CarMax Reviews

Updated 28 September 2014
Updated 28 September 2014
697 Reviews
3.3
697 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
478 Ratings

Review Highlights

Pros
  • Work life balance, great pay, advancement opportunities, amazing relocation program (in 24 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 37 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Best in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  DFW, TX (US)
    Current Employee - Sales Manager in DFW, TX (US)

    I have been working at CarMax full-time for more than 8 years

    Pros

    Steady traffic; great people; associate development.

    Cons

    Retail hours; little short term incentive to promote.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The best place to work for and get valuable customer relation skills that can be used in everyday life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    The training, culture, integrity. The training provided is top notch and have used this in current life situations.

    Cons

    Some transactions may take longer than normal due to the stipulations involved and may require you to stay well after your shift is over. You really don't want to pass it off because you have built such a great rapport with your guest that you feel responsible and want to see it through to the end.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    This is really a great place to work! I am thoroughly impressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    With a flat rate commission, you are able to be completely honest and truthful with your customers. This is beneficial to both the consultants, and the customers.

    Cons

    I have absolutely no negative things to say about CarMax. I have worked here for around three years, and I am completely content with my workplace experience.

    Advice to ManagementAdvice

    Management is doing a great job. Sales managers are very helpful, and our LGM does a great job of keeping the company morale high.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    BOA

    Current Employee - Business Office Associate  in  Tinley Park, IL (US)
    Current Employee - Business Office Associate in Tinley Park, IL (US)

    I have been working at CarMax part-time for more than 3 years

    Pros

    Great people. Bought lunch on Saturday.

    Cons

    Only one Saturday off a month.

    Recommends
    Positive Outlook
  6.  

    Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Consultant  in  Boynton Beach, FL (US)
    Current Employee - Service Consultant in Boynton Beach, FL (US)

    I have been working at CarMax full-time for more than 8 years

    Pros

    Great Benefits and job security

    Cons

    Long hours and sometimes customers are unreasonable

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Not only do you sales experience you get to build on your confidence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Fort Worth, TX (US)
    Former Employee - Sales Consultant in Fort Worth, TX (US)

    I worked at CarMax part-time for more than 3 years

    Pros

    Great pay with great bennifits.

    Cons

    If someone returns a car in five days you don't get compensated for your time.

    Advice to ManagementAdvice

    Hire more experience supervisors.

    Approves of CEO
  8. 1 person found this helpful  

    Best decision I ever made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at CarMax full-time for more than a year

    Pros

    Work life balance, great pay, advancement opportunities, amazing relocation program.

    Cons

    None that I'm aware of.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Depends on the management team

    Cons

    Growth can take a long time

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Company to learn from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Hartford, CT (US)
    Current Employee - Sales Consultant in Hartford, CT (US)

    I have been working at CarMax part-time for more than 3 years

    Pros

    They throw parties for employees
    training
    getting entry level sales experience

    Cons

    Commission
    employee discount could be better

    Advice to ManagementAdvice

    Pay sales consultants base plus commission

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Incentives are at CAF are pretty good if you work hard for it.

    Cons

    There is no room to grow. Management is more focused on bringing in individuals for management positions from the outside.

    Recommends
    Positive Outlook
    Approves of CEO

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