The Mark Travel Corporation
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at The Mark Travel Corporation full-time (more than an year)Pros
1) Vendors bring free lunches.
2) Only way to get fired is to have attendance issues or be non-compliant.
3) Once you are in the company the application process for other positions could be easy depending on what you are transferring to.Cons
1) Big brother is watching - they watch everything you do from monitoring every call, to supervisors doing rounds around the desks, and regimenting your breaks.
2) Mistakes get far more attention than your achievements do.
3) Constant technical issues with the system causes angry calls and further frustrates attempts to resolve issues.
4) The message of wellness is really in the interest of keeping employees well enough to come to work. Mandatory overtime sometimes up to 8-10 hours over a 40 minimum hour a week schedule during peak season - requires health. Not having much of a personal life does not fit a model of wellness.
5) If you get promoted they will not tell you how much you will make until you accept the position.
6) Not allowed to take breaks or lunches with co-workers purposely. If it happens by accident great - if not, you can get reprimanded (your schedule belongs to the company).
7) Supervisors know little about your job - they don't know the policies and get frustrated when you ask them for help. They prefer for you to call Customer Support and they sometimes don't know.
8) Policies and product descriptions are not clear sometimes and instead of fixing it - people cast blame back on those who question for clarity.Advice to ManagementAdvice
Hire more people and treat them better so you can keep them.
Have people who like working weekends have set weekend shifts and have those who don't like it not work them. Give people consistent schedules so they can be happier - consistent schedules leads to being able to have a life outside of work. (Unless that is the point of not giving one - you want slaves not employees.)
Too much pressure is placed on the agents - this is why we see so many strokes, people fainting from high blood pressure, and bursting out in tears in the middle of the center.Doesn't RecommendNeutral OutlookDisapproves of CEO