Bon-Ton Stores

Bon-Ton Stores Jobs & Careers in Terre Haute, IN

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12 hrs ago

Sales Associate – new

Bon-Ton Stores Terre Haute, IN

Enjoy making a great first impression? Our Sales Associates are the first people our customers interact with—that first impression is everything… Glassdoor

Bon-Ton Stores Reviews

270 Reviews
270 Reviews
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Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
73 Ratings

    Over all good, but VERY stressful. NO home & work life balance at store level. Joys of customer service out the window.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Area Manager in Milwaukee, WI (US)
    Current Employee - Sales Area Manager in Milwaukee, WI (US)

    I have been working at Bon-Ton Stores full-time (more than 3 years)


    The people I work with are great. Good benefits. Enjoy meeting new people regularly.


    The work load is getting to be heavier and staffing is getting lighter. Putting the "customer first" is almost impossible. The constant changes barked down from corporate visual takes the lead in everything we do. We truly are putting the company first. We hardly have time for customers unless it's at the check out. Good luck finding someone to even do that. With the significant downsize, customers have to walk around forever to find soneone. By the time they do they're usually not happy campers. Corporate has us running in a hamster wheel day in and day out. If it's not the Visual team breathing down our necks, it's the signing for sales every couple days driving us nuts. 2- 3 sales a wk on the average is crazy. Mainly due to the fact the old fashioned paper method is generally highly inaccurate. We at the store level have to consistently remake wrong or request missed signs. Not to mention we have to end up hand cutting over 100 signs, on the average, for our home store dept. In the 3 yrs I've been employed with the company, there hasn't ever been a set where we've had zero errors in the signs generated from corporate. Tell corporate that and rather than taking accountability they become defensive and put the blame back on to us at a store level. I've now worked in a few different stores. Each store runs into the SAME problems with signing. What does that say It tells me the problem is from above, not with us in the store.

    Advice to ManagementAdvice

    I understand many companies are downsizing these days. Consider making things like sale sets more user friendly as to not have spend so much time correcting through out the day. Going to digital would be more efficient. Have visual cool there jets a little. We are the ones doing all this back and forth work. Rather than bark at us ,why not talk to us? Treat us respectfully. When there's changes to be made realize there's probably a list of 100 other things we are doing and hardly enough people to do it. So have some understanding and consideration. We work very hard. The mental and physical demands of the job make it extremely difficult to lead by example when it comes to customer first. Help us make the load more manageable so we can get back to the basics of providing great customer service. On an added note, upgrade the Lufi program. That system is not user friendly at all. Not to mention the amount of times it crashes. Very frustrating for the customer and associates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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