Asurion

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Asurion Reviews in Houston, TX

Updated 7 August 2014
Updated 7 August 2014
240 Reviews

3.0
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Ellis
65 Ratings

Review Highlights

Pros
  • Great work from home environment, lots of support available, great for someone who needs a "hobby job" (in 16 reviews)

  • The company has great trainers and coaches and is fast paced and lots to learn (in 15 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 21 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 9 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I love asurion but they are not very flexible especially for people with families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Escalations Specialist  in  Houston, TX (US)
    Current Employee - Escalations Specialist in Houston, TX (US)

    Pros

    I love interacting with the customers and all of my co-workers. They are always doing something fun on-site to keep employees involved and morale up. Even at home they email out games and team building exercises to keep morale up. Training was simple may need a bit more but it is a call center and things are ever changing so I kind of understand it is hard to teach everything in training...Besides you learn a lot more once you hit the phones. You get PTO and VTO depending on call volumes however VTO is not forces like some companies. Business casual/ casual dress. Some supervisors have their favorites and some should not be supervisors but you do have those supervisors that are awesome at their job

    Cons

    Trying to get a schedule change to accommodate things that go on in your life is like pulling teeth. Especially if you have a family that is not really taken into consideration but hey I guess its all based on business needs.

    Advice to ManagementAdvice

    Be a little more flexible with schedule changes and keep up the good work with boosting morale.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rethink Houston site Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Houston, TX (US)
    Former Employee - Operations Supervisor in Houston, TX (US)

    Pros

    My paycheck was always on time
    they have some great employees, but lack of true leadership--- Bad management make good employees do bad

    Cons

    lack of knowledge on senior leadership team
    coaching and development of operations supervisor are little to none
    glass ceiling, all the operations managers are more concerned with praising one another with no acknowledgement of the operations supervisors or their teams
    a multitude of inexperienced operations supervisors, only promoted because of personal relationships, not on value added or experience level (just because you are a good agent, doesn't mean you are a good supervisor

    Advice to ManagementAdvice

    Reevaluate senior leadership on Houston site

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Its an ok work envrionment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)

    Pros

    great benefits, start of salary is good if in school or have a baby to go to, attendance policy i feel is great as well, bonus are available every month as long as you meet ur monthly metrics.

    Cons

    too many calls when less people are working.. supervisors have lots of favoritism

    Advice to ManagementAdvice

    *award more when metrics are met not just say what the rep is doing wrong..
    *close sundays if devices get shipped till monday

    Doesn't Recommend
    Neutral Outlook
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  5. 3 people found this helpful  

    It was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Release Coordinator  in  Houston, TX (US)
    Former Employee - Release Coordinator in Houston, TX (US)

    Pros

    My schedule allowed to attend to school.

    Cons

    Worked an On Call schedule

    Advice to ManagementAdvice

    Find a solution for between shift gaps

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Company is focused on the company but will tell you differently.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX (US)
    Current Employee - Customer Service Representative in Houston, TX (US)

    Pros

    Work space for each individual is larger than many call centers. Incentives offered for performance are good and have just been increased.

    Cons

    Support for individual customer service representatives is lacking in most of the supervisors. I have had over six supervisors in 18 months and only two offered any real assistance or feedback. Most just spend your Coaching and Development sessions repeating printed materials over and over. Quality reviews are questionable at best.

    Advice to ManagementAdvice

    Quality reviews are inconsistent and based on the prejudices of the individual reviewer and this is a major aspect that needs to be addressed. It has become known not to question quality reviews or reprisals will follow.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Avoid if you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)

    Pros

    Good paycheck, Benefits, Perks
    Supervisors are approachable

    Cons

    Call volume
    Customer complaints
    Low Pay
    Promotion comes with a catch

  8. 1 person found this helpful  

    Decent Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Supervisor  in  Houston, TX (US)
    Current Employee - Production Supervisor in Houston, TX (US)

    Pros

    Management definitely cares but sometimes lacks the ability to execute. A lot of young leaders at mid-level positions who need a lot of guidance.

    Cons

    The technology infrastructure has some significant opportunities. Systems experience significant latency and/or functionality issues on a near daily basis.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    They are hypocrites and liars.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX (US)
    Former Employee - Customer Service Representative in Houston, TX (US)

    Pros

    Good pay, location, and call flow.

    Cons

    Not for certain if there are any.

    Advice to ManagementAdvice

    Yes.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Young company good to work for a short period of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor  in  Houston, TX (US)
    Former Employee - Supervisor in Houston, TX (US)

    Pros

    Lots of overtime
    Friendship on floor
    Easy job

    Cons

    Too many calls
    Spoiled customers asking for extra things
    Graveyard schedule

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    very challenging but also very rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX (US)
    Former Employee - Customer Service Representative in Houston, TX (US)

    Pros

    overtime galore
    okay pay
    awesome bonus plans

    Cons

    very strict with absences and being late

    Advice to ManagementAdvice

    be more compasionate towards people and life situations

    Recommends
    No opinion of CEO

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