LegalZoom.com

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LegalZoom.com Jobs & Careers in Mountain View, CA


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12 days ago

Python Developer

LegalZoom.com, Inc. Mountain View, CA

Python Developer We are seeking an experienced Python developer to join our team. You should be comfortable writing and debugging Python 3.x code… Glassdoor


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LegalZoom.com Reviews

99 Reviews
2.4
99 Reviews
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John Suh
40 Ratings
  1. 5 people found this helpful  

    Cell center, not a sales organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Austin, TX (US)
    Current Employee - Sales Specialist in Austin, TX (US)

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Nice building with onsite gym, good PTO/benefits, bagels on Friday, wireless headsets, casual dress, and there are still a handful of good people left in management for now.

    Cons

    This was once a place that I would brag to my friends about. Right around July, things started taking a very negative turn. The comp structure was completely revamped to make it much more difficult to reach your goals. Even if you did reach your unrealistic goal (less than 4% of sales floor hit it in October), it is still a significant pay cut from the previous comp structure. The workload has also somehow increased at the same time, and the liability of the work has gone up (Unauthorized Practice of Law is a major concern, and limits everything you say. If you say something the wrong way, it comes out of your check). There is a new QA team that will micromanage your calls and grade them on a scorecard that makes very little sense. The people "grading" the calls have little to no sales experience, and closing the sale has no impact on the score. They also only grade calls in the 5-12 minute range (they are that short for a reason), so they never hear any real sales calls.The overall mentality of this place is shifting from an innovative and collaborative sales organization, in to just another call center. Employee morale is in the gutter, and the most talented people are leaving on a daily basis. Most people in sales feel like they are just another number now, and simply just a apart of an assembly line for a corporate machine. They're even testing out something called auto pickup, where you literally have less than a second between inbound calls, and it picks up for you automatically. Also you are no longer a sales specialist, you now work: sales, customer care, retention, escalations, declines, and pretty much anything else that comes across the phone. You are expected to be Jack of all trades, and master of none. Most of these changes were started when they brought on new investors, and they took over control of the board. Sales are way down, morale is down, and everybody just has a general sense of not caring anymore.

    Advice to ManagementAdvice

    You are watching all of your most talented sales people and leadership walk out the door... Why? You all are so proud of helping build such a great culture here. Stop being so OK with just watching it all decay into a soul sucking call center. LZ may be an industry leader because of the huge head start in this niche market, but before you know it, the competition will be taking advantage of all of the mistakes you are making. LZ does not have the best pricing, the best services, nor does it have the best tech. What made this company is the people, and you are losing them in mass.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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