Ascension Health Ministry Service Center

  www.msc.ascensionhealth.org
  www.msc.ascensionhealth.org

Ascension Health Ministry Service Center Reviews

Updated 24 October 2014
Updated 24 October 2014
22 Reviews
2.7
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's What You Make of It...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Indianapolis, IN (US)
    Current Employee - Project Manager in Indianapolis, IN (US)

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    Senior leadership has a vision and understands the long road to get there. Management accepts and acts on feedback. Well-rounded benefits plan with PTO, Health Benefits, and Retirement savings. There are reasonable advancement and extended learning opportunities. Good job security.

    Cons

    With rapid growth and the ongoing Ascension reorganization, priorities change rapidly. There are many changes going on that seem to compete or conflict with one another. At times, the vision is not clear - then there's an "Ah-Ha" moment where everything you thought was wrong (Management isn't listening, this project isn't moving and no one cares, It's hopeless) suddenly comes together and makes sense.

    Even with rapid growth, advancement opportunities aren't hanging on trees and at times it seems that management forgets what people did before they came to Ascension. Overcome this by engaging management, respectfully asking questions, and volunteering for tough assignments that draw on your past experience.

    You're not going to get rich here, but you can live a reasonable life, enjoy decent job security, and be part of something more than yourself.

    Advice to ManagementAdvice

    Communicate more regularly - management changes are rarely discussed and the grape vine goes wild. Take a harder look at internal candidates, especially noting that advancement opportunities don't come around every day. Spend time on exempt career paths much the same way these paths are defined for non-exempt associates.

    Recommends
    Positive Outlook
  2.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Indianapolis, IN (US)
    Current Employee - Analyst in Indianapolis, IN (US)

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    good culture, good people and nice pay

    Cons

    politics, lack of management skills

    Advice to ManagementAdvice

    grow up

    Recommends
  3.  

    Horrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ascension Health Ministry Service Center

    Pros

    None None None None None

    Cons

    Lies, Gossip, Disorder poor HR Staff

    Advice to ManagementAdvice

    Run like he

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Changes like the weather.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN (US)
    Current Employee - Anonymous Employee in Indianapolis, IN (US)

    I have been working at Ascension Health Ministry Service Center full-time (more than 3 years)

    Pros

    Mobility (work from home) program.

    Cons

    Surprisingly political for a supposed Catholic organization.

    Advice to ManagementAdvice

    Low job security = low employee morale = low committment

    Doesn't Recommend
    Negative Outlook
  6.  

    The values are just a big front...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN (US)
    Current Employee - Anonymous Employee in Indianapolis, IN (US)

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    You can get away with anything

    Cons

    Leadership think only on themselves

    Advice to ManagementAdvice

    Open your eyes and look at people's motives.

    Doesn't Recommend
    Negative Outlook
  7. 5 people found this helpful  

    Leadership is in it for themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ascension Health Ministry Service Center full-time (more than 3 years)

    Pros

    Ascension is a great mission-oriented company. Good benefits.

    Cons

    Politics are brutal. Management in the MSC have no healthcare experience, and they condescend to those who do. The facility was over built with flashy, colorful furniture and high-tech elaborate big screen TVs in a way that contradicts Ascension's modest values. Favorites are played and if you disagree you are isolated. The CEO is barely ever there. He doesn't even live in Indianapolis. Despite Ascension's high-minded platitudes, they pay $10s of thousands of dollars per year for his travel costs. HR department is pretentious and hard to deal with. If you want to express a concern, it is a shame that you can't trust HR to respect your confidentiality.

    Advice to ManagementAdvice

    Respect who your clients are. You might not think very highly of faith-based health care delivery but your clients care about it very much. Also, walk before you can run. The place is just getting off the ground and you're acting like it's Google. Slow down and get the small stuff right before chasing the big symbol crashes. Thin out the administrative areas and devote your salary budget to production people. There is too much overhead in that place.

    Doesn't Recommend
    Neutral Outlook
  8. 4 people found this helpful  

    Considering looking for another job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Indianapolis, IN (US)
    Current Employee - Supervisor in Indianapolis, IN (US)

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    The work load is manageable and very easy. I work with a WONDERFUL group of people. I get to work from home when ever I need to. And things are looking even brighter now that our current manager turned in her resignation. Prayerfully the company will hire a better replacement because she was a BIG dark cloud hanging over everyone's head. If not for all of the wonderful people that I work with, it would have been an impossible place to work. The senior leaders are starting to conduct a lot of employee surveys and they seem to be taking the employee complaints they receive seriously. The jury is still out on that one so we will see if they make the necessary changes to turn things around.

