Brookdale Senior Living

  www.brookdaleliving.com
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Brookdale Senior Living Reviews

Updated 18 August 2014
Updated 18 August 2014
405 Reviews

2.5
405 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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T. Andrew Smith
87 Ratings

Review Highlights

Pros
  • Peer group is great, supportive, residents are great (in 13 reviews)

  • Get to make a difference in the lives of the elderly every day (in 6 reviews)


Cons
  • Upper management can be a bit distant as to what takes place daily in the communities (in 28 reviews)

  • There is little to no job security and they operate mainly on fear (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Long Hours, high pressure to perform, virtually no training with huge opportunity to help others succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales and Marketing  in  Wichita, KS (US)
    Former Employee - Regional Sales and Marketing in Wichita, KS (US)

    Pros

    Expect below standard for industry pay. Negotiate hard 1st time as it will be the benchmark for your career with them. The benefits are good, management is not consistent nationwide. Working in the field is exciting and challenging. Ability to profoundly affect the quality of life of elderly and train great Sales Managers

    Cons

    Long long hours. Lots of pressure to perform. To easy to fall into trap of neglecting family. Expect the unexpected. Lots of paperwork, projects and corporate calls.

    Advice to ManagementAdvice

    Overloading field management creates huge burnout. Consistency with forms for weekly reporting. Training for the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Underpaid wages are not competitive with surrounding facilities,not given enough "full-time" hours to live on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The residents are very endearing!

    Cons

    No possibility of moving upward,management could care less about their employees.....

    Advice to ManagementAdvice

    Show a little more compassion...don't be so distant....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Too many Cheifs and no Indians!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate  in  Nashville, TN (US)
    Current Employee - Corporate in Nashville, TN (US)

    Pros

    Still wondering why I am still here

    Cons

    plenty of cheifs and no indians

    Advice to ManagementAdvice

    Hire other Managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Compassionate care for residents and friendly staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Care Worker  in  Holly, MI (US)
    Former Employee - Direct Care Worker in Holly, MI (US)

    Pros

    The residents were always thankful for the staff's care and help. The staff would work well with one another.

    Cons

    The pay as a Direct Care Worker could have been better. The direct care workers were short staffed at least 4-5 times a week.

    Advice to ManagementAdvice

    Continue to do what you are doing

  6. 1 person found this helpful  

    Enriching the lives of those we serve with compassion respect excellence and integrity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Counselor  in  Chicago, IL (US)
    Current Employee - Sales Counselor in Chicago, IL (US)

    Pros

    A company that cares about the residents and associates.

    Cons

    lack of first hand experience by some upper management in the daily routine of community life.

    Advice to ManagementAdvice

    get acquainted with the every day routine of what happens in your communities. Spend a week shadowing to get a better understanding of what really happens on the front lines.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Industry to which you can easily relate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Because most of the people are in the field, it feels like a small company at the corporate level.

    Cons

    Both a pro and a con - its internal infrastructure still is in the developmental stages. However, you can be a part of this change effort.

    Advice to ManagementAdvice

    Never lose sight of the front line associates who truly make the experience for the customer.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Careless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Director  in  Los Angeles, CA (US)
    Current Employee - Executive Director in Los Angeles, CA (US)

    Pros

    Like McDonald's you will be able to find one of these places on every corner. Like McDonald's you literally cannot eat your every meal here, every day. This is not a company where any resident or staff can thrive, but, maybe just survive.

    Cons

    Careless is the word that comes to mind when I think about the train wreck of the broken Emeritus and the robotic Brookdale coming together. What can Wall Street and any investors hope to gain by seeing this Frankenstein of a company literally distort the real need to in our country of caring for seniors. Emails and memos come out defending the management team and even saying our most recent "Top Ten Worst Places to Work" is just fabricated by "some disgruntled former employees". I still work here because I am too tired to look for another job and I have little to no hope for my own career future. I miss so many of the leaders who created the original Brookdale and American Retirement Company, as they brought a real heart and soul to believing we all at the community level could really care and be responsible. Now, we are treated like robots in a computer dashboard world of keeping the toilet paper and food costs below budget. There is no focus on our residents or our staff. Only numbers and the little daily "metrics" of micromanaging our leaders and this simple, but over data driven Brookdale world of believing this is any type of real management.

