Boots Reviews

Updated 24 April 2015
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3.2
234 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
61 Ratings

Pros
  • Staff discount was good and always felt appreciated as an employe (in 25 reviews)

  • Always had good discount for Boots products and double discount days for staff (in 15 reviews)

Cons
  • Long hours and not enough FTE mean that quite often the store has long queues (in 11 reviews)

  • customer service ethic disappears beyond the application and interview (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Make-Up Artist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Make -up Artist in Elk Grove, CA (US)
    Former Employee - Make -up Artist in Elk Grove, CA (US)

    I worked at Boots part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The nicest people I ever had the privilege of working with

    Cons

    Not enough hours for part time

    Advice to Management

    Stick to the way you treat your coworker's

  2. Customer care assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boots

    Recommends
    Recommends

    Pros

    Nice environment, good discounts, meet different people every day

    Cons

    Poor training, managers want to push No 7 every day without illustrating the products to the new employers.

  3. good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boots

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    has a great bonus scheme

    Cons

    needs a bit more insentive

    Boots Response

    Apr 22, 2015

    Thank you for your feedback.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company to work for.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boots

    Pros

    People are very nice & very helpful.
    Discounts
    Senior members are a lot nicer than expected.
    Staff are more helpful than management.

    Cons

    I am new at Boots & I can honestly say, I have never had such a bad training experience.
    Basically, they put you out onto the shop floor & expect you to "know" what needs to be done. You're not told what needs to be replenished, or what you're needed on. You feel like an idiot for asking what your objectives are.
    I have yet been allocated a department so I often feel like I'm surplus to requirement.

    Advice to Management

    There needs to be more focus on training when employing people. You just throw us out into the Boots world without any help whatsoever.
    I expected it to be more organised.
    If you want the best of your staff then you must give them all the tools to be their best.

  6. customer assistant, serve customers on tills, keep shop floor neat and tidy, put out stock and help put on fragrances

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)

    I have been working at Boots part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great reputation
    decent pay
    good reliable products and good service

    Cons

    constant unrealistic targets
    training for new staff is bad, left to figure it out yourself. initiative is so key
    hours can be long and you'll feel slightly overworked at the end of the day.

    Advice to Management

    better organisation, empathize more, employees are people too.

    Boots Response

    Apr 22, 2015

    Thank you for sharing your review. We appreciate your feedback and we will share it further.

  7. Sales Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots

    Pros

    working with a big team

    Cons

    working shifts and very late nights

    Boots Response

    Apr 14, 2015

    Thank you for your feedback.

  8. Very easy and challenge non existent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Birmingham, England (UK)
    Former Employee - Customer Assistant in Birmingham, England (UK)

    I worked at Boots part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff discount card, 20% off Boots products, 10% off the rest. Good place to earn some extra cash but that's about all.

    Cons

    Undervalued staff, very boring work and not really any career prospects other than going to management but even that is a dead end other than gaining some experience.

    Advice to Management

    Do all the training provided because customer assistants know more than management half of the time.

    Boots Response

    Apr 22, 2015

    Thank you for taking the time to share a review.

  9. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Derby, England (UK)
    Former Employee - Customer Assistant in Derby, England (UK)

    I worked at Boots

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -good pay
    -staff discount was really useful
    -good environment to work in

    Cons

    -no chance of progression
    -head office always making mistakes with pay
    -not enough support from management

    Boots Response

    Apr 22, 2015

    Thank you for taking the time to leave your feedback.

  10. Beauty Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor
    Current Employee - Beauty Advisor

    I have been working at Boots part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great flexibility as far as work schedule goes, good starting pay with exceptional benefits considering it's a part time position. Company gives not full, but many unique benefits to it's employees! Great products to sell and reputable brand, you will be proud to sell Boots' many product lines! Good training provided! Sales goals are fair and just challenging enough. A rewarding job! This job is a hidden gem!

    Cons

    Horrible communication policy! Only allowed to contact your trainers and managers within certain time periods. Product turn around is not fast enough! Boots, tell Target to buy more products and increase the shelf count so we can get more in! As beauty advisors we sell it for you, and the shelves sit empty for two weeks or longer until more comes in. Currently no career advancements available and who knows when they will be, company is doing great, they are just younger and newer in the U.S.

    Advice to Management

    Consistent communication is needed. In addition, District Managers need to come around more. Come visit your beauty advisors at their stores, spend an hour with them on the sales floor, go have a lunch together, etc. More verbal recognition would be nice. Challenges with rewards are always fun and a boost to keep going, more of those would be good.

    Boots Response

    Apr 14, 2015

    We appreciate your feedback and we will share it further.

  11. Started great, ended badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Nottingham, England (UK)
    Former Employee - Buyer in Nottingham, England (UK)

    I worked at Boots full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Lots of genuinely nice people working there
    - Promote from within so good opportunities to progress
    - Move between departments, lots of opportunities to see other sides of the business
    - Lots of emphasis on importance of team meetings and 1-2-1s with managers

    Cons

    - Since the merger with Walgreens the culture has shifted a lot. Senior management seem to be under a lot of pressure and this has filtered down, so that everyone feels under pressure, overworked and under-appreciated.
    Low morale after the merger led to a large number of people who had been with the company a number of years to leave.

    - During my time I came up with a few new ideas which were successful, but I never received any credit or appreciation for my ideas being successful.
    - Blame culture. Whenever anything went wrong, all anyone was interested in doing was finding who was to blame, rather than fixing the problem.
    - In my role I would regularly work through my lunch, as well as an extra 1 1/2 to 2 hours work each day. This was expected and not rewarded in anyway. However other team has significantly less work, would take regular breaks and often leave early because of lack of work, however salary did not reflect different levels of our jobs.
    - Virtually no perks.
    - Low salary

    Advice to Management

    Stop talking about what a great place to work Boots is, and instead genuinely take an interest in your staff, appreciate their hard work, celebrate their success and reward them appropriately.

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