Aetna Reviews

Updated 21 October 2014
Updated 21 October 2014
557 Reviews
3.1
557 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
269 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 116 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 42 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 25 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 31 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Clinical Mgmt.. "Good Ole Girls Club", sad, sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    The employees are extremely hard workers, and give it their ALL, every time they enter those doors.

    Cons

    As far as the clinical mgmt. staff goes, it is unbelievable to see how favoritism is displayed on a regular basis in ALL area of daily running of business. How " various reports "are given to employees that should OBVIOUSLY be done by management. LACK OF TRUST for some of the management is a " given", due to the conflicting changes made and are told are "directly from "AETNA", in which there are always "conflicting" reports. Being able to "freely " go about inquiring ANYTHING and I do mean ANYTHING, is swiftly halted due to the " I KNOW PEOPLE IN THE COMPANY" fear tactic by some management in my opinion is COERCION in every sense of the word. It ,was , because a few years ago a huge number of people left because of management. I would think after a while the "AETNA" brass would be taking a strong look at this situation. " WELLNESS " should also be for the employees and NOT just for the members we serve with our blood, sweat and tears.

    Advice to ManagementAdvice

    Mr. Mark Bertolini , please keep you employees in mind.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    OK experience....typical Corporate America

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Telecommute opportunity, flexible start times, good employees to work with, good salary, employee incentives, clean working environment

    Cons

    High deductible plans, hard to get another position internally, no clear cut direction, sometimes very little work available, layoffs every year, people act too busy to help you so be prepared to learn things on your own time

    Advice to ManagementAdvice

    Often times there is no direction from management. Spend a little more money hiring actual FTEs than outsourcing work to vendors..

  3.  

    Good place to gain management experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Jacksonville, FL (US)
    Former Employee - Customer Service Supervisor in Jacksonville, FL (US)

    I worked at Aetna full-time (more than 3 years)

    Pros

    Career development opportunities available if you prove to be a valuable employee and if you have a good network of contacts

    Cons

    Your career development is up to you as there is little to unexisting time to execute your development plan

    Advice to ManagementAdvice

    Allocate time for first line employees to accomplish their development plans

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Application developer

    • Senior Management
    • Culture & Values
    Current Employee - Applications Developer II in Phoenix, AZ (US)
    Current Employee - Applications Developer II in Phoenix, AZ (US)

    I have been working at Aetna full-time (less than an year)

    Pros

    performance evaluation process is not very strict, if your manager is happy you will be happy.

    Cons

    i work in the medicaid projects, they seriously need to follow a well defined project process.

    Advice to ManagementAdvice

    Please have a robust project process.

    Recommends
  6. 1 person found this helpful  

    Nothing to show for a job well done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time (more than 10 years)

    Pros

    One thing Aetna does right is work life balance and flexible work accommodations. About 40-50% of Aetna's work force are telecommuters. And the health care benefits are pretty good and reasonably priced compared to other employers.

    Cons

    If you want to advance your career or move within the company, Aetna is not the place for you. Once you are slotted in a particular job or function, it's very difficult to move around, unless you have connections and have senior managers who are willing to go to bat for you. Aetna is notorious for being a very closed-door community. Additionally, Aetna is known for frequent layoffs, reorgs and a revolving door of management. Their overall strategy is constantly in flux. There is no discipline to product development or management. It seemed like a constant state of uncertainty. Morale has been low for a long time. There is a lot of posturing and land grabbing to make sure you're not on the outside looking in.

    After being at Aetna for over a decade, I didn't have much to show for it. Even after consistently stellar reviews and awards, my position was eliminated and I was out the door once the new leadership came on board.

    Advice to ManagementAdvice

    Develop your talent from within. Find a strategy and stick to it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Actuarial Area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuary I in Hartford, CT (US)
    Current Employee - Actuary I in Hartford, CT (US)

    I have been working at Aetna full-time (more than 8 years)

    Pros

    Generally a low stress environment.
    Good people to work with
    Generally good work/life balance

    Cons

    Room for advancement can be challenging.
    Salaries are borderline uncompetitive with the market

    Advice to ManagementAdvice

    Review compensation and opportunities for advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Poor leadership/Limited career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Aetna full-time (more than an year)

    Pros

    Work from home opportunities
    Nice people

    Cons

    In my opinion, If you work from home, you open yourself up to the possibility of being downsized. Being in a virtual environment makes it challenging to have exposure to leadership/decision makers, due to the company rarely having face to face team meetings. Additionally, people frequently get downsized, leadership is poor and job opportunities are limited. Several people were stuck in the same role for multiple years, due to new opportunities being non-existent.

    Doesn't Recommend
    Approves of CEO
  9. 2 people found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provider Service Specialist in Tampa, FL (US)
    Former Employee - Provider Service Specialist in Tampa, FL (US)

    I worked at Aetna full-time (more than 3 years)

    Pros

    Aetna has a great at work education system. the benefits are good considering the high deductible plan which could be more affordable but they have all types of incentives to stay healthy. If you have a company that cares about your health and well being in my opinion its a keeper. In addition to the online education they have numerous opportunities to grow which helps you to believe you will have a future in the company.

    Cons

    with all the great things aetna has to offer you still have to deal with corporate policies and procedures which at times can be tedious and un rewarding. when applying for jobs it helps to have someone in your corner but I seen to often its not what you know its who you know that will get you ahead.

    Advice to ManagementAdvice

    Compensation is generous but look more closely to the mid level management that might hold back decent employees that can support the company and continue to make this a great place to work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was a growing experience. I was mentored by my manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Blue Bell, PA (US)
    Former Employee - Administrative Assistant in Blue Bell, PA (US)

    I worked at Aetna full-time (more than 10 years)

    Pros

    PTO, relaxed environment is good stuff!! Fair managers.

    Cons

    No different from anywhere. People everywhere are different attitudes. Just deal with it! :-)

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    It has a fresh coast of paint, but the rust underneath is still present.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Plan Sponsor Agent in Plantation, FL (US)
    Current Employee - Plan Sponsor Agent in Plantation, FL (US)

    I have been working at Aetna full-time (more than an year)

    Pros

    Cafeteria on site, but 30 minute lunch makes consuming it at your desk a necessity. Salary is decent and a wide variety of benefits you can opt for with a premium.

    Cons

    Organization is losing huge accounts left & right. The Employers won't say it's because you don't really take care of the customer. Hitting minimum service requirements doesn't make you "wonderful" Organization requires you get tested annually to determine risk factors for health and if you don't hit required goals you pay more for your benefits. After the first Employer group dropped Aetna I was assigned to a team and supervisor in the southwest. I think I actually spoke with her a total of 8 times in a year of those 5 were requested by me. The company said we would have monthly reviews (I had 2 of those and 1 year end review). Training & resources for the employees were also "sort of there" but not really. When you have 3 internal site 2 of which were abandoned but never decommissioned you may never find the answer if you don't ask someone and then the answer may be different depending on who you ask. Training is all read this and that and answer questions so that Aetna has an alibi because "they took the online course". Resources are unorganized at best (not even alphabetical order exists. The Aetna Way is a PR document that isn't practiced, it's just hauled out for show. The perfect example was a training about using plain language. Note that the training has jargon and acronyms that didn't exist in the materials. Two days later it was on the internal sites "plain language" blah blah blah. Followed by loads of jargon/acronyms in the following post. Onsite security is ok, but not really great considering a number of vehicles have been broken into wheels taken, etc in the area they are supposed to be paroling.

    Advice to ManagementAdvice

    Since Mark Bertolini became CEO a lot of progress has been made to fix Aetna. However, running up to the merger with Coventry Health Care it became obvious the changes were only implemented topically. (Like putting a fresh coat of paint on a rusted car) it's just a PR campaign because the underlying problems are still present. The policy of Money & Stockholders first. Members, Providers, and Employees last is still very much the norm.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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