Ace Hardware

  www.acehardware.com
  www.acehardware.com
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Ace Hardware Reviews

Updated 18 September 2014
Updated 18 September 2014
230 Reviews
3.7
230 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
98 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 12 reviews)

  • Good values and very positive with respect to work life balance (in 7 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 10 reviews)

  • Long hours and chaotic schedule (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Ace is the place to suck any kinda life out of you...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Great Falls, MT (US)
    Former Employee - Assistant Store Manager in Great Falls, MT (US)

    I worked at Ace Hardware full-time for more than a year

    Pros

    Helping customers with their needs...

    Cons

    You get micro-managed to death... Can't make your own decisions...
    You get yelled at on the sales floor in front of customers and other employees...
    Can't say enough about the nepotism...

    Advice to ManagementAdvice

    Learn how to treat employees with respect, when they're the ones making Ace the big profits...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    A good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware full-time for more than 5 years

    Pros

    Fair compensation for work provided, company tries to keep a historical culture of being friendly and helpful.

    Cons

    The Management level is ridiculous, the managers have no clue what they are doing, almost seem to be promoted after a given timeframe instead of earning a promotion. Executive group has a plan, communication downward does not flow smoothly. The company is run on the fear of the RSCs instead of best for business.

    Advice to ManagementAdvice

    Helpful is a two way street, as you want helpful to flow from Corporate headquarters to the RSCs to eventually the retailers, there has to also be some open communication on what the issues are instead of just trying to cover them up.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Cheektowaga, NY (US)
    Current Employee - Assistant Store Manager in Cheektowaga, NY (US)

    I have been working at Ace Hardware full-time for more than 10 years

    Pros

    They knew how to make paint.

    Cons

    They didn't know how to match it.

    Advice to ManagementAdvice

    Get the after school help out of the way. Make room for hiring people who can work full time and actually have knowledge about hardware. It is cheaper to pay them, but your customer service goes down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Short lived and stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Washington, DC (US)
    Former Employee - Sales Associate in Washington, DC (US)

    I worked at Ace Hardware full-time for less than a year

    Pros

    Learn a lot about hardware and home improvement
    Flexible schedule

    Cons

    No advancement
    No regard for safety

    Advice to ManagementAdvice

    The manager was having relations with another team member while doing drugs. poor values for this place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Hard, fast paced work that always feels like your working against the clock for "okay" money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Break Stock  in  Colorado Springs, CO (US)
    Former Employee - Break Stock in Colorado Springs, CO (US)

    I worked at Ace Hardware full-time for less than a year

    Pros

    Fast paced work, better pay than most entry level warehouse jobs.

    Cons

    CONSTANTLY working against the clock in the distribution center, everyone is there to work and go home. No sense of pride in anyones work and everyone looks after themselves.

    Advice to ManagementAdvice

    Find away to make sure your employees are working hard and not wasting your time and money other than using machines to track their work.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    I absolutely loved working for ace! I learned so much and gained so much!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware

    Pros

    easy schedule, considerable pay, friendly environment

    Cons

    there are none to speak of.

    Advice to ManagementAdvice

    be more of a manager, less of a friend

  8.  

    Good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    Great work environment Nice customers.

    Cons

    none it was a great time

  9.  

    Nice company to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Wilmington, NC (US)
    Current Employee - Assistant Store Manager in Wilmington, NC (US)

    I have been working at Ace Hardware full-time for more than 10 years

    Pros

    Store discounts, interaction with customers, nice support from corporate. Fun

    Cons

    Dealing with customers that come in with chip on their shoulder and take it out on you and make the rest of your day bad.

    Advice to ManagementAdvice

    Reward us for some of the good we do, don't just hit us up on what we aren't doing right.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Hard work, but rewarding employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Representative
    Former Employee - Field Representative

    I worked at Ace Hardware full-time for more than 8 years

    Pros

    Very demanding company, expecting your best work. Excellent benefits, company car, 401K

    Cons

    Would expect you to work evenings and weekends, but was able to make up for it with time off during work week.

    Advice to ManagementAdvice

    keep communication going with field

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Typical retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Tinley Park, IL (US)
    Former Employee - Cashier in Tinley Park, IL (US)

    I worked at Ace Hardware part-time for more than 3 years

    Pros

    Friendly management, plenty of raise opportunities, learn about hardware

    Cons

    Very family-run...sometimes a good thing, but not a lot of room for "new thinking".

    Advice to ManagementAdvice

    Let your younger employees have a voice. Change some things around and see how they go. The times they are a-changing.

    Recommends
    Neutral Outlook
    Approves of CEO

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