CSG International

www.csgi.com
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CSG International Reviews

Updated 19 February 2015
Updated 19 February 2015
101 Reviews
3.2
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
33 Ratings

Review Highlights

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • Its a relaxed place where you are free to work from home whenever you want (in 4 reviews)


Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work if you like to gain end to end billing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Consultant in Bangalore
    Current Employee - Senior Development Consultant in Bangalore

    I have been working at CSG International full-time (more than a year)

    Pros

    Good exposure to end-end telecom billing.
    Nice salary structure.
    Good working environment.
    Good incentives

    Cons

    Lesser onsite.
    Onsite locations are not good. Most of the places were not safe to travel.
    Not much process driven.
    Personal growth is not good promotion wise.

    Advice to ManagementAdvice

    Try to make company more process driven. Better to adapt CMMI lever certification which will help to align current software development process to concrete and more mature processes.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Consult in Bangalore
    Current Employee - Senior Development Consult in Bangalore

    I have been working at CSG International full-time (more than 3 years)

    Pros

    1) Work life balance
    2) Flexible timing
    3) No weekend work

    Cons

    1) No fast career growth
    2) No onsite

    Advice to ManagementAdvice

    Prefer internal candidate for promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Poor pay,lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bangalore
    Former Employee - Senior Software Engineer in Bangalore

    I worked at CSG International full-time (more than 3 years)

    Pros

    Good internal network , ability to give reviews

    Cons

    Poor package , not an equal opportunity employer

    Advice to ManagementAdvice

    Review compensation , review training

    Neutral Outlook
    No opinion of CEO
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  5.  

    Senior Process Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Process Improvements in Bangalore
    Current Employee - Lead Process Improvements in Bangalore

    I have been working at CSG International full-time (more than 8 years)

    Pros

    Good work environment
    Good work / life balance

    Cons

    Not really
    Focus on internal promotions first before taking people from outside

    Advice to ManagementAdvice

    More transparency
    More employee friendly approach
    Focus on internal promotions first before taking people from outside

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Not Worthy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than a year)

    Pros

    Good work life balance
    Nothing apart from above.

    Cons

    1) No Technical works
    2) No Hikes
    3)Hires people and make them starve without work

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Great place to stay relaxed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Test Consultant in Bangalore
    Former Employee - Senior Test Consultant in Bangalore

    I worked at CSG International full-time (more than a year)

    Pros

    No work pressure
    Free snacks twice a week
    Good clean work place
    Process oriented

    Cons

    No Projects since a year and a half
    No transparency in project allocation
    Too much power vested in the hands of some individuals
    Canteen Food
    HR policies change once you resign which is indeed horrible.

    Advice to ManagementAdvice

    Please distribute the power rather than depending on one individual
    Respect employees even after they resign as they would have served you before
    Change the HR

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Wonderful Work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Pros

    Good Work life balance
    Gentle management who can hear concerns
    Respect each others responsibilities

    Cons

    Need to concern a lot about gaining more client projects

    Recommends
    Approves of CEO
  9.  

    CSG is a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Consultant in Bangalore
    Current Employee - Test Consultant in Bangalore

    I have been working at CSG International full-time (more than a year)

    Pros

    1. Good work life balance.
    2. Extra activities and cultural programs which keeps employees engage and reduces work pressure.
    3. Per hour extra payment for on call support on weekends / holidays.

    Cons

    1. Difficult to obtain promotion. number of years spent with the company is a major factor in promotion criteria.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    If company is giving you nice hike, carrier growth and work-life balance then one can enjoy working here. BNG-IN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than a year)

    Pros

    If you are in a HR/Admin department then life is cool as employee strength is < 500 in india so some how its manageable.

    If you are in finance department then during financial year end you might get overloaded with work.

    If you are a dept head in HR/Admin/finance then work-life balance is expected to be excellent.

    If you are in a technical line then growth is limited. Max till senior Architect after that there is name shake growth.

    There is no IN time mandatory (but assumption is around 9-10AM). Now a days where most big companies follow a strict IN time this gives great flexibility and relief from early morning traffic.
    Generally if a project manager is non-indian like Australian(senior old CSGI employee) then work-life balance used to be good in those project. In few Austrian project one can enjoy the Austrian work culture benefit like proper IN-OUT time expectation.
    One need to work on it unique technology and script. (EPM, perl with customized libraries, singl.eView , Tuxedo & Oracle DB). Mainly a developer used to work on EPM or GUI configuration. If one developer is layoff then its difficult to find job outside singl.eView project companies.

