American Airlines Reviews

Updated 18 September 2014
Updated 18 September 2014
655 Reviews
3.1
655 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
37 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Love it her. Great place.

    Cons

    Management is kind of lacking

  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  Fort Worth, TX (US)
    Current Employee - Senior Financial Analyst in Fort Worth, TX (US)

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Work life balance is good.

    Cons

    Favortism is sometimes over barring, it's based on who likes you or not.

    Advice to ManagementAdvice

    Keep up the good work guys

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Collegial environment. Compensation is not competitive compared to other industries.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Dallas, TX (US)
    Former Employee - Financial Analyst in Dallas, TX (US)

    I worked at American Airlines full-time for less than a year

    Pros

    Collegial environment. As a new hire, you are expected to voice your opinion.

    Cons

    Low compensation (low base salary and usually no bonus). Low pay raise. If you want to be very rich, this is not a company for you.

    Advice to ManagementAdvice

    Improve compensation by cutting people from management team and stop hiring too many new employees. A common reason why people leave is to seek better compensation. It's less costly to raise compensation for current employees than to hire employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Flying was a great experience. I saw many small towns I probably would not have seen otherwise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)

    I worked at American Airlines full-time for more than 5 years

    Pros

    Great Medical and Dental. Flight Benefits can get tricky depending on where you want to travel.

    Cons

    Mgmt and employees are not always on the same page.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Station Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent  in  Moline, IL (US)
    Current Employee - Station Agent in Moline, IL (US)

    I have been working at American Airlines part-time for more than a year

    Pros

    Watching the planes land and take off is an amazing sight to see; also being apart of the whole process is an amazing experience! You, your family, and friends can travel free! You only have to pay a super low traveling fee. Fun!

    Cons

    I worked at a small airport, at small airports you have to do everything; which include the ticket counter, and out side at the arrival and departure gates. If you work at a big airport than you are assigned to a particular area. The pay is a little low it is around $10 an hour; at least for Illinois back in 2011 it was. You have to get use to working in all types of positions, and conditions. So if you do not like working outside in the heat, cold, snow, or rain. Then working at the gates may not be for you.

    Recommends
  7. 1 person found this helpful  

    Flight Attendant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    There are no pros to this job

    Cons

    Please make sure when you come to training and even after that you watch your back once you are on the outskirts of the company they are VERY RUDE and treat you like you are lower than dirt and for a company that claims they are all about making sure you succeed and are a "family" company trust me it is anything further from the truth!!! Go to another company that really wants you to succeed and pays you for training!!!!!

    Advice to ManagementAdvice

    Get nicer people to look after or train the new hires and they should take a refresher course in customer service to help them remember that they were once in your position

  8. 2 people found this helpful  

    American Airlines is a great company to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Sales Representative  in  Raleigh, NC (US)
    Current Employee - Home Based Sales Representative in Raleigh, NC (US)

    I have been working at American Airlines full-time for more than a year

    Pros

    Great benefits, flexibility to make your schedule almost anything you want, friendly coworkers and managers

    Cons

    Can't relocate just anywhere, has to be within 75 miles of an office

    Advice to ManagementAdvice

    Give the lower employees more credit, they can handle more tasks.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Company with a lot of potential and working towards being great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Fort Worth, TX (US)
    Former Employee - Analyst in Fort Worth, TX (US)

    I worked at American Airlines full-time for more than a year

    Pros

    The people are great and wiling to help
    Good company culture
    Flight benefits are amazing and managers are understanding about leaving early on a friday or reaching late on a monday to make a flight
    Rotational program where you can change jobs every year or so gives you a good understanding of the whole industry

    Cons

    Lack of formalized training. Most of the training is done on the job by peers
    Building and setup are very old and could use changing. There is also no free coffee or tea

    Advice to ManagementAdvice

    Keep doing what you're doing to get the airline on top

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Challenging but the people make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at American Airlines full-time

    Pros

    Travel!
    Good brand to work for.
    Work with good people - great team spirit in LON team.

    Cons

    Expect a lot from each individual, compensation is lower than similar roles in other airlines. Difficult time for the airline post merger. Merger of staff could have been handled better.

    Advice to ManagementAdvice

    Keep focusing on training of employees. HR need to keep employees in mind instead of just the organisation.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Representative  in  Miami, FL (US)
    Current Employee - Reservation Representative in Miami, FL (US)

    I have been working at American Airlines full-time for more than a year

    Pros

    Great flight benefits as American has a lot of destinations around the world. Also being a part of the One World Alliance really opens up the door to even more destinations.

    Cons

    Being a part of the bottom of the totem pole, you realize that when you're that far down in the company, they don't really care too much about you. The pay is not sufficient for the area. It would be extremely difficult, if not impossible to live on this kind of pay. Due to the schedule being given by seniority, if you have just started in the company, and are young, you can expect never to be assigned weekends off, and to working into the wee hours of the morning. The micro managing that you have to do is not worth the pay

    Advice to ManagementAdvice

    Better pay, some more flexibility with being able to get a day off in the case of emergencies, and not having to micro manage our work schedules due to trading shifts because of not getting a shift suitable for you would be very helpful in keeping employees long term.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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