Canadian Tire

  corp.canadiantire.ca
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Canadian Tire Reviews

Updated 20 August 2014
Updated 20 August 2014
237 Reviews

3.4
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Canadian Tire President, CEO, and Director Stephen G. Wetmore
Stephen G. Wetmore
107 Ratings

Review Highlights

Pros
  • Great work/life balance; as a student or otherwise, your schedule will be flexible (in 22 reviews)

  • Positive work environment, dedicated employees, good benefits package, profit sharing (in 22 reviews)


Cons
  • work life balance can be tough given intense retail and competitive pressures (in 7 reviews)

  • Minimum wage despite extensive experience (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custodian  in  Castlegar, BC (Canada)
    Current Employee - Custodian in Castlegar, BC (Canada)

    Pros

    Owner is awesome,, management is ver helpful...

    Cons

    Customers are difficult... make it hard for me to get work done

    Advice to ManagementAdvice

    Be nice to us

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    summer student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Student
    Former Employee - Summer Student

    Pros

    meet a lot of people

    Cons

    variable hours as part time

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Love working here but wages need to be raised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Manager  in  Burnaby, BC (Canada)
    Current Employee - Warehouse Manager in Burnaby, BC (Canada)

    Pros

    awesome people, great environment to work in. great owner to work with

    Cons

    wages are very low. work loads are alot at times

    Advice to ManagementAdvice

    please hire more staff as we are under staff for our warehouse deparment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    A decent place for temporary part-time work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Woodbridge, ON (Canada)
    Former Employee - Anonymous Employee in Woodbridge, ON (Canada)

    Pros

    Most managers were very kind and accommodating to their employees. Very understanding of human error, and employee's personal lives; allowed a lot flexibility in booking time-off.

    Hard work did not go unrecognised.

    Learned a lot about customer service and coordinating with management and other employees.

    Cons

    Overall, not a bad place, but rather disorganized and could use some tightening up.

    Employees are hired on a "friend of mine" basis, so most of the part-timers are young and nonchalant. Some older employees have horrible attitudes that are completely disregarded. Communication between different sections of the store ranges from being decent, to being left stranded in silence for an extended period of time.

    Management is generally kind and accommodating to their employees, but are a bit too willing to throw them under the bus, and break their own backs to appease a customer. It gives the customer an unwarranted sense of entitlement and creates a very hostile environment for the employees.

    Overall culture is questionable at best. Gender diversity is rather non-existent. The entirety of cash and customer service are women, while all areas of the floor are men, with only a couple exceptions. Exceptional amounts of gossiping and attempts at undermining others make it feel a bit cliquey and juvenile.

    For such a large store, and considering its primary speciality, the hardware and technology was horrific. The registers were grungy and regularly breaking (usually shoddily fixed using packaging tape), with software that's long-outdated. Printing simple things like gift receipts could end up having you jump through multiple hoops to get it to work, with a confused and irate line of customers quickly piling up. Cashiers generally got three walkie-talkies out of the eight that were supposed to be there, usually with one of them missing or broken. Inventory system could use a lot of love.

    There's really no place for growth, unfortunately. Benefits and raises were transient and minimal, and the store seems to be in a never-ending loop of simultaneous overemployment/underemployment due to an unnaturally high turnover rate.

    Advice to ManagementAdvice

    Please look into screening your employees a bit more. Hiring friends of your employees without an interview sets the bar at an incredibly low default for how the company operates, and how its professionalism is perceived. High turnovers are a direct result of hiring individual who couldn't care less about the job, and drastically effect all aspects of the workplace, and the other employees.

    Don't be so eager to bend over backwards to accommodate a customer and make a sale when they are obviously wrong. Being a respectable business doesn't come from giving discounts to adults who throw tantrums. The customer–employee hostility is unacceptable. Your employees with be incredibly grateful if you show them that they matter too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good culture and company overall

    Cons

    low pay, sometimes it feels like it is hard to move up

    Advice to ManagementAdvice

    -

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Careless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Person  in  Airdrie, AB (Canada)
    Former Employee - Warehouse Person in Airdrie, AB (Canada)

    Pros

    The coworkers were phenomenal, stood up for each other and I loved what I did.

    Cons

    Managers have a very immature mindset and push blame onto someone else, the management is inexperienced with exception of the owner, he is a very nice and family oriented man. Department managers are vindictive and impolite. Treat staff terribly and pay was terrible, no help when needed to lift a heavy or awkward object.

    Advice to ManagementAdvice

    Mature and take responsibility for your actions, pay better, and don't be vindictive when you lose a good employee because of poor working conditions and poor pay.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Advertising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Great expierience. Learned a lot but a slow moving environment. Good people. Always liked my managers.

    Cons

    No focus on development. Need more opportunity to step outside of comfort zone. More training required as well

    Advice to ManagementAdvice

    More focus.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good employees struggling to do their best with under staffing issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cobourg, ON (Canada)
    Current Employee - Anonymous Employee in Cobourg, ON (Canada)

    Pros

    We used to be a great team always there for each other. We used to look forward to coming in to work. We would share opinions talk about new products and had built up very good customer rapport.

    Cons

    We have been conquered and divided into a disfunctional stressed out horrible place to come to work. Feel guilty if we happen to be caught talking to each other. Never feel we have ac complished enough. Profit sharing that we never get to touch unless we quit, go to college or take out a mortgage!? New hire training..embarassing.

    Advice to ManagementAdvice

    Listen to the few valuable dedicated employees you do have left. 34 employees have gone since Sept 2013!! Most new hires if they stay will never have the same dedication or company pride.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great at corp. level but the franchising structure creates competition between stores that hinders sales/customer serv.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Showroom Sales Representative  in  Toronto, ON (Canada)
    Current Employee - Showroom Sales Representative in Toronto, ON (Canada)

    Pros

    At the corporate level they seem to be very organized and are constantly in touch with franchises to insure a consistent image. The managers at the franchise where I worked varied greatly like any business, but they do provide the necessary tools to be a good employee. (online & in-store training, personal understanding & support when necessary, etc.)

    Cons

    As with any retail job, expect to receive a fraction of what you feel you put in to the job in effort as compensation in return. Do keep in mind you likely have no tertiary education (or are currently completing it) if the previous statement applies, so you need to start somewhere. Hours available directly reflect sales numbers which can sometimes cause a vicious cycle in terms of being short-staffed and not being able to provide a consistent level of service (which further hurts sales). Lastly, because the stores are franchised and more often than not all the services such as assembly, repairs, and delivery are outside contracts with other small companies it makes it difficult to help a customer with any issue they may have had with another Canadian Tire franchise.

    Advice to ManagementAdvice

    Everything I have been witness to in my time at Canadian Tire Corp. Ltd. showed me that it is a well operated company, but as mentioned some issues arise with the franchising.

    Find a way to unite all of the stores through services etc. so that Floor Associates and Store Managers from different franchises don't appear to be competing for profit in front of customers.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Some Locations Better Than Others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Waterloo, ON (Canada)
    Former Employee - Customer Services Representative in Waterloo, ON (Canada)

    Pros

    I worked at a location in Waterloo by Ira Needles, and another in Rexdale, Etobicoke at the Customer Service desk. The location in Waterloo was amazing. Justin, the store owner was incredibly friendly, as were all the managers. It was a very positive work experience. I would recommend working there as a student. The location in Rexdale was awful. Management was rude, disrespectful and not supportive. They never wanted to help customers, and encouraged you not to too. The staff was also very lazy.

    Cons

    Inconsistency between store locations. Discouraging atmosphere at some locations.

    Recommends
    Neutral Outlook
    No opinion of CEO

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