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Airbnb Interviews

Updated 17 Jan 2015
Updated 17 Jan 2015

Interview Experience

Interview Experience

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  1. 2 people found this helpful  

    Customer Experience Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Airbnb in January 2015.

    Interview Details

    I applied online by employee referral. The process took 2+ months.
    I was really excited, even if the feedback received from current employees and previous unsuccessful candidates made me a little bit doubtful about the unconventional Company Culture.

    The first step was an online test called “Hireart” which consisted of four written questions and three videos, that I had to record. This took a few hours, though it says it should only take 40 min.
    After 2 months I received the invitation for the next step, this was an informal meeting, they called it " Hiring meetup" in which you meet other applicants. Location: Shelbourne Park,it is a greyhound racing stadium (they pretend to be cool). Even if the hiring meeting was indoor, we were literally freezing. It's was uncomfortable.
    There were about 25 or so other candidates and about 8 current Airbnb employees.
    After a short introduction of ourselves and our travelling experience (some of them swam with the sharks, climbed the Everest, explored the Amazonia.... seriously?) , then we were divided in four groups and had to start the role play process.
    Next step: language test: written test in your mother tongue, three questions, very easy.
    The last step was a 121 interview with team leaders and members of the team . In my case the interviewer was a CS Agent ( 8 months in the company... like a New starter) .15 minutes in which we had to talk again about ourselves, travelling experience, my biggest failure, so nothing at all about customer service or other professional skills. It was really funny…or ridiculous.
    The day after I received the standard feedback “Unfortunately, after carefully considering your background, qualifications, and our conversations, the hiring team doesn’t feel that you are a fit for this role. They all had great things to say about you, but feel there are other candidates who had more of the experience necessary for this particular position."

    They don't call the work environment with usual words: they said " we are a Community" instead team or company (maybe they forget that Airbnb is a Miltinational Company, they make every day a lot of money and actually they don't work for a charity Company) , they talk about free snack and food instead "Benefits" , they were excited about their Happy-Hour after work.... Seriously, it was worrying. It's like a cult not a job.

    Average age of candidates: 27y , most of them without work experience, but full of energy and zest. Perfect to work on.

    Personally: In more than 5+ years experience in Customer Service industry, this is definitely the worse experience ever had, a disgraceful waste of time and energy.

    Interview Questions
    • Tell me something extraordinary you did in the past month?
      What don't you like about airbnb?
      When was the last time you helped someone?
       
      View Answer
    No Offer
    Negative Experience
    Easy Interview

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Additional Info

Unlock Profile
Website www.airbnb.com
Headquarters San Francisco, CA
Size 1000 to 5000 Employees
Founded 2008
Type Company - Private
Industry Information Technology
Revenue ₹10 to ₹50 million (INR) per year
Competitors Unknown

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone.

Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to... More

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