Triage Consulting Group
Triage is one of the nation’s leading hospital revenue review consultancies, with offices in San Francisco and Atlanta. We are a dedicated and energetic team of over 500 talented and highly-educated professionals who work with hospitals across the United States.
Since our inception, Triage has identified and recovered over $2.6 billion in lost revenue for some 600 hospital clients. We offer sophisticated and comprehensive payment review and recovery services that go beyond the capabilities of most firms. In parallel with recovering revenue, Triage offers risk minimization training and consulting tailored to our clients’ requests. You can learn more about our clients and their experiences in partnering with Triage at the Client Section on Triage’s website.
Triage Consulting Group has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. In addition, Triage has been recognized as a "Best Small & Medium Company to Work For" by Glassdoor and was named a "Best Small & Medium Companies to Work for in America" by the Great Place to Work Institute for seven consecutive years.
Triage’s success flows from our unwavering commitment to quality, client service, and contributing to the well-being of our colleagues, clients, and community. We conduct all of our business activities by adhering to our five guiding principles:
- Client Service: Provide premium client service by meeting and exceeding client needs.
- Relationships: Build strong relationships with clients, colleagues, and the community.
- Knowledge: Develop and share our knowledge through continuous learning, discovery, diligence, and reasoned risk-taking.
- Balance: Value balance between personal life and professional time.
- Fun: Create a fun, positive, and professional work environment.
Triage seeks bright, motivated individuals with a passion to learn and to make an impact in the community and the healthcare industry. Career potential at Triage is unlimited, as we place strong emphasis on promotion from within. Numerous Associates have enjoyed this rewarding career path. So can you.
A Day in the Life
As a Triage Associate, your work day will involve a myriad of activities. Responsibilities include identifying underpayments and uncovering the source of the lost revenue. You will work directly with insurance carriers to recover payments for hospitals, through both phone and written correspondence. As underpayment issues and trends are analyzed, you will help generate reports that quantify our findings and present tangible recommendations to the client.
Associates rotate projects every four months during their first year, allowing for a variety of challenges and experiences. Several of our Comprehensive Payment Review projects are run on the client site. Working out of town on a project is an exciting opportunity to travel and experience new cities. On average, Associates travel about 25% of the time. We are onsite at the client location Monday through Thursday, with teams typically returning to the Triage office on Fridays.
Compensation and Benefits
- Competitive salary and bonus plan
- Signing bonus
- 4 weeks of Paid Time Off (PTO) and 9 paid holidays
- Paid Sabbatical program
- Volunteer Time Off (VTO)
- Comprehensive health benefits (medical, dental, vision, disability)
- 401(k) match
- Family Friendly Work program
- Travel benefits and perks (meal per diems, weekend flights, AAA membership, etc.)
- Quarterly project team events
Visit the Careers Section on Triage’s website to learn more about the exciting career opportunities that await you.
At Triage, employees are our most valued asset. Our extensive training program and endless leadership opportunities directly reflect how much we value our employees’ career development.
For the last two years, Vault.com has ranked Triage’s training program in the Top Five nationwide. Our training program is tailored to meet the needs of individuals at every level of the organization, and it is frequently updated based on company-wide focus areas, critical feedback from the participants, and areas of development requested through employee evaluations. Triage’s training program includes the following:
- New Hire Orientation
- 15 Associate Training Modules (100+ hours)
- Mentor Program
- Executive Leadership training
- Extensive on-site training
- Ongoing healthcare industry training
Visit the Training Section on Triage’s website for more information regarding our Training program.
Career Path: Triage’s successful training methods promote an accelerated career path. Employees are eligible to manage projects and lead a team before their second anniversary. The promotion track at Triage does not end there; qualified Senior Associates are eligible for promotion to Manager after 5 years with the company.
Squads: Triage has numerous squads that are comprised of employees of varying tenure. Squads impact many of the operating decisions of the firm and provide vast opportunities to develop leadership skills and enhance job performance. For example, TCG Connect focuses on company culture and connects fun events to our five Guiding Principles (Client Service, Relationships, Knowledge, Balance and Fun). TCG Connect squad members develop leadership skills by organizing, delegating, and motivating staff.
Access to Management: Employees have direct access and interaction with the CEO and other members of Triage management. Organized Associate Round Table discussions and Senior Circle meetings with the CEO, as well as annual performance debriefs with Principals and Managers are examples of the opportunities associates have to communicate and form relationships with members of Triage’s Leadership.
Triage is committed to a business plan that includes sustainability as a key component. Our Social Responsibility Mission Statement states:
The Triage Social Responsibility Squad is dedicated to impacting our community partners and the environment by creating opportunities that channel our employees’ passion and energy, while strengthening our internal team.
By committing to our Mission Statement, we feel privileged to have the opportunity to do good work on all fronts and fortunate to be able to give back to the community in whatever ways we can.
Our social responsibility objective is to make the greatest possible impact upon the communities in which we live and work. In doing so, we focus on:
- Families of pediatric patients
- Youth education and mentoring
- Medical needs of underserved populations
- Conserving the environment
- Employee health and philanthropic passions
Triage’s commitment to enhancing the communities where our employees live and work is demonstrated by granting every employee 8 hours of paid Volunteer Time Off (VTO). In 2011, Triage employees donated over 5,000 hours to programs supporting our community partners. Also, Triage's commitment to environmental sustainability extends deeply into our business practices as we are a San Francisco Green Certified Business.
To read more about the impact of our social responsibility activities, check out our Community and Culture Report and Great Works Report.
Triage’s dynamic and close-knit culture is one of our most distinguishing characteristics. We embrace a “work hard, play hard” mentality and seize opportunities to enjoy and recognize our colleagues. Triage’s social calendar is packed with events ranging from teambuilding events to baby showers and engagement celebrations, all with the same objective of connecting our employees and instilling fun and camaraderie in our diverse workplace.
Triage Consulting Group Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Triage Consulting GroupPros
Engaging team members and clientsCons
Account work can feel repetitiveAdvice to ManagementAdvice
Allow associates more opportunities to challenge themselves with client face time and trend analysisRecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through college or university. The process took 6 weeks – interviewed at Triage Consulting Group.Interview Details
After meeting with representative on campus during a career fair, I completed a brief (~30 minute) Skype interview with a senior official in the claims division. After this, I was invited to their San Francisco office for a final interview. The final interview was a few hours in length and was mostly behavioral in nature, with plenty of focus on relevant experience and motivations for working in the healthcare sector. The interviewers were very polite and the experience was positive, though I did not succeed in getting the job.Interview Questions
No OfferPositive ExperienceAverage Interview
- How do you see the healthcare industry changing in the next five years? Answer Question
You are sharp, inquisitive and adaptable. You are team-oriented and have demonstrated leadership skills. You are not afraid of hard work. You want to work for a socially responsible organization that makes having fun a priority. If you think this describes you, we’d like to talk to you.
We specialize in addressing the financial needs of health care providers in today's dynamic healthcare industry, through a mix of on- and off-site consulting. We have been recognized as a Best Place to Work by several organizations, including Glassdoor, Modern Healthcare and the Great...