Baker & Taylor

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Baker & Taylor Reviews

Updated 4 February 2015
Updated 4 February 2015
55 Reviews
2.4
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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George Coe
1 Rating

Review Highlights

Pros
  • You get free books that no one else wants (in 4 reviews)

  • Very little overtime, good pay, was able to work without a lot of micro-management, opportunity to learn the the book industry (in 3 reviews)


Cons
  • Limited growth with no room for advancement (in 4 reviews)

  • No raises in 2012, and a further statement to employees that further cost cuts will be made; will one or more sites be closed as a result (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Stepping stone while working towards your next goal/opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Baker & Taylor full-time (more than 3 years)

    Pros

    flexible hours, free parking, celebrating events like birthdays, contentment, job enhancement/shadowing

    Cons

    lack of communication, lack of advancement, negativity, no consistency, training, lack of holidays, PTO, pay, low morale, benefits, favoritism,

    Advice to ManagementAdvice

    Work on communication to your employees...everyone talks gossip, negativity rubs off....it also seems when having to transition there is little time to get sufficient training -- you kind of get thrown into a melting pot if you will; if you have set goals and want to advance rapidly or at a decent pace this isn't the place for you but if you can be content at the same thing then you might not have an issue; training opportunities to increase skills and knowledge of subject matter isn't provided by leadership, yet is it up to them or the employee I'm not sure; additional holidays other than the main six would be nice; PTO is paid time off regardless of what reason so you need to use it wisely; it's a job and can learn new skills and information; depending on your area of focus and what you want out of company, this may or may not be the one to have that long-term career with....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Charlotte, NC (US)
    Current Employee - Account Manager in Charlotte, NC (US)

    I have been working at Baker & Taylor full-time (more than a year)

    Pros

    Great people to work with.
    Somewhat flexible schedule.

    Cons

    No incentive for hard work. No pay raises without a promotion or new position. Salaried employees expected to work a minimum of 10 hours OT a week with no additional compensation. Expected to do our jobs along with the jobs of several other departments.

    Advice to ManagementAdvice

    Give your people incentives to work. Why would someone want to work hard 50+ hours a week, with the same benefits as someone who works minimum hours and does the minimum required for their jobs?
    Have more accountability - you shouldn't be required to do someone else's job and not get paid for it, when they don't do theirs but still collect a salary.

    Neutral Outlook
    No opinion of CEO
  3.  

    Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Bridgewater, NJ (US)
    Former Employee - Buyer in Bridgewater, NJ (US)

    I worked at Baker & Taylor

    Pros

    Some of the people were very nice. Salary was fairly competitive.

    Cons

    Overall depressing environment. Perhaps not surprising considering the challenges in their industry.

    Advice to ManagementAdvice

    Diversify more. Hire positive, genuinely caring people in upper management. It will trickle down.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Unreasonable

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Baker & Taylor

    Pros

    If like working overtime a lot then you will like this job depending on the department also they offer benefits but I think they're expensive

    Cons

    Management is full of favoritism.

    The incentive is near to impossible to earn even if you make amazing production you won't get any incentive if you make a certain amount of errors.

    PTO is earned but good luck getting a day off you can ask for it and they will just say no.

    If you are really good at what you do they make it near to impossible for you to transfer departments..

    Weekend overtime is mandatory and they hardly ever warn you ahead of time it's always last minute

    No holiday bonuses. No raises.

    Advice to ManagementAdvice

    Be more reasonable when it comes to incentive. Pay more attention to who you put in charge. And make some sort of arrangement so your employees can have their earned days off. Make more opportunities for your employees to advance and if you can't figure out fair incentive consider raises.

  6.  

    Work in progress-evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Commerce, GA (US)
    Current Employee - Anonymous Employee in Commerce, GA (US)

    I have been working at Baker & Taylor full-time (more than 10 years)

    Pros

    Enjoy working with good people who are passionate about their contributions. Local safety and quality incentives are improving. New management at corporate level may improve promotion opportunity and constructive communication. Allowed to work fairly independently without micro-management---in some areas. Local management is friendly and many managers seem to genuinely care about their employees.

    Cons

    High retention means little room for advancement. Few opportunities for personal growth. Low level management entrenched and territorial.

    Advice to ManagementAdvice

    Offer additional opportunities for training, increase tuition reimbursement limits. Hold mid and lower level employees to standards of accountability. Reward the front-line employees who are sometimes overlooked.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Not an innovative workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC (US)
    Current Employee - Anonymous Employee in Charlotte, NC (US)

    I have been working at Baker & Taylor full-time (less than a year)

    Pros

    Access to free books and CDs. Decent commute if you live on the southside. Fair salary for job requirements.

    Cons

    Most workers were previous Wells Fargo employees and apparently they brought their bank mentality with them. Not a friendly social culture. Design and creativity is not valued in comparison to other forward thinking companies. Everyone was nervous about keeping their jobs most of the time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    floundering company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC (US)
    Former Employee - Anonymous Employee in Charlotte, NC (US)

    I worked at Baker & Taylor full-time (more than 8 years)

    Pros

    The people at B&T are very dedicated. But the company itself is a dinosaur. The book business is struggling with new players and with digital. This company can't keep up.

    Cons

    There are a lot of competing factions. A lot of good people, but most are terribly frustrated at the lack of progress and leadership. Really poor benefits structure.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Commerce, GA (US)
    Current Employee - Anonymous Employee in Commerce, GA (US)

    I have been working at Baker & Taylor

    Pros

    People are friendly. Hours are good for parents with children in school.

    Cons

    Benefits are expensive, management has their head in the sand (unless you are related or one of their friends), unfair work treatment.

    Advice to ManagementAdvice

    Grow up and run this company like a company. Pay competitive rates and get better insurance. Make sure you give 48 hours notice on OT. Treat the employees with respect and compassion. Get management/supervisors to understand that they are not on the top of the "food chain."

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good Products. Awful Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst
    Former Employee - Quality Assurance Analyst

    I worked at Baker & Taylor full-time (less than a year)

    Pros

    Nice office building in a good location.

    Cons

    No organization. Management doesn't have a clue. Unrealistic expectations of staff. Pay scale is a joke.

    Advice to ManagementAdvice

    Keep better track of your upper level managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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