L'Occitane Jobs & Careers

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30+ days ago

Brand Manager (Melvita)

L'Occitane London, England

Marketing 1.Work with the Brand Director to plan the Melvita operational marketing calendar for all platforms, executing the plan with the support… Adzuna


27 days ago

Website and Multichannel Manager

L'Occitane London, England

Conceptualise, plan and oversee the implementation of the marketing calendar for the Department: including, but not limited to, website creatives… Adzuna


23 days ago

Chargé(e)s de service client H/F - L'OCCITANE

L'Occitane Paris

de poste Le Service Clients LOCCITANE a remporté le Trophée Qualiweb 2014 (devant… Glassdoor


12 days ago

Galway - Part-time Christmas Sales Associate

L'Occitane Northern Ireland

We have Temporary Part time positions from October - December with competitive rates of pay and excellent benefits. We are looking for confident and… Glassdoor


23 hrs ago

STAGE CHARGE(E) DAFFAIRES IMMOBILIERES- H/F – new

L'Occitane Paris

de poste LOccitane en Provence recrute un stagiaire pour travailler… Glassdoor


8 days ago

Harrogate - Assistant Boutique Manager - 37.5h per week

L'Occitane North Yorkshire

in line with company guidelines - Coordination of the boutique rota and management of time keeping and absence reporting Ideal experience for this… Glassdoor


15 days ago

Norwich- Part-time Christmas Sales Associate

L'Occitane East of England

We have Temporary Part time positions from October - December with competitive rates of pay and excellent benefits. We are looking for confident and… Glassdoor


29 days ago

Lagerist (m/w) München

L'Occitane Allemagne-en-Provence

Schon seit über 30 Jahren bringt das Haus L'OCCITANE die Duftwelt und Lebensart der französischen Provence in seinen Produkten zum Ausdruck. Unser… Glassdoor


15 days ago

Turnbridge Wells - Part-time Christmas Sales Associate

L'Occitane Royal Tunbridge Wells, England

We have Temporary Part time positions from October - December with competitive rates of pay and excellent benefits. We are looking for confident and… Glassdoor


2 days ago

Weihnachtsaushilfe Minijob (m/w) in Nürnberg – new

L'Occitane Allemagne-en-Provence

Schon seit über 30 Jahren bringt das Haus L'OCCITANE die Duftwelt und Lebensart der französischen Provence in seinen Produkten zum Ausdruck. Unser… Glassdoor


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L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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L'Occitane Reviews

140 Reviews
2.5
140 Reviews
Rating Trends

Recommend to a friend
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
21 Ratings
  1. 7 people found this helpful  

    Zero work-life balance with a hypocritical company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane full-time for more than a year

    Pros

    Company attracts quality people (just can't retain them).
    40% discount

    Cons

    Managers are just glorified sales associates, with absolutely zero authority. Can't interview/hire/promote or give raises without DM/corporate approval. DMs insist on interviewing all part time associates, and even some seasonals. Micro-managing from DMs are corporate is unreal.

    Required to sell two $100 face creams a day, regardless of store traffic/sales volume. Yes, lower volume stores ($300k) are held to the same goal as million dollar stores. Required to show the $106 Divine cream to every customer who sets foot in the store, regardless of their actual interests which just leads to awkward interactions with customers who then perceive that you work on commission.

    Company preaches prosperity and simplicity, but has dozens of metrics to meet on a daily basis: 2 Divines, 30% skincare, fragrance, conversion, increased ATV and tickets. All associates are held accountable to meeting these metrics and often have to explain slow days to nasty emails from corporate demanding an explanation.

    Store goals are completely inconsistent, some are goaled up 5% to last year while others are goaled up 20%. When you hit your monthly goals and earn bonus they just increase your store's goals to make it more difficult to bonus (even if you're out performing all other stores). When some stores are performing at higher volume sales trends they increase the goals, but then don't increase your bonus or available labor hours accordingly.

    Business decisions that make zero sense: spend hundreds of thousands of dollars renovating low volume stores that haven't shown sales increase in years, but eliminate the Learning and Development team. Imagine the jobs that could have been created/retained if that money had been invested in associate education instead of giving under-performing stores an unnecessary facelift.

    Absolutely no work-life balance despite company claims. Most stores operate with only 3 or four associates and stretch them to five days a week at just 4-5 hour shifts, which makes switching a shift or taking a legit sick day nearly impossible due to lack of employees available to cover extra shifts.

    Horrible training. No management on boarding training, instead you get a few days working in another store and are expected to learn as you go. Training on products is non-existent. Part time associates are expected to be able to open and close by themselves after just 4 days of training.

    Annual "bonuses" aka merit increases are insulting, and generally just a 2% increase. And they find numerous ways to score you down so that you don't qualify for an increase. Proof? The manager with the highest review score in the whole U.S. scored just a 3.5 out of 5. That's how little they think of their whole management team

    Advice to ManagementAdvice

    They don't listen (they write everything off as excuses)...but practice what you preach. Employees in the stores feel over-worked and unheard. Be receptive to the heartfelt feedback your employees have been trying to give you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO