Alaska Airlines
3.3 of 5 62 reviews
www.alaskaair.com Seattle, WA 5000+ Employees

Alaska Airlines Reviews

Updated Apr 05, 2014
Alaska Airlines – US – “A Flight Departing from Honolulu”

All Employees Current Employees Only

3.3 62 reviews

                             

91% Approve of the CEO

Alaska Airlines President & CEO Bradley D. Tilden

Bradley D. Tilden

(23 ratings)

71% of employees recommend this company to a friend
62 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Free flight benefits on Alaska and Horizon as well as big discount on other airlines"
    in 11 reviews
  • "Supportive of work/life balance I wasn't there for very long so I can't say much more"
    in 4 reviews
Cons:
  • "The stress of the airline business is the reality at Alaska as well"
    in 3 reviews
  • "Favoritism in the upper management ranks, a lack of diversity in management, and low pay compared to the same careers in other companies"
    in 3 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

1 person found this helpful  

Over the top, family-knit tight, team environment.

Customer Service Representative (Former Employee)
San Jose, CA (US)

I worked at Alaska Airlines part-time for more than 3 years

ProsEmployee's really do care about the customers and definitely travel experience is wonderful. The friendships turn into close family protective committed unity. The bond of love for work and family carries the work load pass the above and beyond mark. Truly the foundation of Alaska Airline holds true today! Caring, Customer Service, and Loyalty that's Alaska.

ConsThe stress of the airline business is the reality at Alaska as well.
Pilot strikes cause delays or cancelation and that makes the public
very stressful to work with, which robs the whole travel experience
awful.

Advice to Senior ManagementContinue to acknowledge the efforts and hard work the employees do. Add bonus's and incentives to help compensate to harshness of the stress the public puts on the employees.
Give back upgrade decision making to employees to customers to bring back repeat business. It's the little things that count!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Great company with outstanding values

CSA (Current Employee)
Anchorage, AK (US)

I have been working at Alaska Airlines full-time for less than a year

ProsAmazing benefits and people to work with

ConsPoor pay and horrible schedules all based on seniority

Advice to Senior ManagementTake care of your new hires as they burn out easily due to the worst schedules and most difficult times.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Nice family-oriented workplace

Architect (Current Employee)
Seattle, WA (US)

I have been working at Alaska Airlines full-time for more than 8 years

ProsNot a highly stressful culture, good peers (for the most part) and flight perks are handy.

ConsNot very visionary leadership, obsessed so much with the operation that there is no room to be a great airline.

Advice to Senior ManagementShow some vision in where you want the airline to go in the next 5-7 years, don't continually repeat the same 'focus on doing what we do well' message.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company that immerses you within the airline industry!

Anonymous Employee (Current Employee)

I have been working at Alaska Airlines as an intern for less than a year

ProsThe internship really exposes you to all the aspects of how an airline company is run on a daily basis.

ConsDown time when managers are overly busy.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Intern Airport Services

Intern for Airport Services (Former Employee)
Seattle, WA (US)

I worked at Alaska Airlines full-time for less than a year

ProsGreat culture and coworkers. You can fly for free anywhere that Alaska flies. Alaska is a very open a forward thinking company. The take care of their employees and most of the current employees love to work for the,m

ConsSeattle weather is not the best. Also the salaries are not that good. However, the benefits are very good. Your flight benefits apply to you immediate family and parents. they can call fly for free

Yes, I would recommend this company to a friend

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Ramp Service agent

Ramp Service Agent (Former Employee)
Fairbanks, AK (US)

I worked at Alaska Airlines full-time for less than a year

ProsFree flight benefits. Medical benefits.

Conshigh stress and low pay.

No, I would not recommend this company to a friend

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Family Orientied Company

Flight Attendant (Current Employee)
Anchorage, AK (US)

I have been working at Alaska Airlines full-time for more than a year

ProsWork with great people. Great culture and values.

ConsBeing a flight attendant you're away most of the time from home

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company

Management (Former Employee)
Phoenix, AZ (US)

I worked at Alaska Airlines full-time for more than 10 years

ProsGreat company with an workforce that is committed to its mission.

ConsThe pay is low compared to other like type jobs.

Yes, I would recommend this company to a friend

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Great support from station managment but not from corporate management

Anonymous Employee (Former Employee)

I worked at Alaska Airlines full-time for more than 5 years

ProsThey offer great medical and 401k match programs. Flight benefits are great too. The employees care about one another like a family.

ConsStation employees work long hours and are paid low wages because their union is not strong in comparison to other airlines.

Advice to Senior ManagementMake hiring/firing decisions with employee's needs and ramifications to them as your focus instead of over-valuing the financial implications to the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Alaska Airlines IT - Unraveling

IT Senior Level (Current Employee)
Seattle, WA (US)

I have been working at Alaska Airlines full-time for more than 10 years

ProsWork life balance is a Pro. This is very helpful if you want to work with folks that only do 40 hours/week. It's also a friendly work environment (to its detriment).

ConsIt's not a place to go if you're interested in being treated as a profession IT person. Recommendations are only given value when it comes from an outsider under the guise of Consultant.

Very little is expected of the personnel. This leaves an environment riddled with issues and a leadership team that is not truthful to upper level management. It's the Emperor Has No Clothes moment.

There are many managers/directors here that is much more focused on fear and not making mistakes. Therefore, we have many systems experiencing technology debt.

Advice to Senior ManagementInvest in your good people.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Alaska Airlines reviews and ratings - including employee satisfaction and approval ratings for Alaska Airlines CEO Bradley D. Tilden. All 62 reviews are posted anonymously by Alaska Airlines employees.