Harte Hanks

  www.hartehanks.com
  www.hartehanks.com

Harte Hanks Jobs & Careers


Show:  All Results Last 7 Days
30+ days ago

Sr. Database Administrator

Harte Hanks Massachusetts

This position will be responsible for primary architecture, design, implementation and operations support of our relational database environments… Glassdoor


19 days ago

Sales Executive, Enterprise Data Quality Solutions

Harte Hanks San Francisco CA, Atlanta GA, Philadelphia PA

Industry analyst firms like Gartner and Forrester all recognize Trillium Software, A Harte Hanks Company, as the leading data quality solutions and… Glassdoor


30+ days ago

Operation Manager

Harte Hanks Langhorne, PA

•Direct the forecasting and scheduling of daily workforce. •Continuously evaluate workflow and identify opportunities for improvement. •Track and… Glassdoor


30+ days ago

Technical Trainer

Harte Hanks Austin, TX

  · Deliver account training classes to both new hires and existing staff · Identify and implement training curriculum improvements · Train class… Glassdoor


Harte Hanks Reviews

210 Reviews
2.8
210 Reviews
Rating Trends

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Harte Hanks President and Chief Executive Officer Robert A. Philpott
Robert A. Philpott
43 Ratings
  1.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harte Hanks full-time (more than 5 years)

    Pros

    Generous PTO allowance, excellent insurance offers. In some lines of business, chances to be of significant help to callers. Weekend & evening or early morning work can be convenient for people w/family responsibilities. The company does not miss paydays nor lose checks. Very tolerant of secondary wage earners. The new CEO may make very important changes for call centers, as he will for marketing services.

    Cons

    Managerial disorganization, most employment is seasonal, training & selection usually underestimate skill requirements, close supervision & rigid scheduling for front-line agents. You are evaluated 3/4 on punctuality & 1/4 on quality. Quality is judged mostly by people w/no experience at your job. Workforce management clerks foul up schedules routinely & causes turnover. Retention of defective equipment & furniture. Management turnover is very high & most are hired off the street, overlooking personnel within.

    Advice to ManagementAdvice

    My overall rating is not of the company -- its for the call center branch. Give up the matrix organization for call centers; they lay off workers not currently used, unlike the advertising parts of the company. Matrix organization disrupts chain of responsibility & command. Be brave enough to buck call center tradition: people most amenable to close supervision are not suited for managerial work. Either get professional-grade workforce management staff or let forepersons schedule the agents. Be aware of talent in call center & promote from within instead of hiring forepersons & leads off the street in most instances. Call centers are not factory assembly-line outfits.

    Recommends
    Positive Outlook
    Approves of CEO

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