Bottomline Technologies

  www.bottomline.com
  www.bottomline.com

Bottomline Technologies Reviews

Updated 18 November 2014
Updated 18 November 2014
76 Reviews
3.7
76 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
60 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    great place to start your career as a college hire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    - 5-week training program with students from other schools; gain visibility to all business functions and vision
    - great leaders in the work place that nurture you
    - energetic people, open to questions and conversations
    - innovative business initiatives
    - work from home, depending on your job/day
    - great employment benefits
    - shower, espresso machine, keurigs, fruit baskets, ice cream on fridays, other fun things

    Cons

    - no cafeteria (but there's one in 1-min walking distance) or gym

    Advice to ManagementAdvice

    - doing great!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Dissatisifactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Reading, England (UK)
    Former Employee - Project Management in Reading, England (UK)

    I worked at Bottomline Technologies full-time (more than an year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to ManagementAdvice

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Management issues a huge barrier to success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    This is a solid company that is in growth and acquisition mode, so it presents an opportunity for job security if you are in the right division with a supportive manager. Benefits were pretty standard, as far as PTO, insurance and 401k. There are opportunities for flexible hours and remote employment, which is beneficial for some.

    Cons

    From lack of mentoring, guidance and leadership to outright intimidation and very unprofessional internal communications, there were many red flags to indicate that this position working with the LegalExchange product was going to be a rough ride. There was an undercurrent of dissatisfaction and concern throughout the team which lead to an environment where co-workers were unwilling to take ownership of issues and willing to quickly throw others under the bus. Mysterious "lay-offs" and transfers left you wondering what the future held for you at Bottomline. Topped off by a lower than average salary, extremely long hours and ridiculous stress, it was an easy decision to leave. No one needs to be bullied in the work place.

    Advice to ManagementAdvice

    Seek feedback from your employees and identify those who are unable to lead through positive example and position their team for success. This company has a bright future and should not be hampered by bad management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Dissapointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    Great pay, good benefits, stable and growing, I learned a lot and gained skills I wouldn't have had I not worked here.

    Cons

    very long hours - often with no lunch breaks, not enough resources to get the required work done, unprofessional HR department, dishonest leader

    Advice to ManagementAdvice

    Listen to and develop your employees. Hire resources necessary to handle workload. Show some integrity. Practice what you preach. I do not feel this is a company that "works with and for each other" as they tout it to be.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Great Company for A players

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies (more than 5 years)

    Pros

    Very much client delight focused, compensates well if you are making an impact.

    Cons

    if you are not good, does not take long to get fired

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portsmouth, NH (US)
    Current Employee - Manager in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to ManagementAdvice

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 8 people found this helpful  

    Great example of how NOT to run a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Portsmouth, NH (US)
    Former Employee - Sales in Portsmouth, NH (US)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Bottomline has a pretty good benefits plan for a company of its size.

    Cons

    CEO does an all employee call each quarter to discuss company financials - complete with cow bells, bad jokes, and laugh tracks. Something similar to a very bad vaudeville act. CEO likes to talk about how well the company is doing..... then cancels bonus payouts at will, even when the company achieves its financial targets.

    Advice to ManagementAdvice

    Create a real growth strategy that is strategic - and not one that focuses on buying poor performing companies in adjacent markets at a discount - just to prop up near term quarterly earnings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Bottomline Technologies, The Grass is Not Greener

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Specialist
    Current Employee - Product Specialist

    I have been working at Bottomline Technologies full-time (more than 8 years)

    Pros

    There are great people to work with and the benefits are top notch.

    Cons

    The upper management Push, Push, Push to get everything done. Most employees seem to be overworked and under appreciated. There also seems to be a habit of cutting the workforce just prior to quarterly results so the "books" look more tenable to the Public Stock Holders.

    Advice to ManagementAdvice

    Be more transparent and actually hire the staff necessary to carry the work load you expect to need.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Great start, but glad to be out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    pizza friday's and 'party in the carpark'
    Good banter and people

    Cons

    - Management and Execs don't know their own solutions, value prop or the market
    - They don't invest money in their existing solutions and find out what their customers want
    - They take advantage of people who care a lot and work long hours for little pay
    - Sales people are paid too much for doing far too little
    - Far too money orientated - quantity over quality
    - Personal development plans are ticks in boxes - no feedback is ever taken on board let alone any changes are made

    Advice to ManagementAdvice

    I would get replace near enough all of them as they are far too comfy and don't innovate - they are loosing big customers due to their lack of vision and innovation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 10 people found this helpful  

    Why do they keep Rob Eberle?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    Some really nice people and nice work environment. They try to make it family friendly, but often this is in word not deed.

    Cons

    The CEO creates a hostile and demeaning atmosphere that is counterproductive to a healthy work environment. The pay is so-so and the benefits are average. The top management gets all the perks. The CEO drives a Porsche, naturally. There are no "free massages", so whoever wrote that is a bot.

    Advice to ManagementAdvice

    It is time for Rob Eberle to go. What kind of strategy is it to denigrate your employees? Will this keep people here or attract the best people in the future? There are a lot of good people at Bottomline, but Eberle is a total fail. He blames others for his own mistakes, and instead of offering employees any constructive criticism so they might learn from a mistake he will send a scathing email copied to dozens of employees (guaranteed to embarrass) or shout at the poor person in front of half the office. I got out of this place fast because I have too much self-respect to put up with his crap.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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