    Cons

    The company is quite disorganized. Especially the recruiting department. Hopefully things will get better.T he company hires leaders in and pays them less than some of their employees. The salary is based off of what you are making at your current job when hired in or promoted to instead of basing the starting salary off of the salary range for that specific job. I was hired in and paid less than the bottom salary range for my position and then later on I found out that there were employees reporting in my department that make more money than I do. This is nonsense. This is another example of the disorganization of the company. It's like they started the MSC and didn't completely think through every aspect of the design of things and later on they realized they made a mistake and tried to fix it. But they did a poor job of fixing it. There is also a lot of favoritism. It appears that internal promotions are based off of "who" you know instead of your ability to do the job and your prior experience. And what's worse is, they don't try to hide it. This place is a walking EEOC suit waiting to happen. The company "talks" about their "ministry" values but their actions don't mirror this.

    Advice to ManagementAdvice

    I think it's great that you promote from within but you really need to provide some training for your newly promoted leaders and assign an experienced mentor to each person. Because the company is promoting a lot of Associates in to leadership roles that have no prior experience and it is disastrous. Just a suggestion. And the HR department needs to do a better job of connecting with the Supervisors and Department Heads that they oversee, to make sure each department is representing the company according to the company's mission and values. I think they would be surprised at what they would find. But of course the reason for all of the inexperienced promotions is because the current leaders are promoting their "favorites" and not those most qualified for the position.

    Recommends
    Positive Outlook
  9. 2 people found this helpful  

    Okay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ascension Health Ministry Service Center

    Pros

    nice place but not for a very long time

    Cons

    unfair "culture"; it looks better in paper than what it really is...

  10. 3 people found this helpful  

    Entirely mismanaged and poorly focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN (US)
    Former Employee - Anonymous Employee in Indianapolis, IN (US)

    I worked at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    Free fountain soda, K-cup coffee machines. Open, modern floor plan & lots of windows. Focus on community involvement. Morning reflection e-mails from the on-site pastor and hours per month allotted to community service. Mobility program being rolled out slowly but surely offers associates the opportunity to work from home (something that most any job here can be done, honestly). Some flexibility in scheduling based on hours of operation.

    Cons

    The entire productivity tracking system (PES). Antiquated way of doing it, emphasis placed on percentages rather than the actual work getting done. Breaking down every activity you perform in order to track it takes nearly as much time as the work itself.

    Although there is an emphasis on community involvement & reverence, at least in the department I worked in we were absolutely chained to our desks and had no real means of participation as far as our service hours were concerned. No team atmosphere. Although they maintain an open floor plan, group-think is totally discouraged -- both on account of the workload which is very individualized and on account of the fact that if you spend time collaborating, your productivity tracking suffers.

    Management is more focused on how productive the department appears to be rather than how productive it actually is. At the same time, they're never on the floor in order to actually be providing constructive criticism or brainstorming ways to fix issues. The lack of communication is really frustrating, especially when there are obvious problems in the process that are not being fixed or even addressed. This reflects in poor service for the health ministries. Vicious cycle. At the same time, management is concerned with keeping employees in line to make the department look good rather than fostering growth and bettering the department itself. High turnover rate.

    The exempt employees in our department spent WELL over 40 hours a week to stay on top of a workload that is way too heavy for a 40 hour workweek. Regardless of the fact that there's some flexibility in scheduling shifts, you're expected to spend extra hours putting in the time to keep up with a workload that is insane and is nowhere near something someone could stay on top of in a normal workweek. There were hourly associates in the department in an easier role making easily as much as the exempt ones who had a laid back workload that was easily managed within 40 hours. Totally unbalanced.

    PTO is a joke, especially within the first year. 3.74 hours a pay period for full time employees, then you're bumped up to slightly over 4 a pay period after that. Equates to around 12 days a year, and that is any time spent away from work, no differentiation between sick & vacation time. Oh, and if you're saving time for a vacation... you better not get sick, because that vacation requires you to have the PTO to take it! With such a low accrual rate, it gives you no flexibility at all.

    Advice to ManagementAdvice

    Sweeping issues under the rug is going to bite you in the end. Make time for the people under you and be on the floor with them. A great multilevel management structure starts with great management, and at least in the department I was in, it was so poor up top that the chain of command was a complete mess. Staff properly for deployments, make workloads manageable.

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    The best place, environment, people i have worked with in my whole life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Match Exception (Accounts Payable) in Indianapolis, IN (US)
    Current Employee - Match Exception (Accounts Payable) in Indianapolis, IN (US)

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    It's a dream come true company to work with.

    Cons

    too much sugar in the free soda leading to diabetes. Coffee cup lids always shortening. Too much fun in the work place which may at times make people lost focus in what they doing or working on.

    Advice to ManagementAdvice

    The best managements in MSC are in Accounts Payable (Match Exception)

    Recommends
    Positive Outlook

Ascension Health Ministry Service Center Photos

Ascension Health Ministry Service Center
Meeting areas

+ Add Photo

Work at Ascension Health Ministry Service Center? Share Your Experiences

Ascension Health Ministry Service Center

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.