    Advice to ManagementAdvice

    Apologize for running off all the great corporate, divisional and regional leaders who actually came to visit us and sat down with a cup of coffee to 'ask" us how they could help us. You can't replicate this in an email or on a daily data report. People want to be treated with the dignity and respect, you say you want us to give the residents. The Human Resource leaders are a joke. They wouldn't know how to care for us if they tried. No one trusts HR, as we all know they have created this horrific management structure. I've worked here for more than ten years and I don't even recognize the company any more. Just sad I made this profession my career path. I really have no hope for this company and believe it will bring down the whole concept of what assisted living or community care can look like....I just see more people staying home until they die. Who wants this cookie cutter lifestyle choice....Not me and I work here....so sad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Company has lost sight of their mission statement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Director
    Former Employee - Executive Director

    Pros

    wonderful residents and family members, direct care associates are the hardest workers

    Cons

    backstabbing, lack of communication, blame shifting, company values are not consistent with mission statement and cornerstones, low pay, high turnover, lack of respect of associates,

    Advice to ManagementAdvice

    adhere to mission statement and treat associates as human beings, problem solve not blame, seek solutions and be open minded, be kind and stop gossiping

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    BEWARE - RN Case Manager for Home Health

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager Home Health  in  Fort Worth, TX (US)
    Current Employee - RN Case Manager Home Health in Fort Worth, TX (US)

    Pros

    They have a good benefit package.

    Cons

    Expectations are unrealistic. Office support staff does not provide any support.

    Advice to ManagementAdvice

    This company forces residents to use Brookdale Home Health and they are not offered a choice. They sign residents up for services they do not need or want. They need to clean house in upper management that cares only about the bottom line - not the resident's well being.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Hot Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business/Financial Management  in  Providence, RI (US)
    Former Employee - Business/Financial Management in Providence, RI (US)

    Pros

    The residents and their families were a joy. There was never a dull moment in our community as far as interesting, sweet, hilarious and lovely older people are concerned. They are the life blood of the communities and make it all worthwhile.

    Cons

    Oh, where to be-GIN! Very little training, lots of online resources, and you can always call a regional person who will put up with your call the same way they would a bill collector. There is too much gossip and back-stabbing, closed door good ol' boy meetings and nepotism. They nickle and dime the residents on every tiny thing, and so help you if you have to "walk someone through" the billing process. I have nick-named this company Crookdale because they are going to take you coming and going, whether you are a resident, family member, employee or manager. If you think you will make a difference by working here, you are sorely mistaken. This company will suck the life-blood out of you until you are a hollow shell and then give you a hard time about taking time off.

    You will work at least 60 hours a week if you are a salaried manager and you better smile and pretend to like it, otherwise you are labeled with a "bad attitude". There is a fine line between streamlining and sweatshops. I shudder to think about how the company culture will suffer with the misguided acquisition of Emeritus. If you haven't had a bad Crookdale experience yet, I can guarantee you will once "X percent of elder persons over 65 will be within a ten mile radius of a Brookdale Community". The only good way to have a relationship with Brookdale is to be a stock-holder. Brookdale reeeeeeeeeeally loves their stock-holders.

    Advice to ManagementAdvice

    Ditch the feel good tripe you shove down the throats of new employees. Throw out the perks they're promised, they never get to use them anyways. Tell new employees exactly what your culture is like: you want all of their time for the absolute lowest wage they will take, you will place the rules in direct opposition to their conscience and instinct to care for the residents and you will force them to abide by rules that do not apply to everyone...just the people you think need to be taught a lesson.

    Come down off your high horse and work as a server or a CNA in your buildings. Actually do the work in the time you allow for these workers to complete care on someone in one of your subacute units. Work on the maintenance crew. Go in on a HOLIDAY WEEKEND! If you are going to sell Memory Care, make damn sure you are giving the residents everything you promise (and charge them for). You should be ashamed, executive management team of Crookdale Elder Holding Pens Nationwide, regionals and all. This is not the way to care for the people who raised your generation, saw a country through Depression, Recessions and War. It's not enough to put someone in an Assisted Living room, you have to have the staff and the spendable hours to foster a quality of life. This doesn't make them "needy", this makes them an elder in your care! The industry has changed over the last 15 years, the age your residents are coming to you has increased, the income of these people has steadily decreased and the Medical Assistance rules (if you are one of the few Brookdales that actually accepts state aid) are set up for the elderly to be denied assistance. And it's not like Brookdale is going to do anything to help with that process either.
    Either be an all-inclusive, pay-through-the-nose, elitist "no pay-no stay" health spa/resort/casino/brothel/community and advertise yourself as such, or be truthful in what you put in your *very expensive* tv adverts. It is disgraceful what you have done to this industry and us jerks at the bottom of the totem poles doing all the grunt work. You are too big for your own good and I can't wait to see you fall.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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