First Niagara Financial

  www.firstniagara.com
  www.firstniagara.com

First Niagara Financial Jobs & Careers


Show:  All Results Last 7 Days
30+ days ago

Customer Contact Center – Customer Service Rep (Part-Time)

First Niagara Lockport, NY

The Customer Contact Center delivers a broad range of services to our customers. As a member of the Customer Contact Center team, you will receive… Glassdoor


30+ days ago

IT Relationship Manager

First Niagara Buffalo Pittsburgh, Pennsylvania New York

Reporting to the Managing Director, Technology Relationship Management and Service Delivery , the IT Relationship Manager will help drive the overall… Glassdoor


30+ days ago

Sr. Vendor Risk Management Analyst

First Niagara Buffalo, NY

• Performs vendor risk assessments (inherent & residual) on potential third party vendor relationships across the enterprise; taking into… Glassdoor


30+ days ago

Credit Adjuster II - Real Estate

First Niagara Amherst, NY

• Accountable for maintaining the lowest delinquency ratios possible • Analysis and reconciliation of customer payment history • Assist in other… Glassdoor


30+ days ago

Teller

First Niagara East Hartford, CT +14 locations

The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking… Glassdoor


30+ days ago

Retail Operations Communications and Risk Manager

First Niagara Amherst Buffalo, New York

• Complexity/level of work - Work can be highly complex in nature. Multi-tasking is key. Major Functions • Responsible for development, review… Glassdoor


30+ days ago

IT Sr Business Analyst

First Niagara Pittsburgh, PA

• Meet with key business stakeholders and project members to document business and functional requirements. • Work as a liaison among business and… Glassdoor


30+ days ago

Quality Assurance Manager

First Niagara Buffalo Lockport Pittsburgh, New York Pennsylvania

• Works with project team members to ensure business requirements and/or feature documents are clear, concise, traceable and testable • Develops… Glassdoor


30+ days ago

Relationship Banker

First Niagara Rochester, NY +2 locations

SALES EXPECTATIONS • Prioritize and deploy the most efficient high impact sales activities to generate sales outcomes to reach goal • Convert… Glassdoor


30+ days ago

Sharepoint Administrator

First Niagara Buffalo Lockport, New York

• During the Software Development Life Cycle the Developer I may perform the following functions: • Collaborate on the design software • Develop… Glassdoor


First Niagara Financial Reviews

50 Reviews
2.4
50 Reviews
Rating Trends

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First Niagara Financial President, CEO, and Director John R. Koelmel
John R. Koelmel
23 Ratings
  1. 1 person found this helpful  

    Up and Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Albany, NY (US)
    Current Employee - Customer Service Representative in Albany, NY (US)

    I have been working at First Niagara Financial full-time (more than an year)

    Pros

    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

    Cons

    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to ManagementAdvice

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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