SYKES Jobs & Careers

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10 days ago

Customer Service Representative with Upsell Support

Sykes Enterprise Eugene, OR +5 locations

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


10 days ago

Customer Service Trainer I

Sykes Enterprise Lakeland, FL

• Adherence to SYKES policies on ethics and integrity. • Administers effective evaluation and testing techniques to assess trainee performance… Sykes Enterprise


8 days ago

Team Mgr Site Operations

Sykes Enterprise Wise, VA +3 locations

• Adherence to SYKES policies on ethics and integrity. • Meet or exceed team's contract production and performance metrics. • Meet or exceed… Sykes Enterprise


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SYKES Reviews

333 Reviews
2.2
333 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
178 Ratings
  1.  

    A company managed by inferior people who will only employ even for inferior people..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sydney (Australia)
    Current Employee - Customer Service Representative in Sydney (Australia)

    I have been working at SYKES full-time for more than 3 years

    Pros

    My particular assignment was in was easy breezy, I had lots of free time to do other things (which shall go undescribed), but this pro is specific to me.

    Cons

    My experience was that they didn't promote according to merit. My businesses don't, unfortunately, but this company takes the cake. The out-going supervisor employed his old school friend --- who was SO illiterate he couldn't spell simple words correctly. Neither could he type more than 10 words a minute. The old school friend brought the whole show into collapse when the client (whose offices we worked in) fired Sykes and got a fresh team. The "old school friend", hired unmeritoriously, has been unemployed ever since.

    Advice to ManagementAdvice

    Develop a culture of sensing talent and giving recognition and reward for it. Realize that hiring on the basis of friendship can cause loss to the company and, as I witnessed, loss to your own job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO