Press Ganey – Why Work For Us?

Press Ganey Associates was co-founded by two Notre Dame Professors, Dr. Irwin Press and Dr. Rod Ganey in 1985. Dr. Press, a professor of medical anthropology, took a unique interest in understanding the patient experience and became an expert within the field. Recognizing the need to systematically and scientifically measure patient satisfaction, Dr. Press joined forces with Dr. Rod Ganey, an expert in statistics. The two developed a survey and together, they founded Press Ganey.
 
While remaining faithful to our founders’ mission, we are again transforming health care as we redefine the patient experience and forge the path to allow the voice of every patient to be heard. Our team is constantly innovating and collaborating to ensure we push the boundaries of our industry to the next level. The majority of these innovative team members work at one of our five offices, located in Baltimore, Boston, Charlotte, Chicago, and South Bend; however, we do employ offsite associates for specific positions. We invite you to learn more about our  executive team.
 
To further advance the science of improving patient care, Press Ganey established the  Institute for Innovation, an independent, nonprofit research collaborative. The Institute brings together prominent health care leaders from across the industry to identify aspects of patient care that would benefit from improvement and to develop solutions that will positively affect experiences and outcomes.

Press Ganey has grown and evolved significantly over the past few years. But what hasn’t changed is the fact that this company has always had a strong mission to help clients improve the care they provide to patients. People work here because they are motivated by doing meaningful work.

In 2013, with the help of our associates, we revisited our mission, vision, and values, and adapted it to better reflect who we are now, as well as who we will be in the future. Formalizing our new mission, vision and values builds on our company’s strong foundation, acknowledges our associates’ contributions to our success, and provides strategies for future growth. Additionally, in 2014, we began piloting a corporate mentoring program, with the goal to implement a full-scale program in 2015.

Through our service and performance programs, we recognize the commitment our associates bring to work every day. Our core values reflect the shared values that influence everything our organization does:

  • We listen. We learn. We lead.
  • We care about each other and foster collaboration.
  • We commit to excellent service and are passionate about our work.
  • We act with integrity and hold ourselves accountable.
  • We communicate with transparency.
  • We are innovative thinkers.

Our team members also enjoy collaborating outside of the office and having some fun! Here are a few of the opportunities Press Ganey provides to connect with colleagues and give back to the community:

  • Annual community service day
  • Charity runs/walks
  • Summer picnics
  • Office celebrations and happy hours
  • Sporting events
  • Team retreats and dinners


We work hard to provide a comprehensive suite of benefits to offer quality, affordable options for all associates.

  • Our health insurance provides medical, prescription drug, vision and dental coverage.
  • Paid leave includes vacations, sick leave and personal days.
  • Flexible spending accounts enable associates to use pre-tax dollars for non-reimbursable medical and dependent care expenses.
  • Life and disability insurance (short-term and long-term) is paid by Press Ganey.
  • Profit sharing and 401(k) programs (with employer matching) allow associates to build financial security.
  • Tuition assistance gives associates the opportunity to continue their education and improve their skills and knowledge.
  • Employee assistance, including counseling and other resources, supports associates and their families and helps them maintain a healthy work/life balance.
  • We continue to expand our corporate wellness program to promote a healthy culture. Press Ganey offers incentives for taking a well-being assessment and biometric screening, for seeking preventive care, and completing a lifestyle program, such as a tobacco cessation program.

At Press Ganey, we have a longstanding tradition of measuring our associates' satisfaction and engagement and using insights from the survey to continually improve our organization. We are proud to share the outstanding results of our 2014 Associate Partnership Survey!

Overall, we reached an all-time high participation of 96%, and even more noteworthy, we saw our engagement/satisfaction rates improve across all functional areas and within each category from 2013 to 2014. For example, we received “off the charts” ratings for meaningful work, quality products and services, collaboration with colleagues and relationships with direct managers. Also, we received more than 2,400 written comments, and our CEO, Pat Ryan, personally read every one.

Our associates continue to provide honest and constructive feedback and leadership continues to act on that feedback; a winning combination for making Press Ganey a great place to work!

Press Ganey is changing the dialogue in the health care industry to help organizations achieve patient-centered care by focusing on reducing suffering to drive greater engagement and better outcomes. As we continue to innovate, we are building actionable services to address patient suffering and ultimately deliver a better patient experience. Clients, including leadership, managers and clinicians, embrace this mission as it resonates with them as their driving reason for being in health care.

We invite you to review our Thought Leadership articles and white papers to gain a better understanding of how we are partnering with health care organizations to transform the patient experience

Press Ganey Reviews

3.6
112 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
86 Ratings
  • Featured Review

    I support the Press Ganey frontline associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very entrepreneurial company
    Senior leadership is very bright, engaged with clients, and understands this industry
    Client-focused organization
    Great pay and benefits
    A lot of reinvestment back into the business to improve client value realization

    Cons

    We work very hard (long hours and occassional weekends)

    Advice to Management

    Keep up the great work!

Press Ganey Interviews

Interview Experience

Interview Experience

27%
38%
33%

Getting an Interview

Getting an Interview

65%
13%
9%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at Press Ganey.

    Interview

    I was contacted 2-3 weeks after applying to set up a phone interview. The phone interview was with a young HR rep who was nice enough but clearly just reading off a list of basic questions and typing my answers. Not a lot of interaction. The phone interview lasted about 20 minutes, and the HR rep said she would be sending the info to management who would then make decisions about candidates to invite to in-person interviews. She said that she would be in contact within a week to notify me whether or not I would advance to the next round. After two weeks of not hearing anything, I reached out to her to ask whether the position had been filled or if she had any updates, but it has been a week and I have still not heard back.

    The experience has been very unprofessional.

    Interview Questions

    • Phone interview questions were pretty standard. Mostly about experience dealing with clients.   Answer Question

Press Ganey Awards and Accolades

Something missing? Add an award
150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2015
Telly Award : The Voices of Health Care (Documentary and Corporate Image), The Tellys, 2014
Recent Updates
  • Press Ganey update
    30+ days ago

    Press Ganey was named among "150 Great Places to Work in Healthcare" by Becker's Hospital Review! http://glassdoor.com/slink.htm?key=vIfVm

    Press Ganey Named one of the 150 Great Places to Work in Healthcare by Becker's Hospital Review

    Boston, Massachusetts, March 16, 2015 - Press Ganey announced today that it has been named by Becker's Hospital Review as one of the "150 Great Places to Work in Healthcare." The award recognizes organizations that display exceptional cultures committed to fulfilling their mission while nurturing professional development and a sense of unity.

  • Press Ganey update
    30+ days ago

    Press Ganey is seeking highly-driven, experienced professionals who are passionate about making a meaningful impact on health care. Our consulting professionals are committed to delivering excellent client service, designing innovative solutions and collaborating with clients to ensure sustainable improvement. If you have a track record of driving sustainable and transformative change within health care organizations and a passion for improving the patient experience, please contact Kathy Doherty at [email protected]

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Additional Info

Website www.pressganey.com
Headquarters South Bend, IN
Size 1000 to 5000 Employees
Founded 1985
Type Company - Private
Industry Health Care
Revenue ₹1 to ₹5 billion (INR) per year

Press Ganey has offices in Baltimore, Boston, Charlotte, Chicago and South Bend, Indiana.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a... More

Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the... More

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