Aetna Reviews

Updated 29 September 2014
Updated 29 September 2014
539 Reviews
3.1
539 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
260 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 110 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 41 reviews)


Cons
  • I do find that I have a very good work/life balance, at least I did before I had to change positions (in 22 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent employer with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager  in  Hartford, CT (US)
    Current Employee - Customer Service Manager in Hartford, CT (US)

    I have been working at Aetna full-time for more than 10 years

    Pros

    Very strong corporate values
    Intent to make healthcare better and easier
    Teleworking opportunities

    Cons

    Recent repeated change in operational senior leadership in the past two years
    Work life balance

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Mostly positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna full-time

    Pros

    Ability to work from home is nice. In addition, management works with and associates with employees

    Cons

    health benefits are not what one would expect

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Very pleasant people to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Aetna full-time for less than a year

    Pros

    Mark's take on family time being very important and taking PTO.

    Cons

    Not enough work station space for new hires and that may leave a bad first impression on the company as a whole. No toilet seat covers or bathroom deodorizers in place!

    Advice to ManagementAdvice

    Consider having team building activities and outings for your employees. It's very important to get to know your colleagues and leaders in a different setting that's more relaxed and can unwind.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great place for opportunities if interested in work outside job role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Chicago, IL (US)
    Former Employee - Project Manager in Chicago, IL (US)

    I worked at Aetna full-time for more than 10 years

    Pros

    Very flexible work environment. Leadership can be very supportive of employees. Really liked the casual telework option which allowed me to work from home and the office as needed.

    Cons

    Politics...can be advantageous if you like to dabble in it. Can be a huge disadvantage if you steer entirely away from it. Not unusual in a large organization.

    Advice to ManagementAdvice

    Please consider improving on feedback for internal employee job changes. As employees go through the internal application process, it would be very considerate if the HR recruiter could actually provide feedback when asked for it. 9 times out of 10-no response is ever provided. How can an employee expect to improve their internal search without feedback?

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    the company is ok, not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Aetna full-time for more than a year

    Pros

    ther are verygood benefits and incentives

    Cons

    the manement is set up with micromanagement

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Enjoyed my time as an intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security and Policy Education  in  Hartford, CT (US)
    Former Employee - Security and Policy Education in Hartford, CT (US)

    I worked at Aetna as an intern for less than a year

    Pros

    Flexible work schedule, even as an intern I was given the option to set up my work schedule, I was given a company laptop which sometimes allowed me to work from home as an intern. Attended high level meeting with executive and enjoyed the work environment. I had coworker all over the country who we corroborated via phone and Webex meeting.

    Cons

    the cubicle can get really boring that you might fall asleep easily.

    Advice to ManagementAdvice

    I had a great manger wish the keep up with the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 6 people found this helpful  

    Repeatedly bullying/threatening by manager - because of telecommuting HR response is "she said/you say"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, MA (US)
    Current Employee - Anonymous Employee in Burlington, MA (US)

    I have been working at Aetna full-time for more than 8 years

    Pros

    interesting work, larger positive enterprise direction and positive contributions in changing healthcare environment

    Cons

    health benefits have large out of pocket expenses, Aetna student health management is a robust entrenched high-school styled clique who protect each other even when appallingly unprofessional behavior is perpetuated by its clique. Telework status and attempting to deal with these multi-year, multiple team members subjected to bullying, threatening and verbal abuse are met with no success with HR who chalks it up to "no one overheard so who are we to believe" and ends up siding with the manager regardless of a lengthy documented history of verbal abuse of staff assigned to them.....flat out disgusting behavior in the 21st century......time for Aetna to wake-up to its middle management problems.....starting with student health division....do not accept a position working there for Susan Pearson - it is the reason i left a couple of years ago...

    Advice to ManagementAdvice

    address bullying and establish better HR management of reported verbal assaults/threats/bullying for telework employees because currently it is simply dismissed as "unable to prove" and employee is put right back into powerless position to allow bullying/threatening to reoccur along with retaliation on a daily basis.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    One of the best places to ever work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at Aetna full-time for more than 3 years

    Pros

    The company is an awesome company the people are great. The pay is OK not the best. There are no micro managers

    Cons

    Some on the company politics they all have them.

    Advice to ManagementAdvice

    Give some of the entry level taken a chance and the company would do ten time better!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I feel as though working with Aetna has been positive overall experience thus far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Quality Auditor  in  Gastonia, NC (US)
    Current Employee - Senior Quality Auditor in Gastonia, NC (US)

    I have been working at Aetna full-time for more than 8 years

    Pros

    This company cares about our overall well being. Whether it is physical or emotional, Aetna cares about its employees.

    Cons

    Transisitioning over to Aetna's business practices and ensuring the migrating of both proctices are best for both members and business plans.

    Advice to ManagementAdvice

    Listen more to your employees and how they feel the current processes affect both customer and business changes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Aetna is a good place to work

    Current Employee - Outreach Coordinator  in  Newark, DE (US)
    Current Employee - Outreach Coordinator in Newark, DE (US)

    I have been working at Aetna full-time for more than 3 years

    Pros

    Leadership promotes individuality and upward mobility

    Cons

    Salary does not always match skill set.

    Recommends
    Neutral Outlook
    No opinion of CEO

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