year)

    Pros

    - Good consultative selling training. ADT flew me out to Texas first class for two weeks of training at a hotel with a large group. I learned a lot and had a great time.

    - I was lucky enough to have had a manager who was #1 in the country. He had a great attitude and was very optimistic.

    - The company provides leads.

    - Its pretty easy to meet the 55% gross closing ratio quota.

    - They give you and ipad.

    - Get paid every week.

    - The brand is respected.

    - You really help families feel safer.

    - If you can sell this stuff, you can probably sell anything.

    - Great resume builder.

    Cons

    - Commission only. You don't sell you don't eat.

    - ADT equipment is more expensive.

    - Some sales appointments are bad.

    - In order to continue getting sales appointments, you need to generate leads on your own (Self Generated Leads -SGLs) from referrals, door knocking, following up with installs from the previous month, calling new homeowners, partnering with realtors and everything else you can imagine. This hunger for SGLs is perhaps based on the theory that a self gen cost the company less to create the appointment (because they didn't compensate a phone sales rep who booked an inbound/outbound appointment?). This mostly is all they talk about. MORE SGLS. The rest is meeting the closing ratio, and selling more equipment.

    - You'll need 1-2 SGLs a week or they'll cut your leads off and you'll starve. No one gets fired. They just get starved and quit on their own.

    - All the cable companies have entered the market causing downward price pressure and more competition.

    - Small authorized dealers have been able to sell systems for free. I used to arrive at sales appointments only to see a super saver coupon with an ADT logo that said the system was free. As a result I'd have to spend 20 minutes explaining thats an "authorized dealer special" and I was corporate so we used different equipment and that my system costs more. Many people thought I was lying.

    - This company uses salesforce. The implementation is very poor. Every appointment needs to be dispositioned with granular low-value information i.e.. what type of solution was proposed, what price presented, why they didn't buy and so on. This information that is marginally valuable if the person schedules another appointment later on the down the road. The fact is they didn't buy so you need to start from scratch anyway because the other sales rep may not have done a good presentation.. On an ipad which connects over data, inputting such data on salesforce and be very slow. Upper management actually think the salesforce data is a accurate and extrapolates from bad data. Most people just enter the bare minimum fields.

    - Theres a call night. You have to call until you schedule (in sales force) 2 appointments. That can be well over a 100 calls. Management doesn't car if you didn't actually get 2 appointment. No excuses, you better schedule a fake name and address so you can go home.

    - Poor cold calling (phone) training.

    - This is in home sales, expect to be selling until 10pm some nights 6 days a week. You need to be available from 8pm to 8pm. Its unlikely you will work every hour but these hours aren't very family friendly. Everyday you can schedule two hour off but the appointments are automated and if don't block yourself you can have back to back appointment blocks from morning to night.

    - None of these con are back enough to turn away from ADT. Its a good company and I might consider going back.

    Advice to ManagementAdvice

    Upper Management seems to be completely detached from the ground level sales reps. Sales reps have valuable insight to trends in the market but their input (outside of salesforce) doesn't seem to taken to account. There is a culture of arrogance in upper management. I remember hearing a talk from a regional sales director. Within 2 minutes, he felt he need to mention "he made the big bucks".

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