Asurion

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Asurion Reviews in Houston, TX US

Updated Jul 11, 2014
All Employees Current Employees Only

2.4 10 reviews

0% Approve of the CEO

(no image)

Steve Ellis

(1 ratings)

22% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work from home environment, lots of support available, great for someone who needs a "hobby job"(in 16 reviews)

  • The company has great trainers and coaches and is fast paced and lots to learn(in 15 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences(in 21 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent(in 9 reviews)

10 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Rethink Houston site Leadership

    Operations Supervisor (Former Employee) Houston, TX (US)

    ProsMy paycheck was always on time
    they have some great employees, but lack of true leadership--- Bad management make good employees do bad

    Conslack of knowledge on senior leadership team
    coaching and development of operations supervisor are little to none
    glass ceiling, all the operations managers are more concerned with praising one another with no acknowledgement of the operations supervisors or their teams
    a multitude of inexperienced operations supervisors, only promoted because of personal relationships, not on value added or experience level (just because you are a good agent, doesn't mean you are a good supervisor

    Advice to Senior ManagementReevaluate senior leadership on Houston site

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    1 person found this helpful  

    Its an ok work envrionment

    Anonymous Employee (Current Employee) Houston, TX (US)

    Prosgreat benefits, start of salary is good if in school or have a baby to go to, attendance policy i feel is great as well, bonus are available every month as long as you meet ur monthly metrics.

    Constoo many calls when less people are working.. supervisors have lots of favoritism

    Advice to Senior Management*award more when metrics are met not just say what the rep is doing wrong..
    *close sundays if devices get shipped till monday

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    It was great

    Release Coordinator (Former Employee) Houston, TX (US)

    ProsMy schedule allowed to attend to school.

    ConsWorked an On Call schedule

    Advice to Senior ManagementFind a solution for between shift gaps

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Company is focused on the company but will tell you differently.

    Customer Service Representative (Current Employee) Houston, TX (US)

    ProsWork space for each individual is larger than many call centers. Incentives offered for performance are good and have just been increased.

    ConsSupport for individual customer service representatives is lacking in most of the supervisors. I have had over six supervisors in 18 months and only two offered any real assistance or feedback. Most just spend your Coaching and Development sessions repeating printed materials over and over. Quality reviews are questionable at best.

    Advice to Senior ManagementQuality reviews are inconsistent and based on the prejudices of the individual reviewer and this is a major aspect that needs to be addressed. It has become known not to question quality reviews or reprisals will follow.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities

    1 person found this helpful  

    Avoid if you can

    Anonymous Employee (Current Employee) Houston, TX (US)

    ProsGood paycheck, Benefits, Perks
    Supervisors are approachable

    ConsCall volume
    Customer complaints
    Low Pay
    Promotion comes with a catch

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Decent Place to Work

    Production Supervisor (Current Employee) Houston, TX (US)

    ProsManagement definitely cares but sometimes lacks the ability to execute. A lot of young leaders at mid-level positions who need a lot of guidance.

    ConsThe technology infrastructure has some significant opportunities. Systems experience significant latency and/or functionality issues on a near daily basis.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Young company good to work for a short period of time

    Supervisor (Former Employee) Houston, TX (US)

    ProsLots of overtime
    Friendship on floor
    Easy job

    ConsToo many calls
    Spoiled customers asking for extra things
    Graveyard schedule

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    They are hypocrites and liars.

    Customer Service Representative (Former Employee) Houston, TX (US)

    ProsGood pay, location, and call flow.

    ConsNot for certain if there are any.

    Advice to Senior ManagementYes.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    very challenging but also very rewarding

    Customer Service Representative (Former Employee) Houston, TX (US)

    Prosovertime galore
    okay pay
    awesome bonus plans

    Consvery strict with absences and being late

    Advice to Senior Managementbe more compasionate towards people and life situations

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Overworked for low pay (RUN)

    Customer Service Representative (Former Employee) Houston, TX (US)

    ProsInsurance, fun co-workers, free roadside services and good phone bill discounts

    ConsVery low raises, unprofessional supervisors, lots of favoritism, unethical, attendance policy and repetitive work.

    Advice to Senior ManagementRespect all hourly paid associates everyone should get a raise of at least $0.20 not giving a raise to some make people not respect the company. Promote supervisors who really care about the phone reps instead of ones who only care about their bonus. Look more into a better attendance policy. HR need to get more involved with the many unethical things going on instead of staying in their offices ignoring the issues they would hear us complain about when they would pass by.

    No, I would not recommend this company to a friend

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