Asurion
3.1 of 5 179 reviews
www.asurion.com Nashville, TN 5000+ Employees

Asurion Reviews in Houston, TX US

Updated Jan 22, 2014
All Employees Current Employees Only

2.5 8 reviews

                             

0% Approve of the CEO

(no image)

Steve Ellis

(1 ratings)

29% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

It was great

Release Coordinator (Former Employee)
Houston, TX (US)

I worked at Asurion full-time for more than a year

ProsMy schedule allowed to attend to school.

ConsWorked an On Call schedule

Advice to Senior ManagementFind a solution for between shift gaps

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • No Opinion of CEO

 

Company is focused on the company but will tell you differently.

Customer Service Representative (Current Employee)
Houston, TX (US)

I have been working at Asurion full-time for more than a year

ProsWork space for each individual is larger than many call centers. Incentives offered for performance are good and have just been increased.

ConsSupport for individual customer service representatives is lacking in most of the supervisors. I have had over six supervisors in 18 months and only two offered any real assistance or feedback. Most just spend your Coaching and Development sessions repeating printed materials over and over. Quality reviews are questionable at best.

Advice to Senior ManagementQuality reviews are inconsistent and based on the prejudices of the individual reviewer and this is a major aspect that needs to be addressed. It has become known not to question quality reviews or reprisals will follow.

No, I would not recommend this company to a friend

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1 person found this helpful  

Avoid if you can

Anonymous Employee (Current Employee)
Houston, TX (US)

I have been working at Asurion full-time for less than a year

ProsGood paycheck, Benefits, Perks
Supervisors are approachable

ConsCall volume
Customer complaints
Low Pay
Promotion comes with a catch

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1 person found this helpful  

Decent Place to Work

Production Supervisor (Current Employee)
Houston, TX (US)

I have been working at Asurion full-time for less than a year

ProsManagement definitely cares but sometimes lacks the ability to execute. A lot of young leaders at mid-level positions who need a lot of guidance.

ConsThe technology infrastructure has some significant opportunities. Systems experience significant latency and/or functionality issues on a near daily basis.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Young company good to work for a short period of time

Supervisor (Former Employee)
Houston, TX (US)

I worked at Asurion

ProsLots of overtime
Friendship on floor
Easy job

ConsToo many calls
Spoiled customers asking for extra things
Graveyard schedule

Advice to Senior ManagementNone

No, I would not recommend this company to a friend

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2 people found this helpful  

They are hypocrites and liars.

Customer Service Representative (Former Employee)
Houston, TX (US)

I worked at Asurion

ProsGood pay, location, and call flow.

ConsNot for certain if there are any.

Advice to Senior ManagementYes.

No, I would not recommend this company to a friend

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2 people found this helpful  

very challenging but also very rewarding

Customer Service Representative (Former Employee)
Houston, TX (US)

I worked at Asurion

Prosovertime galore
okay pay
awesome bonus plans

Consvery strict with absences and being late

Advice to Senior Managementbe more compasionate towards people and life situations

Yes, I would recommend this company to a friend

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1 person found this helpful  

Overworked for low pay (RUN)

Customer Service Representative (Former Employee)
Houston, TX (US)

I worked at Asurion

ProsInsurance, fun co-workers, free roadside services and good phone bill discounts

ConsVery low raises, unprofessional supervisors, lots of favoritism, unethical, attendance policy and repetitive work.

Advice to Senior ManagementRespect all hourly paid associates everyone should get a raise of at least $0.20 not giving a raise to some make people not respect the company. Promote supervisors who really care about the phone reps instead of ones who only care about their bonus. Look more into a better attendance policy. HR need to get more involved with the many unethical things going on instead of staying in their offices ignoring the issues they would hear us complain about when they would pass by.

No, I would not recommend this company to a friend

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Asurion – Why Work for Us?

For the past 20 years, Asurion has helped people across the globe balance the interdependency between life and technology. Today, as the industry-defining leader of technology solutions, we ensure 300 million… Full Overview

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Glassdoor is your free inside look at Asurion reviews and ratings in Houston, TX — including employee satisfaction and approval rating for Asurion CEO Steve Ellis. All 8 reviews posted anonymously by Asurion employees.