For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs and successful careers for the thousands of employees located all around the globe. As one of the premier customer contact management companies in the world, SYKES offers job opportunities at every level, in a variety of interesting areas, and with a competitive compensation and benefits package. The possibility of an exciting career and a bright future at SYKES is ahead of you. Come grow with us!
You may have never heard of SYKES but chances are that you have already spoken to us several times and just did not realize it. We represent Fortune 500 companies and we are THEIR CUSTOMER SERVICE. We do not answer the phone as SYKES but as the Client.
Whether you are just looking for a paycheck or looking to start your career we have opportunities. With just a High School degree or G.E.D. you can learn the skills and with experience and the right performance you could be running one of our call centers in the future. We strongly believe in promoting our employees and career advancement is one of our top priorities. However, we also have so many other benefits, so if a big promotion is not what you are looking for check out some of our other great benefits.
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- Supplemental life insurance for dependents
- 401K with company match
- Paid vacations
- Paid time off
- Tuition reimbursement program
- Special incentives for performance
- 4 Extra days off per year for good attendance
- Drug free work place
- Office environment
- Ongoing product and leadership training
Sykes is an Equal Opportunity Employer
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.
Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.
Our core values
All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity.
What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. SYKES' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and PRIDE in performance.
It is important that every SYKES employee embraces PRIDE in Performance and applies its principles:
P - Professional in everything we do
R - Respectful of the diversity, culture and ideas of others
I - Integrity is the core of our character
D - Dependable to others
E - Excellence is your work's autograph
SYKES is in the business of serving our clients' customers with excellence…what better way to do that than with PRIDE.
The SYKES Science of Service®
To help our clients become more profitable in their existing customer relationships, we've adopted a scientific methodology into our own service model.
We are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back.
It’s Life. Improved.
Below is a sampling of a few of the social programs SYKES participates in around the world:
SYKES is proud to have devoted the last 30 years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees and communities alike.
Empowering People. Promoting Environmental Responsibility.
SYKES knows the power of a single person. That’s why we equip and empower our people to serve others one call at a time. We approach our environmental responsibility in much the same way. By enabling our 30,000+ employees around the world to act in an environmental-friendly way, – through recycling programs, energy conservation measures and employee environmental awareness programs – we are contributing to environmental preservation one person at a time.
SYKES CARES is the philanthropy program of SYKES in the Philippines. Primarily established as an education advocacy arm, SYKES CARES has launched programs geared towards increasing access to education by providing educational facilities and equipment to underprivileged communities. SYKES CARES also promotes literacy and, to date, rolls out relevant and sustainable education-based projects on an annual basis.
The annual event held in Tampa, Our Heroes Luncheon honors our everyday heroes — the ones that help us, protect us, serve us, and save us, each and every day.
SYKES proudly supports the mission of the American Diabetes Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes.
Sembrando Esperanza is an initiative of SYKES Costa Rica. This program is supported by more than 400 volunteers who participate in activities designed to improve the conditions of one-teacher schools that do not receive financial support.
SYKES is proud to support America's Second Harvest -- the nation's largest charitable hunger-relief organization: A network of more than 200 member food banks and food-rescue organization, serving all 50 states, the District of Columbia, and Puerto Rico.
SYKES has partnered with the American Heart Association to fight America's No. 1 and No. 3 killers — heart disease and stroke. By committing to live healthier lives and raising funds to support the American Heart Association, SYKES is walking their way to a healthier tomorrow.
SYKES U.S. offices recognize U.S. Domestic Violence Awareness Month in October. By bringing manager awareness programs and general information to all employees, SYKES U.S. offices are working to help bring an end to the sad and devastating affects of domestic violence. .
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at SYKES full-time (more than 3 years)Pros
Great holidays off & good managementCons
Typical large corporation problems, management changes often but overall- solid good company to stay a long time.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 4 days – interviewed at SYKES in December 2014.Interview Details
I initially applied online for Sykes at about 11 am. By 5pm I was called to set up an interview.
The first interview is what is called an Optimized interview. In this interview you are directed to sign into a website. This website is a chat room with an adobe slideshow. Upon entering the chat room, you are directed to call a number. You enter the conference number and press #. Then you enter the rooms password, and press # again. Once you enter the call, you are directed to mute your phone.
When your interview time rolls around, there are several other people in the conference call and chat room.
The interviewer will then go over the basics of compensation, time requirements, and what is expected. During this process, you get several pop ups asking whether you do or do not accept what is offered. You are then directed to hang up.
After that, the interviewer will then place you in a breakaway room. While you are in this room, you are on your own. On your screen will be a few different questions. You are given about 20 minutes to type out answers to the questions. When you are finished, and the 20 minutes are up, you will then be put back into the main chat room, and directed to call the same number, with a different conference number and password.
After everyone has reconnected, the interviewer will go down the list of names and have you each read off your answer to one of the questions. When the interviewer has heard from everyone left in the chat room they will then go into another breakaway room. On your screen where you had typed your answers will be information on scheduling another interview if you made it that far.
If you did this interview on site, you will quickly be pulled to the front desk and scheduled for an interview the same day if possible. You don't even get the chance to read whats on your screen and let it sink in. If you are off site, they offer an interview a few days later.
This is where the face to face interview comes into play. Myself, I was interviewed by 2 of the managers. One sat off to the side while the other asked questions.
Some of the questions that I remember are:
Why do you want to work for Sykes?
Is there anything else that was not on your resume that you would like to tell us about? (Job wise, extra qualifications)
Do you have a cell phone? Try to sell it to me.
What is necessary to be a good Salesperson?
Give me an example of a time where you excelled in a purely performance based environment.
There were about 15 other questions to their interview. They went through this part of the interview rather quickly, cutting me off mid sentence in some parts.
If you get the 'We'll call you back in 2-3 days' it is quite likely you will get a call or an email saying something similar to this:
"I would like to take this opportunity to thank you for taking the time recently to speak with us regarding our need for a Customer Service Representative with Upsell Support. We enjoyed speaking with you and appreciated your patience throughout our search process.
While we were very impressed with your qualifications, we are focusing now on candidates who have the skills we believe more closely match what we are looking for in the position.
SYKES will be glad to keep your resume on file should we become aware of any other appropriate positions in the near future we will contact you. I would also encourage you to visit our website as new positions become available.
Thank you again for your interest and good luck in all your future endeavors!
If you did get the position, congratulations! I'm sure the second manager will take your ID, get your information filled out, and have you sign your paperwork. They hire you straight out of your 2nd interview.Interview Questions
No OfferPositive ExperienceDifficult Interview
- Give me an example of a time where you excelled in a purely performance based environment. Answer Question