BB&T Reviews

Updated 23 October 2014
Updated 23 October 2014
528 Reviews
3.2
528 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
344 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)


Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 22 reviews)

More Highlights

Employee Reviews

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  1.  

    New management in Processing/Underwriting with no knowledge of Mortgage experience and implements unnecessary processes that doesn't pertain to the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Processor in Greer, SC (US)
    Former Employee - Mortgage Loan Processor in Greer, SC (US)

    I worked at BB&T full-time (more than 10 years)

    Pros

    Only working 8 hours and good benefits.

    Cons

    No overtime, horrible salary, horrible management, inexperience associates.

    Advice to ManagementAdvice

    Learn your role and mortgage guidelines. Don't be stupid!!

    No opinion of CEO
  2.  

    Extreme penny pinchers, with a lack of long term planning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Tampa, FL (US)
    Former Employee - Project Manager in Tampa, FL (US)

    I worked at BB&T full-time (more than 5 years)

    Pros

    Great group of employees within operations group.

    Cons

    A lot of red tape, office politics and limited room for growth.

    Advice to ManagementAdvice

    Listen to your teams more.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Coasting along

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Person in Raleigh, NC (US)
    Current Employee - IT Person in Raleigh, NC (US)

    I have been working at BB&T full-time (more than 3 years)

    Pros

    Benefits The so called Perfect Client Experience philosophy...it just needs to be consistently enforced.

    Cons

    Good ol'e boy system Not what you know but who you know that gets you promoted
    Management still running the bank like a small town bank rather than a progressive regional bank

    Advice to ManagementAdvice

    Listen to the people down below and not your direct reports or those in management to get the real picture. Next time you do a RIF look at the management team and eliminate the dead wood. You are not going to get more done with less working staff. We need some new management who DO have the values and ethics of BB&T. We don't need anymore of those that have experience from other places but not our PCE values.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Decent pay, but lack of help from Executives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at BB&T part-time (more than an year)

    Pros

    They pay is pretty good for a bank teller. I don't receive benefits but from my other coworkers it seems OK and even better when you reach a managing level. Also, i think after 5 or 10 years or working there you get an added week of vacation with a maximum of 5 weeks paid vacation in a year. I have heard of their pension plans and my manager appreciates that when she retires.

    Cons

    Recently they have been making huge changes and issued a hiring freeze since the beginning of summer. My branch, along with other branches, have been short handed. Customers have not been happy due to the longer wait lines and lack of staff that they are accustomed to. Now we are told to work with what we have and everyone has to do more but not get compensated for the extra responsibilities. They still want us to hit our sales goals and pinch every penny as in save every pen and paper. They charge a lot of fees to clients which they have stated is their strategy to improve numbers for their shareholders. Why is BB&T's fee to cash a check one of the highest if not the highest compared to other banks. Meanwhile the busy bees have to handle the upset clients and then the guys upstairs wonder why we don't hit our numbers. Everyone has been frustrated and many people I've heard had given their notice when all this madness started. Each branch needs to bring in more with less. Also, their software needs a complete update! It takes so long to process a transaction and we waste so much paper. We don't even have pinpads to swipe a card. Also, I have not seen a large national bank who needed their customers to write a check in order to withdraw cash. I found that very backwards and outdated. And install the no envelope deposit ATMs at every location. You are losing a lot of money due to fraud at the ATMs. Not to mention you are just behind in times. Wells Fargo had those ATMs since 2008 or so.

    Advice to ManagementAdvice

    You are starting to lose focus of the most important people, your clients. In the mission statement, it says our shareholders are number one, which I understand; however, it is your clients who generate revenue for your shareholders. Update everything, the software, the hardware, and try to reduce all the paper that is used. I don't see how you can be competitive with the big banks if you do not keep up with their level of efficiency. If I didn't work here I wouldn't bank here. Many business clients I have spoken to have been very upset with fees as well and have planned to move to a different bank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Rollercoaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker
    Current Employee - Branch Banker

    I have been working at BB&T full-time (more than 8 years)

    Pros

    Great benefits, attainable goals, work/life balance

    Cons

    Short staffed constantly, productive employees are not recognized for meeting or exceeding goals. Software is outdated and slow. Too much upper management, who are never seen visiting the branches to observe what cutting jobs is doing to the moral of the employees and trust of the customers,

    Advice to ManagementAdvice

    Get out and visit the branches, branches that are meeting and exceeding there goals should not be the ones to take the biggest hits in staffing, you are setting them up to fail. Follow up on the scheduled business calls ML are setting, because they are NOT going on calls. If every ML were doing what they were suppose to we would not be cutting employees because they would be generating revenue! Wake up Management! We aren't having PK, PCE or weekly sales meetings. I know ML's who do absolutely nothing to generate business or loans, their branch bankers do all the work, or they get what walks through the door. Also did you know you have ML's who cant cover for a BB long enough for them to take a lunch? Aren't all employees entitled to get a lunch during a 9 hr day?

