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2 people found this helpful
I have been working at SYKES full-time (more than 8 years)Pros
Great job for Customer Service reps who are looking for experience in the industry as well as people who want to advance their career. Sykes does promote from within so you can learn as much as you can from the various training and opportunities offered.Cons
Once you reach management level, your job security if pretty much out the window. The company says they strive to promote from within etc. however, when people who have been with the company for a while reach a certain level and are seen as invaluable because of another company acquisition, they aren't considered important anymore regardless of how long they have been with the company.
So, if you do strive for management, know that once you get there, your time with Sykes is limited regardless of your performance because the "new" company will be considered the golden children until the next acquisition. Lay offs are the norm now for management. Who wants to work for a company like that? Not me, which is why I have my resume out.Advice to ManagementAdvice
Appreciate the people you have and stop making every new company you acquire and the people from that company the preferred ones. Treat everyone within the organization within respect and do a better job of communicating why all the lay offs happen.Doesn't RecommendPositive OutlookDisapproves of CEO