Tangoe

  www.tangoe.com
  www.tangoe.com

Tangoe Jobs & Careers


Show:  All Results Last 7 Days
30+ days ago

Portuguese AND Spanish Speaking Help Desk Specialist

Tangoe Inc. Columbus, OH +2 locations

We are searching for dynamic agents who are enthusiastic about providing phenomenal customer support for many types of clients and consider… Glassdoor


30+ days ago

Project Manager, Implementation

Tangoe Inc. Abingdon, England

The purpose of the role is Project Management and System Implementation of New Clients into Tangoes Fixed and Mobile systems globally. The… Glassdoor


12 days ago

Invoice Mapping Analyst

Tangoe Inc. Sydney

The Mapping Software Development team is looking for a Mapping Analyst who will primarily be responsible for analyzing electronic billing files and… Glassdoor


30+ days ago

MDM System Engineer

Tangoe Inc. Waltham, MA

• Subject Matter Expert (SME) for all aspects of Tangoes MDM Product and associated services • Provide MDM system maintenance and execute MDM… Glassdoor


30+ days ago

Inventory Analyst

Tangoe Inc. Parsippany, NJ

The Inventory Analyst will work to obtain, manage and maintain telecommunication information in order to build an inventory web-based application… Glassdoor


30+ days ago

Android Developer

Tangoe Inc. Orange, CT

About:Tangoe, Inc is looking for an innovative; face paced, versatile Android developer that is willing to help take our flagship product to the next… Glassdoor


30 days ago

Outside Sales Representative - REMOTE

Tangoe Inc. Orange, CT

Outside sales representatives are responsible for achieving assigned sales quotas and goals for customers located within a defined geographic… Glassdoor


30+ days ago

Portuguse AND Spanish Speaking Help Desk Specialist

Tangoe Inc. Austin, TX

We are searching for dynamic agents who are enthusiastic about providing phenomenal customer support for many types of clients and consider… Glassdoor


30+ days ago

Junior Systems Administrator

Tangoe Inc. Austin, TX

• Manage and resolve issues submitted via the service ticketing system • Support server and storage builds, troubleshooting, and maintenance… Glassdoor


26 days ago

Software Engineer

Tangoe Inc. Parsippany, NJ

Responsible for the design, development, testing, documentation and analysis of modules or features of new or upgraded software systems and products… Glassdoor


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Tangoe Reviews

66 Reviews
2.7
66 Reviews
Rating Trends

Recommend to a friend
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Tangoe President and CEO Al Subbloie
Al Subbloie
35 Ratings
  1. 1 person found this helpful  

    Money for Nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Agent in Austin, TX (US)
    Former Employee - Help Desk Agent in Austin, TX (US)

    I worked at Tangoe full-time (more than an year)

    Pros

    The best part about working at Tangoe is how quickly you can progress to doing the helpdesk role on auto-pilot if you have moderate intelligence. The starting pay is really good for how easy the work is. Health benefits are decent enough for the cost. You will probably make friends with many of your peers as the office environment allows for individual expression far more than similar places I have worked.

    Cons

    This will be as much a rant on call center culture as it is about Tangoe, but Tangoe was by far the worst perpetrator of this and I've worked at four call centers in my life. In training, Tangoe will tell you that advancement is a given if you put in the hard work. This is decisively false (for any call center that tells you this), as there is no benefit to them for removing someone who is really good on the phone from phone work. Seemed like the advancement train was easier to board if you went on smoke breaks with the supervisor or sat within arm's reach of him because he doesn't like to have to get up and walk around so proximity is more valuable to him than skill. Their attendance policy seems like it's illegal (take a bullet for your boss and have to miss work to get stitched up? Unexcused absence) and very recently they hired a floor supervisor whose role seemed to only plan "Fun Days" for the office, which ended up being like terrible alcohol-free theme parties. I'm just saying, it's a really good way to show your employees you care about them by paying someone from outside the company supervisor dollars to sit around and think of fun things to do on "Red White and Blue Day!" On top of that, Tangoe seems to think they need to constantly fix what wasn't broken until they tried to fix it and broke it so we're actually trying to fix it now. The policies are constantly changing, making what you knew a month ago irrelevant. Your scores and stats begin straight out of training, making the learning curve hurt you until almost a full year of employment.

    Advice to ManagementAdvice

    Hire people will college degrees to manage your employees, don't just promote somebody who excelled at the helpdesk role for a year or so. It's extremely easy to babysit corporate weasels via telephone console 8 hours a day. That doesn't mean excellence in virtual babysitting translates to excellence in management. I'd also highly consider expunging the entire Columbus, OH team from the company, or at the very least its leadership, which for some reason remained after Tangoe bought out a competitor. In my training and business experience, I've learned that you should flush the previous staff during a buyout and bring in your own people. Tangoe didn't do this, and as a result the Austin and Columbus offices operate on very different philosophies, to the degree that agents in one office automatically despise working with agents in another solely based on the clashing philosophies. Overall, it would have been great to see some intellectual reciprocation from management with some degree of regularity, but at Tangoe Austin that's probably a little bit too much to ask right now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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