PSCU

  www.pscu.com
  www.pscu.com

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PSCU – Why Work For Us?

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PSCU is a bold and innovative leader in the financial services industry with a proud 35-year history of serving credit unions all across the U.S.  We are known as a Credit Union Service Organization, or CUSO.  PSCU is structured as a cooperative business, which means we are collectively owned by nearly 700 credit unions, which we call Member-Owners.  We employ over 1600 people across four locations in Florida, Arizona and Michigan.  In April 2012, we were voted one of the Top 75 Places to Work in the Tampa Bay area.

Credit unions that belong to our cooperative enjoy affordable access to the highest quality financial services, like debit, credit and prepaid card programs and Internet banking services, to name just a few.

The PSCU brand is well known in the credit union industry and synonymous with superior service.  We are the leading CUSO in the nation and offer virtually every product or service that a credit union needs to succeed and grow.  PSCU ensures the health and welfare of its Member-Owner credit unions by combining a service-first philosophy with a tireless commitment to innovation.

PSCU provides and supports many of the types of products and services that credit unions need to operate their business as a financial institution.

  • Credit, debit/ATM and prepaid card programs
  • Internet-based programs such as Internet banking, mobile banking and bill payment
  • Risk and fraud management
  • Strategic consulting services
  • 24/7/365 call center support

In the course of serving its credit unions, PSCU employees collectively execute the responsibilities of literally hundreds of jobs – from programmers, business analysts and product developers, to graphics designers, call center representatives and project managers.  PSCU offers boundless career possibilities across dozens of professional disciplines.

Everything we do, we do for the benefit and prosperity of our credit unions and their members.  PSCU employees understand that for PSCU to succeed, we must guarantee the success of the credit unions that collectively own us.

The promise of the PSCU brand is simple and straightforward:

We promise to be a bold innovative payments leader that empowers our credit unions to compete and prosper.

We are a team that pulls together for our credit unions . . . and for each other.  When it came time to define our company values, all employees had a voice and a vote in choosing what we stand for and believe in.  These are our roots:

  • Innovation– The relentless pursuit of better ways
  • Trust– Character and competence
  • Excellence– Exceeding expectations in every interaction
  • Passion – Boundless enthusiasm to be THE best
  • Leadership– Keeping the promises you make to others, and to yourself

Our company has a rich tradition of service excellence and the reputation as THE leading CUSO in the nation.  We are proud advocates for credit unions everywhere.  We take our leadership role seriously and passionately believe in the power of collaboration and innovation as the greatest enablers for the continuing success of our credit unions.

Many folks take jobs with employers who claim to provide a work environment that revolves around the employee and his or her future only to discover that expectations fall well short of reality.  The PSCU workplace is uniquely employee-centric and well-appointed for success.  We invest heavily in employee training and professional career development.

Here are just a few highlights of the PSCU experience:

  • Comprehensive benefits programs
  • Impeccably maintained facilities
  • Career development programs
  • Service recognition awards
  • Company golf league
  • Wellness programs allow employees to earn points to reduce medical premiums
  • Wellness center and instructor-led fitness classes
  • Discounts on local attractions and services
  • Opportunities to participate in community outreach efforts

There are many reasons to engage with PSCU for a career experience.  But maybe the most telling reason to work here is reflected in the extraordinary tenure of many of our current staff members - among PSCU’s 1600+ employee, nearly 700 staff members have over 5 years of service with the company; 340 have 10 or more years; and 130 have 15 or more years!

PSCU recognizes that employee benefits programs play a vital role in helping ensure the health and financial security of employees and their dependents. We offer a flexible comprehensive benefits package designed to meet our employees' individual needs.

Look over our benefits and work environment advantages below, then view the job postings page to review our current openings and find out how to apply for a job at PSCU.

