American Eagle Outfitters
3.3 of 5 748 reviews
www.ae.com Pittsburgh, PA 5000+ Employees

American Eagle Outfitters Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.3 748 reviews

                             

84% Approve of the CEO

American Eagle Outfitters CEO Robert Hanson

Robert Hanson

(193 ratings)

62% of employees recommend this company to a friend
748 Employee Reviews
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Review Highlights

Pros:
  • "Really great people who care about the employees and great discount"
    in 110 reviews
  • "very good employee discount and booking time off is easy"
    in 61 reviews
Cons:
  • "For one the poor sales associates hours are based off of how many credit cards they get"
    in 69 reviews
  • "Pay is minimum wage and there isn't really much room for advancement"
    in 43 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Working at American Eagle

Sales Associate (Current Employee)
Wauwatosa, WI (US)

I have been working at American Eagle Outfitters part-time for more than 3 years

ProsI LOVED my experience with the store. There were a set of rules and guidelines that each employee had to follow which I appreciated. But it wasn't anything too strict. Totally manageable! Also, the managers were always super cool and laid back. They genuinely wanted you to succeed and do well. I've never had drama at work or anyone rude I didn't want to work with. Overall great company and even corporate was awesome with keeping in touch with each store. I knew that my work was appreciated every time I came in. Really enjoyed my work and the people I came in contact with in my experiences.

ConsI can't really say that I had any huge problems here.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fun and better than most retail jobs

Anonymous Employee (Former Employee)

I worked at American Eagle Outfitters part-time

ProsLots of communication with customers, retail experience, cares about their customers, great discounts

ConsRude customers and no extra pay for working floorsets

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Approves of CEO

 

Assistant Store Manager

Assistant Store Manager (Former Employee)
Seattle, WA (US)

I worked at American Eagle Outfitters full-time for more than 5 years

ProsAs a manager, great benefits, and work atmosphere. Great discount and had a great team of people to work with.

ConsThe store I worked at has since closed down but it was a smaller grossing store and because of that we were always understaffed. There was tension between store manager and district manager but if you manage to avoid the drama, AE is a great place to work.

Advice to Senior ManagementTake the time to hire quality management.

Yes, I would recommend this company to a friend

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Great Company

Anonymous Employee (Former Employee)

I worked at American Eagle Outfitters

ProsGreat corporate culture, they really want to develop their employees and see them succeed and grow within the company.

ConsRetail hours are terrible, and merchandising overnight hours can be tough.

Yes, I would recommend this company to a friend

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Good part time job without a lot of hours

Associate (Current Employee)
Albany, NY (US)

I have been working at American Eagle Outfitters part-time for less than a year

ProsPretty flexible with schedules especially for classes. The people are friendly but the work environment and other workers are usually pretty good.

ConsThey want you to be extremely pushy with the customers for loyalty.

Advice to Senior ManagementMake sure all of the employees are on the same pages and are properly trained so some people don't have to go back and re-do everything again.

Yes, I would recommend this company to a friend

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Often expected too much.

Sales/Stock (Former Employee)

I worked at American Eagle Outfitters part-time for more than a year

ProsGenerally a very good atmosphere. Great discount, good people, and if your availability allows it, you have the opportunity to learn a lot. I did everything I was allowed to as a part-timer -- sales, cash, stock, visual merchandising, floor sets, fits. It was a lot of fun and had really great holiday hours.

ConsI worked there for a year and it felt like the requirements to remain an employee got higher and higher as time went on. By the end of my time there, my managers were stressed out for fear of losing their jobs -- because we weren't selling enough in our suburb mall location. As with all retail jobs, they're reluctant to promote anyone and take advantage of their turnover (meaning, there will always be another 16-year-old kid who will take your job if you don't like it).

Yes, I would recommend this company to a friend

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  • Disapproves of CEO

 

Laid back work place.

Anonymous Employee (Current Employee)

I have been working at American Eagle Outfitters

ProsNice work environment, clean, management is really cool & the customers are decent too.

ConsGetting people to sign up for credit cards is tough. People just aren't interested.

Advice to Senior ManagementKeep up the good work. Keep putting your employees first!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company and brand

Production Coordinator (Current Employee)
New York, NY (US)

I have been working at American Eagle Outfitters full-time for more than 3 years

ProsGreat place to learn the business. It's a great company as well as brand and values their employees. Flexible hours and company values the employees work/life balance.

ConsMany differnet cross functional teams to coordinate with, therefore too many clashing opinions which causes change and unecessary delays

Yes, I would recommend this company to a friend

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Great job

Sales Associate (Current Employee)
Glendale, WI (US)

I have been working at American Eagle Outfitters part-time for more than 3 years

Pros-Discounts are fantastic.
-Push on credit cards built my sales ability well

Cons-"call-ins"
-poor relationship between store and district management

Advice to Senior ManagementListen to store managers, as unhappy employees make for poor sales.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Enjoyable with flexible scheduling.

Anonymous Employee (Current Employee)

I have been working at American Eagle Outfitters

ProsStore discount, fun atmosphere, opportunity for advancement

ConsBeing scheduled to arrive early or stay late depending on daily sales volume, pushy about customer engagement

Advice to Senior ManagementPay attention to associate concerns, they are the ones on the 'front line'.

Yes, I would recommend this company to a friend

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