American Airlines

  www.aa.com
  www.aa.com

American Airlines Reviews

Updated 26 November 2014
Updated 26 November 2014
693 Reviews
3.2
693 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
57 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Loved it! Great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in San Francisco, CA (US)
    Current Employee - American Airlines Flight Attendant in San Francisco, CA (US)

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Flights are so full these days it is very difficult for employees to get a seat

    Cons

    Working with the public is always a challenge. Unfortunately in all customer service work environments customers often have zero common courtesy. Heck, people in general forget what their mothers taught them at a young age! I strive to not join that group! Lol. But true.

    Advice to ManagementAdvice

    Try to look at people with compassion during interviews and remember how nervous they are. People who "ace" interviews can end up being bad employees who know how to work it. The people who will do the best job and often want it the most can't always come across polished because they really care. Sounds weird but I've seen it time and time again.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A graduate in computer technology, creation and Management Relational Database, graphics, and troubleshooting computer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Sales Manager in Port-au-Prince (Haiti)
    Current Employee - Account Sales Manager in Port-au-Prince (Haiti)

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Get a job in IT: Management System Relational Database, Graphics and Maintenance in a
    company where I can make my skills while gaining new experiences.

    Cons

    Having the ability to synthesis, analysis and problem solving. Graduate in computer technology, computer operators and economics student.

    Advice to ManagementAdvice

    I have the ability to work independently and in teams, the sense of responsibility and very dedicated

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    People who are passionate about aviation maintenance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Training and support to gain additional skill and experience. Focus on quality of work performed - getting things right. technical support and supply chain are top notch

    Cons

    Culture of cliques. Upper management had too close a relationship with those under them; to the point of regularly socializing together which blurred the lines of leader - subordinate. this fostered favoritisim to the point where a handful of co workers could get away with rules viollations where the majority of others would be called on the same infractions. Simplistic clique - buy a Harley-Davidson Motorcycle...you are on your way to the inner circle man.

    Advice to ManagementAdvice

    This statement does not apply to all = however to whom it may concern check yourselves and seek adult supervision.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great company great people!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Sales Representative in Cary, NC (US)
    Current Employee - Home Based Sales Representative in Cary, NC (US)

    I have been working at American Airlines full-time (more than 5 years)

    Pros

    Very Flexible schedule options, flight benefits
    Great people

    Cons

    Pay and no paid sick and limited paid vacation time

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HBR Representative
    Current Employee - HBR Representative

    I have been working at American Airlines full-time (more than an year)

    Pros

    Great benefits, lots of flexibility opportunities

    Cons

    more part time opportunities for home-based representatives

    Advice to ManagementAdvice

    none, keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great For Young, Single People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Miami, FL (US)
    Former Employee - Flight Attendant in Miami, FL (US)

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Travel Benefits; Travel Discounts (hotels) Flexible Schedule; Bases Around the Country; Live in one city, work in another; easy to have second job or own a business

    Cons

    Salary has decreased over the years

    Advice to ManagementAdvice

    You can fill fly as often as you like and as little as you like.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great team spirit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Product Owner in Euless, TX (US)
    Former Employee - ECommerce Product Owner in Euless, TX (US)

    I worked at American Airlines as a contractor (more than 3 years)

    Pros

    If you like working in a team environment AA is for you. I worked on their digital channels and AA is ahead of the times as far as adopting Agile. There seems to be plenty of opportunities to try new things and AA would rather move you than lose you. Also they are very intolerant of bullies and have been known to get rid of a amazing performer who doesn't work well with others just to foster that team spirit.

    Cons

    Wonderful benefits out side of salary. I would have love to convert from my contractor status but could not afford the huge salary cut. In the IT world they are paying early 2000's salary. They know it's an issue but their formal processes to correct this are long and drawn out. They are losing a lot of good IT folks because if this.

    Advice to ManagementAdvice

    Get competitive on salary. Your flight benefits are nice but they don't pay the bills.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Training for the Swift - You come in all bright eyed and bushy tailed and are rushed through training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX (US)
    Former Employee - Customer Service Representative in Dallas, TX (US)

    I worked at American Airlines full-time (less than an year)

    Pros

    The people are friendly and the training is fun, but it's too short. The training was also very rushed. It felt like you were in a race everyday (similar to survival of the fittest).

    Cons

    The unappealing thing about working in customer service is that it's not only customer service, but sales. The end of each phone call has to end in convincing people to get a Citi card.

    Recommends
    No opinion of CEO
  10.  

    Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Dallas, TX (US)
    Former Employee - Flight Attendant in Dallas, TX (US)

    I worked at American Airlines full-time (more than 5 years)

    Pros

    Travel benefits are great! Crews are very good majority of the time.

    Cons

    Scheduling controls your life. Until you have your seniority you are their whipping boy.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Awesome Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Dallas, TX (US)
    Former Employee - Reservations Agent in Dallas, TX (US)

    I worked at American Airlines full-time (more than an year)

    Pros

    Learn a lot about airline industry with intense training. Most managers are lenient. Travel benefits are great. Convenience of working in home office.

    Cons

    Very low pay. Medical benefits are horrible. Attendance point system needs work. Don't ever get sick!

    Recommends
    Neutral Outlook
    Approves of CEO

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