  • Medical
  • Dental & Vision
  • Basic & Optional Life Insurance
  • Disabilty
  • 401K
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Legal Plan
  • Pet Insurance
  • Adoption Assistance Plan
  • College Bound
  • Employee Assistance Plan (EAP)
  • Paid Time Off
  • WebPayService
  • Health Matters Wellness program that allows employees to earn points to reduce medical premiums

 

PSCU's offices are located in Florida, Arizona, and Michigan.

Corporate Headquarters
560 Carillon Parkway
St. Petersburg, FL 33716

Western Service Center
19825 North 7th Street
Phoenix, AZ 85024-1687

Northern Service Center
3252 University Drive
Suite 130
Auburn Hills, MI 48326

Northern Service Center
16333 Trenton Road
11th Floor
Southgate, MI 48195

 

PSCU Photos

PSCU Financial Services - AZ Location
PSCU Financial Services Lobby
PSCU Financial Services - AZ Location

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PSCU Reviews

115 Reviews
2.9
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PSCU Michael J. Kelly
Michael J. Kelly
70 Ratings
  1.  

    Amazing experience and amazing coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Representative in Phoenix, AZ (US)
    Current Employee - Member Services Representative in Phoenix, AZ (US)

    I have been working at PSCU full-time (less than an year)

    Pros

    First of all, the training is amazing. It's five weeks with an amazing, engaging trainer that will literally teach you everything you need to know. You will be fully prepared before hitting the floor. You'll have supervisors, floor walkers, mentors all just to help you and answer any questions! Secondly, the benefits are great. After 30 days of your hire date your eligible for insurance benefits and the cost is amazing. I'm mostly satisfied with the staff here. The supervisors really do care about your success. You have so much support it makes this job easy. This is the first job I've had that I actually look forward to going to. Everyone here has such positive energy, the trainers are great, the supervisors and mentors are very genuine and caring. If you're looking for an amazing job THIS IS IT.

    Cons

    The only con I can think of is how loud some reps can be on the phone. Honestly, some reps are extremely inconsiderate of other people. However, you have the ability to move desks and 99% of the time management will discretely speak with these representatives to handle the issue.

    Advice to ManagementAdvice

    Continue to hire amazing people to run this place. I've had terrible experiences in call centers and this one is such a positive environment with a ton of supportive staff members. I really look forward to coming to work everyday because of you all.

    Recommends
    Positive Outlook
    Approves of CEO

PSCU Interviews

Updated 22 Jun 2014
Updated 22 Jun 2014

Interview Experience

Interview Experience

68%
25%
6%

Getting an Interview

Getting an Interview

63%
17%
9%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Southgate, MI (US)
    Anonymous Interview Candidate in Southgate, MI (US)
    Application Details

    I applied in-person. The process took 2 daysinterviewed at PSCU in February 2014.

    Interview Details

    Open House only 1 interview, the process is very simple management most of them are not educated and where promoted into their roles. And the Training once your are hired has 5 test that you have to pass and they are so easy a 5th grader can pass it.

    Interview Questions
    • How would you handle an Irate customer?   View Answer
    Accepted Offer
    Neutral Experience
    Easy Interview

PSCU Awards and Accolades

Something missing? Add an award
Top 75 Workplace of the Year, Tampa Bay Times, 2012
2012 Biz Tech Innovation Award Finalist, Tampa Bay Business Journal, 2012

Additional Info

Website www.pscu.com
Headquarters Saint Petersburg, FL
Size 1000 to 5000 Employees
Founded 1981
Type Company - Private
Industry Finance
Revenue ₹10 to ₹50 billion (INR) per year

Credit unions turn to PSCU to provide key services. One of the nation's largest credit union service organizations, PSCU (short for Payment Systems for Credit Unions) provides credit, debit, ATM, and prepaid card servicing, as well as electronic banking, bill payment, risk management, specialized marketing, and contact center services to credit unions across the US. PSCU serves more than 1,500 institutions nationwide, which combined represent more than 14 million cardholder accounts and one million online bill payment subscribers. PSCU is a not-for-profit cooperative owned... More

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