    If you are a Tester then its of no much concern as testing one will learn. Even if you are layed off then you can find similar telecom testing job in outside companies which does not work on singl.eView.

    This company used to have agreement with companies where Singl.eView projects are there like Verizon, TCS, Mahindra Satyam/Tech M, Wipro, Reliance etc So leaving this company and joining it competitor with high paycheque might not work.
    If one is working in IME (Mediation-gurgaon) then atleast IME is having better market than Singl.eView. But i doubt how many operators in India or Asia uses IME.
    If one is working in ICT (Inter-connect) then the product is not having good market.So one’s career might be at risk.
    Salary structure is good with nice % of basic pay and FBP.
    In the CTC there is no variable.

    If you are new to the company then forget that in the beginning of the career you will get good hike. in annual appraisal your line manager will always have point to tell you that you still need to learn a lot so you are getting low rating. This has happened with many.

    Recently they have come with policy where a team people is not forced to fit in the bell curve for the annual rating. But if the line manager mindset is negative towards you then it is also possible that all team member of team will get a low rating :)

    In carrier growth they have an extra layer of "specialist" which is not seen in other companies. If one want to grow to manager then its preferred to be in testing line.

    dev -> senior dev -> Specialist -> Lead -> Associate Architect -> Architect -> senior Architect -> Lead Architect

    tester -> senior tester -> specialist -> Lead .after this one cannot grow in testing line here :)

    dev/tester -> senior dev/tester -> specialist -> Lead -> Manager -> Senior manager -> Program Manager -> APAC director etc -> Managing director (INDIA) ... one can also grow beyond APAC level, but that is almost 0.

    Work pressure:

    tester has least pressure as developer and Architect are there to guide them.
    Developer has got more pressure than a tester.
    Lower level architect used to be in work/deadline/quality pressure.
    Project Manager as usual is just a person who is there to take the credit if everything works fine. If fails then techincal team is responsible. Few Techinical Managers are good.
    for senior managers daily work deadline pressure is less but as usual high responsibility.

    They keep proper number of resources in a team (even at expert architect level) so that employee gets nice work-life balance.

    Techincal person has more respect & power than a managerial position person at the same level. Hats off to the top managers in maintaining this.
    But sometimes this company does not pay good salary to an ex-employee. This used to vary from time to time and on employee to employee basis.

    Onsite is less here. Overall company used to take very good care during onsite work. Like if stay is more than 1 year company will pay to learn the local language, company will also pay for consultant fee for the spouse job search. This good thing is also decreasing day by day. Also during on-site travel if you retain the bills then only you can get tax fee Per-diem. Apart from Per-diem they used to also give hard-ship allowance for bad location which used to be some % of basic pay.

    Project level outing is there and one get can expect atleast one in a 6 month period. Other team building activities used to happen.
    Festival celebration and employee leaves are just like other indian companies. Sometimes one might have to compromise with personal life because of typical Indian management. This depends on case to case basis.

    Many work here for > 5 years.

    Cons

    Its very very unsafe if you are a manager. Lots of layoff used to happen in manager line. but for manager work-life balance and salary is good :)

    The frequency of layoff is almost every year and in its worldwide offices.

    Now a days no work from home even for a pregnant lady.
    Awards are less relative to other indian companies.
    Being an indian you have limited growth in this company with very few exception.

    If manager is not good then you might will have to leave office late, come on weekend, cancellation of planned leave.

    After few level they don't pay nice to a tester. they are ok to hire a tester with only BSc education and pay less to them.

    Advice to ManagementAdvice

    The main strength of this company is its western/Australian work culture and work-life balance please maintain that. Also try not to hire a person whom you might to layoff in future. Indians generally look for job-security & carrier growth more than the CTC figure.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Good company to great learning. Is best only if you want to stay for years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development Consultant Senior in Bangalore
    Current Employee - Development Consultant Senior in Bangalore

    I have been working at CSG International full-time (more than a year)

    Pros

    Good learning and work culture. Great technologies. Employee benefits are good and so the salary structure. Flexible working hours.

    Cons

    No Onsite. No immediate growth. Will need to work for minimum 3 years to get recognition. The situation at company is getting worse these days with no business to implementation teams. Hence more bench strength.

    Advice to ManagementAdvice

    Please improve Onsite & offshore work model

    Recommends
    Neutral Outlook
    Approves of CEO

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