Xcel Energy Jobs & Careers


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14 days ago

Full Time Call Center Representative

Xcel Energy Eau Claire, WI

Are you looking for a challenging, energizing and rewarding career with a stable employer in our community? Do you have strong communication and… Snagajob


Xcel Energy Reviews

123 Reviews
3.2
123 Reviews
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Xcel Energy Chairman, President & CEO Benjamin G.S. Fowke III
Benjamin G.S. Fowke III
53 Ratings
  1.  

    Call Center a Stepping Stone into the Company?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Contact Representative in Amarillo, TX (US)
    Current Employee - Customer Contact Representative in Amarillo, TX (US)

    I have been working at Xcel Energy full-time (more than an year)

    Pros

    Good Benefits
    Free Gym Membership
    Perks
    Cell Phone Discount
    Some on the spot incentives
    Pension Program
    6 weeks paid training
    Paid time off
    Sick Days
    Holidays off
    Lots of employee programs
    Tuition Reimbursement Program
    Interships
    Overtime with incentives

    Cons

    No time off the phone
    On Call
    Constant Schedule Change
    Ranking System
    Terrible time keeping System
    Little room for advancement due to high employee turn over
    (most people have been there for 5 months or 20 years)
    Low pay ($10.50hr)
    Lots of policy for 8 different States
    No time on the job to review policy and stay up to date
    Great place to work if you really want to realize how stupid and arrogant people from Colorado can be (some very nice people as well)
    Also if you love getting torn apart by a drunk redneck on the phone once a week for absolutely no reason this is the place!

    Advice to ManagementAdvice

    Pay your employees atleast $15-$17.00hr and employee turn over will drop by 70% in the first year. The job is crueling and humiliating at times, and only making 10.50 hr does not make it worth it. For $15.00-$17.00 hr I would take outage and escalated calls all day, and not even consider being late. Give people what their worth and they will give you their career's.

    Recommends
    Neutral Outlook
    No opinion of CEO

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