Aetna

www.aetna.com
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Aetna Reviews

Updated 2 March 2015
Updated 2 March 2015
652 Reviews
3.2
652 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
317 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good Company. Direction to move forward in your career is not clear

    Current Employee - Anonymous Employee in Cranberry Township, PA (US)
    Current Employee - Anonymous Employee in Cranberry Township, PA (US)

    I have been working at Aetna full-time (more than 5 years)

    Pros

    Benefits:
    The 100% 401K match up to 6% of your salary is a nice benefit. The company also offers discounts on your medical policy premium if you meet certain qualifications. There is a HSA or HRA Fund (depending on your type of policy) that the company adds funds to if you hold a medical policy. There are also wellness programs to get additional funds to use towards paying your member responsibility on claims.

    Work Environment:
    Monday-Friday business hours. Hours can be flexible depending on your direct management and position. If you have the capability of working virtually and there is inclement weather, your manager can give you the approval to work from home. There are also opportunities to work at home anywhere from 20% to 100% of the time. There are constant changes within Healthcare so that means constant changes in direction and responsibilities. You may work on projects for a month or multiple months and they end up taking a complete 180 degree turn. Putting all the time and effort into the projects without seeing the fruits of your labor can be discouraging, but it's important to look at it as a learning experience.

    Culture:
    Aetna encourages giving through food drives and clothing drives. There are interactive activities to get people involved in giving and to promote culture within each office location. They even match monetary donations you make to a certified 501(c)(3) organization.

    Cons

    Promotions:
    There is a general lack in promoting within a current position. You can show up to work without ever calling off then meet and exceed all quality and production standards for multiple years without receiving a promotion.

    Mid-Year & Year-End Reviews:
    You are responsible for writing your own reviews. There is little direction from management on how detailed you should be when writing your review. Whether you put everything you work on or a brief overview it does not seem to matter.

    Advice to ManagementAdvice

    Give promotions where promotions are due.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very fortunate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Analyst in Pitts, PA (US)
    Current Employee - Claims Analyst in Pitts, PA (US)

    I have been working at Aetna

    Pros

    They offer wonderful health advatage packages for employees as well as customers. Pretty easy going place. Nice group of people.

    Cons

    A lot of learning occurs which is good but if you have trouble absorbing alot of info in a little amount of time then forget it

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Informatics Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Great salary, ability to work remotely, overall great company.

    Cons

    Medicare/Government programs is bad, would not recommend, seek Commercial/for profit section.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Quality Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time (more than 10 years)

    Pros

    Several years experience working for healthcare and insurance industry.

    Cons

    Laid-off due to organizational restructuring once company merged with Coventry.

  6.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA (US)
    Current Employee - Customer Service Representative in Fresno, CA (US)

    I have been working at Aetna

    Pros

    Great environment to work in. Positive people and lot of room to progress with your career. Good benefits and decent pay depending on your position

    Cons

    There really aren't many cons some positions seem to get micromanage a bit but that's about it. There is also a cafeteria so you will gain some weight

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Stuck on phones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    None that I can think of.

    Cons

    Everything about this place are cons

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Hartford, CT (US)
    Current Employee - Business Analyst in Hartford, CT (US)

    I have been working at Aetna full-time (less than a year)

    Pros

    good location, good people, lots of opportunities, great management, nice people to work with, very nice working environment

    Cons

    low pay, okay benefits, the work can become tedious after a while, some departments are difficult to work with

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Aetna is a high pressure place to work, but allows you great opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Director
    Current Employee - Finance Director

    I have been working at Aetna full-time (more than 10 years)

    Pros

    Many options to further your career, great opportunities for advancement, very forward thinking for an insurance company. Leading the way in healthcare reform.

    Cons

    Too centralized (Hartford or nothing) when it comes to most opportunities. In today's world, virtual workplace should be the norm, not the exception.

    Recommends
    Positive Outlook
  10.  

    Best initial healthcare training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Negotiator in Loma Linda, CA (US)
    Former Employee - Contract Negotiator in Loma Linda, CA (US)

    I worked at Aetna full-time (more than 8 years)

    Pros

    Team culture and support. Good networking and negotiation skills. Lasting working relationships for most stay until retirement. Through training in most departments

    Cons

    Not having enough small office to reduce long commutes. Alternatives to commute. More job opportunities to telecommute. More job options to promote from within

    Advice to ManagementAdvice

    Promote from within

    Recommends
    Neutral Outlook
    No opinion of CEO

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