Capita Reviews

Updated 1 October 2014
Updated 1 October 2014
199 Reviews
2.5
199 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
62 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Friendly staff, somewhat flexible working (depending on manager) (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • No training outside of initial 3 week period (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Capita BPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Executive  in  Pune
    Former Employee - Accounts Executive in Pune

    I worked at Capita full-time for more than 3 years

    Pros

    Work environment is good, Most of the things are streamlined

    Cons

    Less Salary and slow growth

    Advice to ManagementAdvice

    To provide extra monetary benefits to the performers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Balance of everything as long as one plans to stay at the base level,if u want to grow then this is not the place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Insurance Executive  in  Mumbai
    Former Employee - Senior Insurance Executive in Mumbai

    I worked at Capita full-time for more than 5 years

    Pros

    Balance of Work,Personal space,Salary youll be able to work here for a very long time,can work here if u dont plan to get promoted

    Cons

    Too much politics,applying for IJPs is Hell. Most managers are WOMEN,Not employee friendly at all

    Advice to ManagementAdvice

    Control politics, focus to be employee friendly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mumbai
    Former Employee - Anonymous Employee in Mumbai

    I worked at Capita full-time for more than 5 years

    Pros

    Good leave policy and good transport facility.

    Cons

    Compensation not as per the performance and no growth opportunities.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor  in  Pune
    Former Employee - Customer Service Advisor in Pune

    I worked at Capita full-time for more than a year

    Pros

    shift timings with 7 hours log in

    Cons

    bad management, too much of office politics

    Advice to ManagementAdvice

    no use

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Biased and unfair treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    Very parent co is big with great vision

    Cons

    The head of department for support function is very biased and treats staff member unfairly

    Advice to ManagementAdvice

    They should bring in more transparency and should conduct skip level meetings

    Doesn't Recommend
    Neutral Outlook
  7.  

    Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Executive  in  Mumbai
    Former Employee - Senior Executive in Mumbai

    I worked at Capita full-time for more than 3 years

    Pros

    career pathing, big organisation, average growth opportunities

    Cons

    bureaucratic, low compensation, poor & confused leadership.
    always in want of something that they themselves are not clear in their mind.
    The senior management, through their indecisiveness & poor knowledge are taking decisions & actions that are detrimental to the organisation's existence

    Advice to ManagementAdvice

    start educating yourselves with the grass root process, this would save the company from going down the drains.
    stop wasting the company's money on applications like WMS - waste of time & efforts.
    The person responsible for having brought this should be tried legally for malicious attempt to damage the company's resources, reputation & furure prospects

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Insurance Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Executive  in  Mumbai
    Current Employee - Insurance Executive in Mumbai

    I have been working at Capita full-time for less than a year

    Pros

    Good Job timings
    No pressure.
    Reasonable Salary as a fresher.
    Good at Facilities.

    Cons

    *No adequate traning. They themselves not sure of what is to be taught.
    They waste your initial 3 to 4 months with the company doing nothing.
    Work culture is not that great.
    *Very less to learn.
    Career Opportunities almost == Nil

    Advice to ManagementAdvice

    Management is good. One advice to the management is that please focus on the training of a new hire. I am saying this personally because I faced a lot of hurdles as no proper training was provided(This happened because there is no such person called as Trainer).

    Doesn't Recommend
    Neutral Outlook
  9.  

    Very grateful to this organisation for a great career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Mumbai
    Current Employee - Assistant Manager in Mumbai

    I have been working at Capita full-time for more than 5 years

    Pros

    Great Salary, Flexibility, Learning & fun

    Cons

    Space constraints, No personal develoment

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Easy going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Pune
    Current Employee - Project Manager in Pune

    I have been working at Capita full-time for more than a year

    Pros

    - Good process
    - Well paid

    Cons

    - Slow decision
    - Not employee friendly

    Advice to ManagementAdvice

    - Need more attention

    Recommends
    Negative Outlook
  11.  

    Brilliant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mumbai
    Current Employee - Anonymous Employee in Mumbai

    I have been working at Capita full-time for more than 8 years

    Pros

    Great empowerment to bring about positive change and influence outcomes, too shape the future both for all stakeholders including clients and end customerds .

    Cons

    Pressure to meet targets within the financial year

    Advice to ManagementAdvice

    Need for balance between the short term tactical and longer term strategic directions.

    Recommends
    Positive Outlook
    Approves of CEO

Capita Photos

Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
Capita Symonds, Treforest Industrial Estate (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)

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