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Good & not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Senior Teller
    Current Employee - Certified Senior Teller

    I have been working at BB&T full-time (more than 10 years)

    Pros

    The benefits such as medical & eye insurance are great. So are the vacation time & holidays.

    Cons

    The micro-managing & recent employee cuts are nerve-racking. Employee morale is low & client satisfaction seems to be declining. I've been with BB&T for a very long time & have never felt as insecure as I do now. I've seen managers come & go. Wish the one we have now would go.

    Advice to ManagementAdvice

    Managers & customer service people should all pull some teller time. They need to know what we do & go through. They need to show a little more respect & appreciation. They need to decide if they want us to have a sales meeting on Monday morning or get the night deposit bags done before opening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Happy I got out when I did.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time (more than 10 years)

    Pros

    Work/life balance, benefits (401k, insurance, PENSION), decent dedication to training/continuing education

    Cons

    The organization is crawling with B-/C+ grade level employees with little experience to fulfill current roles, advancement at BB&T is dependent on 1) interpersonal and sometimes inappropriate relationships and 2) the amount of time you've input, intelligence and work ethic are severely undervalued, middle and senior level management waiver on making clear and concise decisions which makes execution of tasks tedious and impossible, market leaders/regional presidents lack the skill set, professionalism, and influence to advance the banks loan portfolio to a higher quality, executive management has become blinded by the "we haven't lost money x amount of quarters" speech -- they've lost focus on the basic bread and butter items that made the bank TRULY profitable (if you've read How the Mighty Fall, you might be shaking your head in a "this is true", fashion, work load is often uneven, formal mentoring programs lack structure and purpose, RIF's are the new NORM, being a number instead of a person is the new NORM.

    Advice to ManagementAdvice

    Fire non-performers. Period. No excuses or "coaching" them out. Make an example of people who are consistently nonperforming. What's the old adage -- complacency breeds contempt. Think about the implementation of changing processes and think about the full set of consequences before you roll out a process-- especially if you know you are going to change it again in 90 days. Open your pocket book and hire high performing individuals AND hire subject matter experts - not some person who did well on one job who you believe has the capability of tackling a larger, more rigorous, and CRITICAL project. Have a better succession plan -- bringing in outside senior level managers who don't appreciate, respect, or embrace the companies values is damaging, no matter how successful they were in their previous organizations.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Wonderful place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    Great benefits. They care about their associates well being

    Cons

    Slow to promote. Try not to micromanage

    Advice to ManagementAdvice

    Give credit where credit is due. Promote the ones that deserve it.

  10. 4 people found this helpful  

    A pretty surface with some messed up management...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker

    I worked at BB&T full-time (less than an year)

    Pros

    Benefits, PTO, pension plan, great health club called Life Force that encourages a healthy lifestyle for discounts on the health insurance. Employee camaraderie! Lots of teamwork.

    Cons

    Short staffed, management can be tough on people. They don't like it when you try and get the truth. The market leaders tend to snitch on other employees and if you do something to upset one manager, you can get blacklisted.

    Advice to ManagementAdvice

    Check your Market Leaders calendars and drop by when they say they have all of those appointments - they rarely really exist. Also when an RB says there are issues and multiple other people can confirm the facts, then interview other people. A particular ML likes using their "in" with the boss to avoid having to use the proper channels when it comes to getting rid of someone they don't like.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    job insecurity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time (more than an year)

    Pros

    nothing really. only positive thing for me is that it's close to home.

    Cons

    Summer 2013 they cut a bunch of managers and clustered them to be over 2 or more branches. Summer 2014 they did an additional cut and now managers are clustered to maybe 4 branches minimum. They cut the hours of a bunch of tellers from full to part time to further save on expenses which puts extra workload on the 1 full time employee at the branch with no pay increase. Very unrewarding and stressful and the part timers now have a financial burden with the pay cut. They think it's acceptable for clients to have extended wait times with only 2 employees at the branch which is a security risk.

    Advice to ManagementAdvice

    Need to evaluate the effects of cutting all these hours on employees before making such drastic changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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