At Commerce, we understand that diversity encompasses the entire human experience - age, cultural background, personality, ability, life experience and many other dimensions. Diversity is about the wide spectrum of perspectives that each individual brings to the table in the workplace and in everyday life as a result of their experiences.
We view ourselves as a super-community bank which means that while we have the products and technology to compete with larger national financial institutions, we deliver our services to our customers with a high personal touch normally associated with smaller, community banks. Our customer promise is that we will ask, listen and solve to meet each customer's diverse needs.
As we look to the future, Commerce Bank is dedicated to identifying, developing and implementing business strategies that support new and emerging customer bases and growth opportunities.
Our Core Values
- We have a long term View.
- We collaborate as One team.
- We act with Integrity.
- We are Customer focused.
- We strive for Excellence.
Our commitment to inclusion and diversity is one of the ways in which we live our values.
Commerce Bank traces its roots back to 1865 when Francis Reid Long came to Kansas City with $10,000 capital and started a bank, the Kansas City Savings Association. By 1890, the bank, then named the National Bank of Commerce, was the largest bank west of Chicago.
Commerce Bank has always been an innovator. In 1928, the Company began the first 24-hour transit department in the country. This helped speed up the transit of checks between banks. The 1960s saw the introduction of the first full-scale International Department and, in 1984, Special Connections, the first card in the market to have the combined features of a credit card and ATM card, was introduced.
Excellence has been recognized by the industry. Commerce Bancshares was ranked fourth in the $5 billion to $50 billion asset category on Bank Director magazine’s 2012 Bank Performance Scorecard. For the fourth consecutive year, Commerce Bank is among the top ten on Forbes’ list of America’s Best Banks, ranking ninth on the list from Forbes. Commerce Bank is one of the 17 new members included on the 2011 KBW Bank Honor Roll of banking institutions that achieved positive earnings per share growth over the last decade, regardless of the economic environment. Commerce Bank is number six on ABA Banking Journal magazine’s list of Top Performing Big Banks with total assets of $10 billion or more.
Since it was founded more than 145 years ago, Commerce Bank has continually expanded its long-standing investment in its people, technology, product offerings and service channels to bring the utmost value and convenience to its customers, thus improving the bank's ability to serve the evolving financial needs of its customers. This strategy, coupled with the bank's community involvement, has given Commerce Bank a leadership position, enabling the company to create value and generate corporate growth over time. Since its inception, Commerce has evolved and grown considerably in the banking industry.
Commerce Bank's O'Fallon, Missouri Banking Center is the first bank branch in the state to receive LEED certification by the U.S. Green Building Council.
The Company’s customer promise, We ask, listen and solve is not just its brand, but also its corporate focus. With this platform, Commerce is continually building its long-term franchise while paying strict attention to asset quality and expense management. Commerce provides a full range of financial products to consumer and commercial customers including: lending, payment processing, trust, brokerage and capital markets services. Serving its customers from 374 locations in Missouri, Kansas, Illinois, Oklahoma and Colorado and commercial offices in Cincinnati, Nashville, and Dallas, Commerce uses a variety of delivery platforms including an expansive ATM network, full-featured online banking, and a central contact center.
Commerce Bank will be the preferred provider of targeted financial service in our communities based on strong customer relationships. We will strengthen these relationships by providing the right solutions that combine our technology, expertise and financial strength. Our goal is to create customer loyalty, shareholder value and employee satisfaction.
Be Accessible, Offer Solutions, Build Relationships.
At Commerce, we are committed to being an employer of choice in the communities we serve. We recognize that our workplace diversity makes us a stronger company. We value, embrace and leverage the variety of perspectives that our individual differences in - experience, thought, culture, ethnicity, gender, sexual orientation, age, veteran status, religion and ability, among others - provide in strengthening the Commerce culture.
Fostering an inclusive and diverse workforce supports the engagement, innovation and productivity that allow us to better serve the needs of our customers and communities, now and in the future.
"At Commerce, emphasizing our commitment to inclusion and diversity as a core component of our business strategy is one way in which we live our values. Because of this commitment, we are able to attract and retain top talent while more closely reflecting the markets we serve. It allows us to build long term, valuable relationships with both customers and suppliers, which drive efficiency and growth. Ultimately, we recognize that it places us in a stronger position for ongoing success as the demographics of our marketplace and world continue to change."
- David Kemper, Chairman & CEO
"Commerce believes that our people are our most valuable, sustainable resource and our greatest competitive advantage. As such, our commitment to fostering an inclusive culture where employees are valued for their diverse talents and perspectives is vital to the engagement, innovation and productivity that position us to anticipate and proactively adapt to our customers' changing needs. By honoring this commitment in how we work together and how we do business, we enable employees to reach their full potential, and in doing so maximize shareholder value."
- Sara Foster, Chief Human Resources Officer
Employee Engagement and Education - At Commerce, we strive to create a work environment where our employees are engaged, enabled and energized to support our key results. We identify opportunities to support an inclusive culture and help our employees to build their capacity and competency around inclusion and diversity.
Recruiting and Representation - Commerce continues to create and utilize intentional, sustainable strategies to ensure meaningful representation of diverse talent in candidate/applicant pools, such as partnering with diverse organizations and targeted schools.
Talent Development and Retention - We are focused on providing every employee the opportunity to achieve personal and professional success and contribute to the company through coaching and mentoring as well as internal and external leadership development programs.
Commerce Bank Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Commerce Bank full-time (more than 8 years)Pros
Commerce is a very stable bank to work for. Upper management is very friendly and not too intimidating. Co-workers were like family and I miss them dearly. I was paid well for the type of work and quantity of work done. There are certainly worse places to work, and not everyone there experiences the same treatment. Good departments exist. I just wasn't in one of them.Cons
Commerce is terrible about promoting from within and/or certain departments. Middle management is clique-ish. If you are not a part of the club, you're nobody. One department is very clearly "reverse sexist" as they would not restore a male employee to his former position when there was reorganization. -Not me. He left that area. I was never promoted and only two people in my department were in the 10 years I was there. Mistakes made years in the past are never forgiven despite current good reviews. Finally, they are INCREDIBLY stingy on raises. Employees with "Excellent" reviews do not even break 1.5%. I left for that reason and in my new job I have already been given two raises in the last 18 months. The total of the raises would have been equivalent to about 4 years review cycles for an "Average to Excellent" employee.Advice to ManagementAdvice
Stop wasting money on lavish sales meetings and parties. Instead, reward your employees with those funds. Secondly, learn to forgive. Every compliment should not come with "...but..." in it. I'm permanently scarred from that abuse. My present employer had nothing but compliments and I kept waiting for the "but" that never came. Lastly, don't judge an entire department negatively based on one or two bad eggs.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took a week – interviewed at Commerce Bank.Interview Details
I applied online and received phone call to schedule interview a few days later. I got really nervous and choked and did not make it to second round of interviews so I can not say how that goes. The HR rep was nice, but late meeting with me and was also writing down responses to questions which was distracting and impersonal.Interview Questions
No OfferNeutral ExperienceAverage Interview
- Questions included: What motivates you? Why Commerce? What other areas are you interested in? Answer Question
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Commerce Bank is a Missouri-based company with a super-community approach to doing business. We currently operate in more than 360 locations with banking centers in Missouri, Kansas, Illinois, Oklahoma and Colorado along with a number of regional sales outlets. We offer an array of sophisticated financial products and services delivered with high-quality, personal customer...
Mission: We also believe in conducting business with the highest standards of governance and ethics. We provide products and services that meet the rising expectations of our...