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4 days ago

OTC Facilitator

Conn's Houston, TX

OTC Facilitator Address 2425 Turning Basin, Houston, Texas 77029 Description… Glassdoor


4 days ago

Service Technician- Electronics

Conn's Baton Rouge, LA +5 locations

q Founded over 120 years ago q Conn's is a publicly owned corporation q Currently operating 80+ stores and expanding q Offers comprehensive… Glassdoor


4 days ago

Collection Specialist

Conn's San Antonio, TX

Collection Specialists secure payment arrangements with customers for the purpose of bringing to current the customer's account. Collection… Glassdoor


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Conn's Reviews

79 Reviews
2.0
79 Reviews
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Conn's Chairman, CEO & President Theodore M. Wright
Theodore M. Wright
36 Ratings
  1. 1 person found this helpful  

    Great pay, but that's about all there is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Dallas, TX (US)
    Former Employee - Sales Representative in Dallas, TX (US)

    I worked at Conn's full-time for more than a year

    Pros

    The pay structure does reward you based on your results closing sales, and the hourly rate isn't bad either.

    Cons

    The biggest con with Conn's is the lack of balance between your work life and your personal life- this is by no means a job that you can do and leave at work. While the pay may rank above industry average, you should expect to put in AT LEAST 45-50 hours a week to even come close to your given sales goal. There are also no paid sick days, and if you do miss a day of work, you are expected to come in on your next day off that week to make up for the time lost. (Even though they're not paying you anything for the missed day)

    This company has a strong tendency to use negative reinforcement to achieve your goals- expect a write-up if you do not and in some cases to have to drive to a central location (even on your days off) to attend a mandatory performance training without reimbursement for travel time or mileage. (Also an inconvenience is having to attend monthly product trainings at other stores, again without reimbursement). At the time of this writing, the minimum goal for all sales associates is $70,000 per month in total volume, with a bare minimum of $50,000 per month to keep what they refer to as "open floor status"- meaning that you receive commission on everything you sell. If you lose this, you only receive credit for sales in certain departments, which essentially results in a punishment to your paycheck in order to "motivate" you to sell more and gain it back.

    This is a commissioned sales environment and gets about as competitive as you could imagine- including sales associates either engaging in dishonest or unfair practices against customers and fellow associates and even going so far as arguing about who should get credit for a sale in front of customers. Furthermore, employees who write lots of sales seem to receive special privileges, and are not held to the same ethical standards as everyone else or are not subject to certain company policies.

    Advice to ManagementAdvice

    I would highly recommend an evaluation of your management practices by an objective third-party consulting firm. Your success is based on your credit vehicle which allows a broader customer base in an economic climate that hurts your competitors, not the management practices with your current employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO