American Airlines Reviews

Updated 3 July 2015
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3.4
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Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
122 Ratings

Pros
  • Flight benefits were good if you could actually get on a flight (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • Finding a way to use the flight benefits as they really don't want you traveling or using your benefits (in 20 reviews)

More Pros and Cons

852 Employee Reviews

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  1. Great Employer, if you accept lower wages, unique benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Programmer/Database Administrator in Fort Worth, TX (US)
    Former Employee - Computer Programmer/Database Administrator in Fort Worth, TX (US)

    I worked at American Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent hours, good normal benefits like 401K, sick leave, pension, etc.. Great unique benefits that extend beyond employer provided. Air Travel at pennies on the dollar, travel industry discounts around the world.

    Cons

    The pay is very average. In the IT industry, pay is about 40% of what the non-airline industry pays.

    Advice to Management

    upgrade the pay system as well as getting the pre merger benefits back to where they were.


  2. Helpful (4)

    Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in DFW, TX (US)
    Current Employee - Financial Analyst in DFW, TX (US)

    I have been working at American Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Really neat time to be at AA (Summer'15) with the merger going on. Lots of big changes coming up in a good way. Flying for pretty much free is an awesome perk. Lots of opportunity to move around within the company after only a year or two.

    Cons

    Some sr. mgmt is still stuck in the old ways of thinking regarding benefits and work ethic. Average or just above office politics. Also you don't work at an airline to be rolling in it. You make 5-15% less than other places but then you get free flights so...

    Advice to Management

    Go learn from Silicon Valley how things are run. I guarantee you'll have happier employees and generate way better ideas and cash flow down the line.


  3. Flight Service Manager

    Current Employee - FLIGHT SERVICE MANAGER MAR in Coral Gables, FL (US)
    Current Employee - FLIGHT SERVICE MANAGER MAR in Coral Gables, FL (US)

    I have been working at American Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are truly amazing. Flexibility, travel, challenging.

    Cons

    A somewhat negative culture. The pay.

    Advice to Management

    We must take better care of our people, and it needs to be reflected in the 5 imperatives by being #1, not #3.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great conpany

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Great conoany with great benefits

    Cons

    I dont think it has any cons at all


  6. Helpful (2)

    Flight attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in New York, NY (US)
    Current Employee - Flight Attendant in New York, NY (US)

    I have been working at American Airlines

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great coworkers great benefit great travel and great perks

    Cons

    Long hours, could be better health insurance for the workers

    Advice to Management

    Look out for your people


  7. Application Process

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    They ensure that they are hiring competent individuals by asking multiple questions to measure their level of comprehension.

    Cons

    The process is lengthy to complete the application. You have to review and answer more than 150 questions.


  8. Helpful (3)

    AA Rocks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You get to travel and go all around the world. Benefits are amazing. Buddy passes for friends and family. Meeting new people. Schedule. Exciting.

    Cons

    Seniority. Rude co workers at time.

    Advice to Management

    Better screening of employees.


  9. Helpful (1)

    If you Like Being on Phones

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time

    Pros

    Get so much help in the beginning and the benefits

    Cons

    Not so simple programs to use


  10. Helpful (1)

    middle manager level 3-6

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at American Airlines full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great coworkers, middle level management job, flying perks, health benefits and that's really it.

    Cons

    new management after bankruptcy seem to be somewhat in a delusional world as some haven't worked in the airline for several years.

    Many ex northwest employees being hired.

    more favoritism towards US Air employees and Northwest employees.

    Advice to Management

    stop leaving people out of the loop in departmental communications. pay is still average. stop losing talented performers. stop the favoritism.


  11. Helpful (2)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    Flight benefits. Mostly pleasant coworkers.

    Cons

    Like any company, there are people who just show up to collect a paycheck.



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