SYKES

www.sykes.com

SYKES Jobs & Careers


Show:  All Results Last 7 Days
23 days ago

Customer Service Agent – Customer Service (Call Center)

Sykes Enterprise Fort Smith, AR

We’ve all been there… you have a question or concern with your account or a transaction. You pick up the phone to dial that 1-800 customer service… Sykes Enterprise


28 days ago

Inbound Phone Bank Teller – Customer Service (Call Center)

Sykes Enterprise Amherst, NY

We’ve all been there… you have a question or concern with your account or a transaction. You pick up the phone to dial that 1-800 customer service… Sykes Enterprise


23 days ago

Bilingual Customer Service Representative (French Creole-English)

Sykes Enterprise Allentown, PA

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


23 days ago

Bilingual Customer Service Representative (Spanish-English)

Sykes Enterprise Lakeland, FL +5 locations

We’ve all been there… there is a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


30+ days ago

Healthcare Services Customer Service Representative

Sykes Enterprise Amherst, NY

Do you have healthcare experience? Have an empathetic personality? We’ve all been there… you have a question or concern with your health insurance… Sykes Enterprise


28 days ago

Inbound Sales / Customer Service

Sykes Enterprise Greenwood, SC

JOIN US FOR OUR ONSITE JOB FAIR WEDNESDAY, DECEMBER 17TH 9AM - 3PM Greenwood Mall 420D Highway 72 Bypass NW Greenwood, SC 29649 Or apply… Sykes Enterprise


4 days ago

Mgr Quality Monitoring Site Operations

Sykes Enterprise Fort Smith, AR

• Adheres to SYKES policies on ethics and integrity. • Evaluates and conducts interim and annual performance reviews for Quality Team… Sykes Enterprise


11 days ago

Sr Mgr OMD Site Operations

Sykes Enterprise Sumter, SC

GENERAL PURPOSE Responsible for Operations Management Desk teams across single mega sites (examples: Costa Rica, El Salvador, Philippines) or across… Sykes Enterprise


29 days ago

Mgr Account Operations

Sykes Enterprise Malvern, AR +2 locations

• Adherence to SYKES policies on ethics and integrity • Manage defined support services including planning, development, implementation and… Sykes Enterprise


20 days ago

Customer Service Training Manager

Sykes Enterprise Greenwood, SC +2 locations

• Adheres to SYKES policies on ethics and integrity. • Analyze the training curriculum and delivery, identify needs, and formulate appropriate… Sykes Enterprise


SYKES Reviews

397 Reviews
2.3
397 Reviews
Rating Trends

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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings
  • 2 people found this helpful  

    Not much room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than a year)

    Pros

    - Full time
    - Paid Training
    - I learned a lot about originating auto and personal loans.
    - Enjoyed building rapport with the members (callers)

    There really isn't a whole lot of Pros at this job and it really depends on what account you work for as well.

    Cons

    They don't like to give raises. I originated auto and personal loans for their client company and after two years of working there you'd expect to receive some sort of raise. It doesn't matter, you can be one of the better team members on the floor and know a lot about the Line of Business, but alas, that doesn't matter. What they care about is your attendance and call metrics. But really... what can you expect from a call center.

    Advice to ManagementAdvice

    Give raises based on the knowledge of the line of business and less on call metrics. Call metrics are there to make sure people are doing their job... but it shouldn't be the driving factor, especially if that person is doing much better than what is asked. Otherwise, your employees start to feel like they give and give and sooner or later they will start to not care anymore, because all their efforts are really in vain the end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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