CSG International

www.csgi.com
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Employee Reviews

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  1.  

    Normal Company

    Current Employee - Development Operations in Omaha, NE (US)
    Current Employee - Development Operations in Omaha, NE (US)

    I have been working at CSG International full-time (more than a year)

    Pros

    CSG has a casual culture; you can work from home occasionally, and there is not really a dress code. It is easy to talk to whoever you need to get something done.

    Cons

    The casual culture means people that have been here forever are stubborn and stuck in their ways. There are bad eggs, just like at every company. Luckily, working around them isn't hard.

    Recommends
    Positive Outlook
  2.  

    Stochastic experience with disengaged and confused leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)

    I have been working at CSG International full-time (more than 3 years)

    Pros

    Decent salaries, good potential in its business, theoretically good employee processes in place (10% of which is actually followed?).

    Cons

    Very large pool of disengaged managers, with little to no connection to the actual product development taking place. This very much contributes to a stalemate feeling, and the sense of no creativity, going nowhere. There is a very large discrepancy between the base US business and the acquired companies - with no end in sight. Impossible as an employee to integrate into the main business, or to get any respect/attention. Certain products are totally in free fall, with no visible strategy for years.

    Poor job stability, with frequent and large layoffs.

    There has been a very big change in work culture into the negative after being acquired by CSG - from creative and hip to nobody cares and bloated. Really sad story.

    Advice to ManagementAdvice

    Seriously reduce waste from all the administrative overhead. Engage in what employees do daily instead - analysts, developers, testers, etc. There are so many resources plowed into activities that result in nothing markedly beneficial to the company. Stop building an insecure environment where nobody cares in the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Watch Out! Lack of respect across the company for employees and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 10 years)

    Pros

    Relaxed environment, client base is respectful. Products are robust.

    Cons

    Management is poor. Products are over-priced for prospects in Tier 2 - 3 levels. Client relations are very lacking. Company cares only for numbers and not for customer base. When economy is slow, company lays off hard workers other than those responsible for failure. CSG lacks ability to enter new market segments and maintain relationships with partners and clients.

    Advice to ManagementAdvice

    Respect the clients you have.

    Recommends
    Neutral Outlook
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  5.  

    Transitional times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Internal communication and marketing is great, and there is a real sense of empowerment to own your role. There is a real mix of cultures due to the acquisitions by CSG, so you can always gravitate towards areas of interest. Genuinely very customer-oriented vendor, so practical experience is highly valued. Very easy going environment, but looks to reward those that go above and beyond. The Benefits are a great package, and compensation is very competitive.

    Cons

    Company has a great focus on anything that impacts the key accounts that provide a very high percentage of their revenue. If you are outside of that workstream, it can get frustrating to get company focus and support. Their is a real clash of cultures within the organization between the original company and the acquisitions, which is still be played out, plus their is a real intent to somewhat maintain the status quo in the original company, which makes entering it very difficult, and even harder to be promoted within it.

    Advice to ManagementAdvice

    The only advice I would give is that a more long-term strategy to move the company forward needs to be developed as there are too many knee jerk reactions to predictable events. With no assessments of available resources, there is no knowledge of skillsets to drive a global strategy, and consequently, there are going to be continual rounds of cost cutting.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    All about layoffs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International

    Pros

    Relaxed environment. Pretty good pay.

    Cons

    every year the first week of December they do mass layoffs

  7. 2 people found this helpful  

    Good company with great people, but quick to reduce headcount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO (US)
    Former Employee - Anonymous Employee in Englewood, CO (US)

    I worked at CSG International full-time (more than 8 years)

    Pros

    CSG is a mid-sized company with a smaller-company feel. The people are dedicated and hardworking, and generally friendly. During my time with CSG I was able to take on a variety of assignments and roles, most of which were fulfilling and interesting. The benefits are very good - the longer you're there, the more vacation time you get, and the more they contribute to your 401k. The health plan is a bit pricey, but fairly standard. There is definite forward momentum in the technology side of things, as they continually endeavor to improve and adopt new technological standards and disciplines.

    Cons

    Heaven help you if it looks like they'll miss their numbers for the year, because out comes the layoff axe if they do. Try as they might, they can't seem to diversify much from their core business of relying on the cable/satellite giants for the majority of their revenue. Translation: as goes business for the cable companies, so goes business for CSG. Constant competition from Amdocs and the like make for a spartan company mindset. Stock price never goes anywhere.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great access to new technologies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - User Interface Engineer in Chicago, IL (US)
    Former Employee - User Interface Engineer in Chicago, IL (US)

    I worked at CSG International full-time (more than a year)

    Pros

    Great place to grow and to learn new technologies. Able to get your hands on many different devices. Easy going work environment with hardly any overtime. Allowed to start our own tech book club to enhance our skills.

    Cons

    The work/life balance needs to be better only 2 weeks of vacation even if you've been in the field for 10 years. Communication between the Core team and other teams is difficult. At times there is too much work to refactor existing code for new features.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    good but lack of challenges and opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant II
    Current Employee - Consultant II

    I have been working at CSG International full-time (more than 5 years)

    Pros

    flexible timing
    allow home work for most areas
    decent benefits

    Cons

    lack of career plan
    lack of a transparent promotion policy
    lack of new challenges
    lack of communication from managers
    unexperienced managers at times

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Excellent work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Pros

    Its one of the companies, where you dont have the pressure of being on time for work.
    Its a relaxed place where you are free to work from home whenever you want. Excellent work-life balance.. no extra/ overtime. Really enthusiatic people to work around with. Especially the chicago office is full of young and energetic professionals.

    Cons

    They pay compensation is average, or may be lower than other companies

  11.  

    Good company with great people, limited growth, not an exciting environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than 5 years)

    Pros

    Great work-life balance for those with kids/family, competitive compensation, good people throughout the company

    Cons

    Limited advancement opportunities, poor training for employees, not an exciting environment or culture

    Recommends
    Neutral Outlook
    Approves of CEO

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