Convergys Reviews

2.7
1,700 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
413 Ratings
  • Microsoft Process is excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalation Engineer in Pune
    Former Employee - Escalation Engineer in Pune

    I worked at Convergys full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    very good learning while you work hard which is good to gain real time experience.

    Cons

    None as most of the things are supported to my carrier and this company is life changer for me.

    Advice to Management

    Don't under estimate by guessing the talent while they are in training. All it is to give a chance to everyone at least once to prove.

Convergys Interviews

Updated 10 Apr 2015

Interview Experience

Interview Experience

64%
24%
11%

Getting an Interview

Getting an Interview

57%
14%
11%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (1)  

    Technical Support Agent Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Convergys.

    Interview

    There were 6 rounds of interviews and all are very simple. The key to crack the interview is to be confident and have good communication skills. The interviewers were very friendly, which automatically boosts your morale while giving the interview.

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue ₹100 to ₹500 billion (INR) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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