Wave Broadband is a leading provider of video, internet and phone services on the West Coast, serving customers in communities in Washington, Oregon, and California.
Wave Broadband is part of WaveDivision Holdings, LLC, which currently serves over 400,000 residential and business customers in Washington, Oregon, Sacramento, and the San Francisco Bay Area. WaveDivision Holdings is headquartered in Kirkland, Washington.
Owned and operated by local industry leaders, WaveDivision Holdings supports its customers with decades of cable know-how. Its mission is to provide 100% of its cable systems with the latest technologies and upgrades including high speed internet, digital cable, home phone service, international programming, DVR, HDTV, and Free TV On Demand services.
WaveDivision Holdings strives to link customers to what they enjoy most at competitive prices. Our customers choose from a variety of money saving packages and receive valuable discounts when combining multiple services. We also provide 24-hour local, professional service and support, 7 days a week.
Wave Broadband is continually improving our products and services, as well as being an active contributor to the success of our serviced communities through charitable events and programs.
Careers at Wave Broadband
At Wave, our most important job is to provide excellent service to our customers who buy our products, visit our facilities, call us on the telephone, write us letters, and allow us into their homes. Wave leaders value their employees, knowing that satisfied, competent employees provide the best possible service to our customers. Consequently, Wave provides a comprehensive benefits package to support and reward our employees.
Wave values diversity, open and informal communication, teamwork, and empowering employees to do what is necessary to effectively serve customers. Wave provides many opportunities for individual and organizational learning and engages in continuous improvement activities. Wave prides itself on being a preferred workplace for employees in the cable broadband industry. We strive to create and maintain a workplace where employees are committed, confident and competent thus ensuring success for all who choose it.
Equal Employment Opportunity
Wave Broadband is proud of being an equal opportunity employer. The people at Wave are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Wave Broadband to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.
Wave Broadband Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Wave Broadband full-time for more than a yearPros
It's a growing company with lots of room to improve, learn a lot and be a part of something that is getting increasingly better all the time.Cons
The experience with other CSR employees 9customer service) I adore everyone. Although the training could be more expansive. There is not much guidance on how to mange your time, your work or your tasks. It's go, go, go because there is plenty to do. We simply need more people to handle the growing volume.
Management and leads could do more. But not alone. There should be several more specialized leads. More of a Retention Team. There is only one lead, and I have yet to have a meeting with him on how to improve. Granted my scores and stats are great. But there is a lot to this position that is above me because of lack of experience.
The resources to learn more on your own are also lacking. There is not take home resources to expand on. Even the inside databases lack information. It's either really old information to look at, or the last big email everyone received at once.
I love working here but I hope they are open to people who have skills that could be utilized in the call center environment.
Also, there needs to be a way to better communicate events. We're required to give feedback every day, but we aren't required or taught how to follow up on issues to retain current customers with the most current issues. Follow up trainging and resources are needed to good Customer Suppport, which we do try very hard for every day. The teams are great, we just need more. So do the leads, they need more skills and more help, and much more time to grow. They shouldn't be taking so many SUP CALLs. That is for sure... We should all work harder to resolve issues. This is not pressed in the slightest, nor are we allowed the time when the *few* of us who do try, simply are denied the necessary time. Going back to the point, that there just isn't enough poeple.
If you want a challenge, are up for fast pace and growth opporunity working with customers and being on the computer, this job is for you. The benefits for getting your stats, meeting your goals are great. I make over $2000 a month, and earning more consistently every month for my improvement.
Was promoted to retention after less than a year. Granted, this was a good choice for my personality/care for customers.Advice to ManagementAdvice
Grow your leads to specify skills and grow the teams.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through an employee referral. The process took 4+ weeks - interviewed at Wave Broadband in November 2012.Interview Details
I emailed in my resume. I had an interview but they were not hiring at that time. A few weeks later (maybe 2) I as contacted by phone and email. I was offered to position and had to come in and talk about the job responsibilities and get drug tested. Then I starts about 1 month after that.Interview Questions
Negotiation DetailsN/AAccepted OfferNegative ExperienceAverage Interview
- I cant remember the question but I know that I totally bombed it and I felt like such an idiot and I thought I blew the entire interview. But I had tech support experience with a competitor so I was very familiar with how it works and I was basically asked how I would respond to people when they make outrageous statements about conspiracies against Fox News (bc it often has tiling), and any conflicts and resolution with a former co worker and how to deal with irate customers. Answer Question
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Wave Broadband is a leading provider of cable, internet and phone services on the West Coast, serving over 400,000 customers in communities in Washington, Oregon, and California. Wave's headquarters are in Kirkland, Washington.
Wave Broadband strives to link customers to what they enjoy most at competitive prices. Our customers choose from a variety of money saving packages...
Mission: Our mission is to provide 100% of our customers with the latest technologies and upgrades including high-speed internet, digital cable, home phone service, international...