Baker & Taylor Reviews

Updated 26 October 2014
Updated 26 October 2014
51 Reviews
2.3
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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George Coe
1 Rating

Review Highlights

Pros
  • You get free books that no one else wants (in 4 reviews)

  • Very little overtime, good pay, was able to work without a lot of micro-management, opportunity to learn the the book industry (in 3 reviews)


Cons
  • Limited growth with no room for advancement (in 4 reviews)

  • No raises in 2012, and a further statement to employees that further cost cuts will be made; will one or more sites be closed as a result (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Work in progress-evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Commerce, GA (US)
    Current Employee - Anonymous Employee in Commerce, GA (US)

    I have been working at Baker & Taylor full-time (more than 10 years)

    Pros

    Enjoy working with good people who are passionate about their contributions. Local safety and quality incentives are improving. New management at corporate level may improve promotion opportunity and constructive communication. Allowed to work fairly independently without micro-management---in some areas. Local management is friendly and many managers seem to genuinely care about their employees.

    Cons

    High retention means little room for advancement. Few opportunities for personal growth. Low level management entrenched and territorial.

    Advice to ManagementAdvice

    Offer additional opportunities for training, increase tuition reimbursement limits. Hold mid and lower level employees to standards of accountability. Reward the front-line employees who are sometimes overlooked.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Not an innovative workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC (US)
    Current Employee - Anonymous Employee in Charlotte, NC (US)

    I have been working at Baker & Taylor full-time (less than an year)

    Pros

    Access to free books and CDs. Decent commute if you live on the southside. Fair salary for job requirements.

    Cons

    Most workers were previous Wells Fargo employees and apparently they brought their bank mentality with them. Not a friendly social culture. Design and creativity is not valued in comparison to other forward thinking companies. Everyone was nervous about keeping their jobs most of the time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    floundering company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC (US)
    Former Employee - Anonymous Employee in Charlotte, NC (US)

    I worked at Baker & Taylor full-time (more than 8 years)

    Pros

    The people at B&T are very dedicated. But the company itself is a dinosaur. The book business is struggling with new players and with digital. This company can't keep up.

    Cons

    There are a lot of competing factions. A lot of good people, but most are terribly frustrated at the lack of progress and leadership. Really poor benefits structure.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Commerce, GA (US)
    Current Employee - Anonymous Employee in Commerce, GA (US)

    I have been working at Baker & Taylor

    Pros

    People are friendly. Hours are good for parents with children in school.

    Cons

    Benefits are expensive, management has their head in the sand (unless you are related or one of their friends), unfair work treatment.

    Advice to ManagementAdvice

    Grow up and run this company like a company. Pay competitive rates and get better insurance. Make sure you give 48 hours notice on OT. Treat the employees with respect and compassion. Get management/supervisors to understand that they are not on the top of the "food chain."

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good Products. Awful Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst
    Former Employee - Quality Assurance Analyst

    I worked at Baker & Taylor full-time (less than an year)

    Pros

    Nice office building in a good location.

    Cons

    No organization. Management doesn't have a clue. Unrealistic expectations of staff. Pay scale is a joke.

    Advice to ManagementAdvice

    Keep better track of your upper level managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Dead End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgewater, NJ (US)
    Current Employee - Anonymous Employee in Bridgewater, NJ (US)

    I have been working at Baker & Taylor (more than 10 years)

    Pros

    Fairly good benefits. Corporate communications improving.

    Cons

    Very hierarchical. Directors promote managers...managers promote supervisors, but rank-and-file get nothing. Strong favoritism in my dept. Antagonistic attitude toward employees from corporate HQ in Charlotte. Unusual leave policies and company granted holiday time. Salaries somewhat below industry standard.

    Advice to ManagementAdvice

    Provide some incentives beyond "at least you have a job."

    Neutral Outlook
    Disapproves of CEO
  8.  

    Ok in the beginning, Stressful once new Leadership arrived.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Marketing Specialist in Charlotte, NC (US)
    Former Employee - Email Marketing Specialist in Charlotte, NC (US)

    I worked at Baker & Taylor full-time (more than an year)

    Pros

    Pay was ok, not the best - good benefits and paid time off. Lots of potential to grow in the beginning. Free movies and books from time to time.

    Cons

    Once new Leadership arrived, things changed drastically. Words like "Synergy" were thrown around repeatedly, and then layoff's ensued - starting with the marketing department. The direction the company was going wasn't very clear, and a lot of new hires didn't make much sense. The environment became very tense as layoff after layoff continued - until finally I was laid off. I was actually relieved at that point (I was one of the last they let go).

    Advice to ManagementAdvice

    Don't layoff proven employees that help grow a company just because you think they don't fit into your "vision for the future". And do a better job of communicating what "synergy" means.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    System Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Support Specialist in Commerce, GA (US)
    Current Employee - Systems Support Specialist in Commerce, GA (US)

    I have been working at Baker & Taylor full-time (more than an year)

    Pros

    Great work environment, great people!

    Cons

    Management isn't the best - in this department; opportunities for advancement are only in the corporate office and they don't pay relocation fees

    Advice to ManagementAdvice

    Please consider leadership and compensation

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Corporate America at Its Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC (US)
    Former Employee - Anonymous Employee in Charlotte, NC (US)

    I worked at Baker & Taylor full-time (more than 3 years)

    Pros

    The pay was reasonable and benefits met with industry standard. I can also say that workers in other departments seemed to be very happy and their teams were much closer than mine, so it would seem that job satisfaction depends on the department you are in and leadership of the team.

    Cons

    Nepotism, secrecy and little opportunity for advancement. I worked here through the economic downturn and experienced two different leadership regimes as a result. I never thought I'd miss the first until I experienced the second. The first was very inflexible and old-school in their approach, but they were good people at heart, maybe a little too jaded. Working for them was boring, but consistent.

    The second group was inexperienced, sophomoric and highly unprofessional in their leadership approach. It felt more like high school than a place of business. Neither regime understood technology well enough to lead technologists of any discipline, and both were too prideful to defer to the specialists they had on staff in matters concerning their specialties. I felt very isolated most of the time because it was made clear that my intellectual contributions weren't welcomed.

    The environment was ruled by fear and the effect was palpable. So much so that after a friend of mine visited to meet with upper management, when I saw him next he said, "That place is toxic, and you can feel it right you walk in the door. It definitely starts from the top."

    Advice to ManagementAdvice

    It makes no sense at all to seek out the best fit for a job and then undermine their contributions or belittle their efforts. When you hire people who specialize in an area of importance to your goals, defer to their judgement. Promote more leaders and less managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Very Smart cxompany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Manager in Dallas, TX (US)
    Current Employee - Regional Manager in Dallas, TX (US)

    I have been working at Baker & Taylor full-time (more than 5 years)

    Pros

    Work enviornment, Leadership, some opportunities

    Cons

    Low pay on base salarys

    Advice to ManagementAdvice

    Great Leadership in place for Baker & Taylor

    Recommends
    Neutral Outlook

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